BrightPod: A Handy Task Management Application
Use Cases and Deployment Scope
We use Brightpod to manage tasks for our digital marketing agency clients, interacting both with internal and external resources on task management. Some of our projects are made accessible to our client teams as well.
Pros
- Ability to easily review the resolution path when multiple participants contribute to a solution.
- Good search functionality to find tasks based on keywords.
- Good archival access for closed tasks and pods.
Cons
- Cannot open files right from Brightpod, have to download first. Would be great to at least be able to preview/view in advance.
- File organization within a pod seems clunky, so it is difficult to organize and classify, as well as to find/access previously uploaded files.
Likelihood to Recommend
I like Brightpod. We used their previous product, DeskAway, which we actually liked a bit more for our needs (cannot remember why now as we've found workarounds over the last three years!). It is good for us, and we need to organize multiple task lists for multiple clients. We need to be able to monitor task progression and completion, as well as to track time by resource. We need to prioritize and focus our resources, and we need to review time tracking/performance reports. All possible in Brightpod. We especially like the access we can give to clients, which is on a task list basis, so they can see some task lists in their pod but not others, which allows us to not overwhelm them with unnecessary info, but at the same time, accomplish the detailed tracking we need.
