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boost.ai Reviews and Ratings

Rating: 9.8 out of 10
Score
9.8 out of 10

Community insights

TrustRadius Insights for boost.ai are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Highly user-friendly platform: Users have consistently praised the Boost.ai platform for its high level of user-friendliness and ease of use. Many reviewers stated that they found the interface to be intuitive and appreciated how easy it was to get started with the platform.

Exceptional support and guidance: The Boost team has been commended by users for their exceptional support and guidance throughout the entire process. Reviewers mentioned that the team was always available to answer questions and provide assistance, exceeding their expectations.

Endless possibilities for customization: Users have described the Boost.ai platform as highly efficient and user-friendly, offering endless possibilities for tailoring chat solutions to customers' needs. Specifically, reviewers highlighted impressive features such as the chatlog and message analysis tool, which allow for advanced customization options.

Reviews

2 Reviews

A good IVA for banking industry.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We used an integrated boost.ai for one of the credit unions (financial and banking service). Our client of ours wanted to reduce the customer support cost. Hence, we suggested going with Boost.ai after going through various similar products, it solved a lot of the issues of our client, and we were able to reduce the customer support cost by almost 60%.

Pros

  • Conversational AI.
  • Chatbot.
  • Call center integration.

Cons

  • Customer support.
  • API integration.
  • Pricing

Likelihood to Recommend

We used it for the banking industry, and it's very well suited for credit unions. They had some basic intentions ready for the banking industry, which could be used easily without fuss, and technical knowledge required. Automation for various basic stuff was done in a few days, and the integration with the call center for the issues that could not be resolved from the chatbot was also very smooth and crisp.

VU
Verified User
Consultant in Product Management (51-200 employees)
Vetted Review
boost.ai
1 year of experience

A true AI powered Chatbot!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Boost.ai is an excellent platform to efficiently communicate and solve consumer issues using minimal resources. The artificial intelligence is remarkably accurate. The software is extremely intuitive and setup was a breeze for our information technology team members. It can even use past chat logs to craft future responses to clients.

Pros

  • Artificial Intelligence
  • Intuitive
  • Natural interactions

Cons

  • Perhaps some configurations in admin panel can be tough to navigate.
  • Add more languages
  • Reporting enhancements

Likelihood to Recommend

Boost.ai is well suited when a company once to scale communications with clients to solve their problems or concerns at a minimal cost. The artificial intelligence is amazing. It's very easy to use and the user experience is superb. The user experience is excellent. This is truly a scalable solution.

VU
Verified User
Manager in Sales (201-500 employees)
Vetted Review
boost.ai
1 year of experience