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A good IVA for banking industry.
December 03, 2022

A good IVA for banking industry.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with boost.ai

We used an integrated boost.ai for one of the credit unions (financial and banking service). Our client of ours wanted to reduce the customer support cost. Hence, we suggested going with Boost.ai after going through various similar products, it solved a lot of the issues of our client, and we were able to reduce the customer support cost by almost 60%.
  • Conversational AI.
  • Chatbot.
  • Call center integration.
  • Customer support.
  • API integration.
  • Pricing
  • Chatbot
  • Intend creation and configuration.
  • Easy dashboard and reporting.
  • Reduced customer support cost by about 60%.
  • Smooth integration with call center.
Other products either lacked the integration we needed or were not having good customer support and longer execution time compared to Boost.ai.

Do you think boost.ai delivers good value for the price?

Yes

Are you happy with boost.ai's feature set?

Yes

Did boost.ai live up to sales and marketing promises?

Yes

Did implementation of boost.ai go as expected?

Yes

Would you buy boost.ai again?

Yes

We used it for the banking industry, and it's very well suited for credit unions. They had some basic intentions ready for the banking industry, which could be used easily without fuss, and technical knowledge required. Automation for various basic stuff was done in a few days, and the integration with the call center for the issues that could not be resolved from the chatbot was also very smooth and crisp.