BrightPod: A Handy Task Management Application
September 20, 2020

BrightPod: A Handy Task Management Application

Lisa Maier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Brightpod

We use Brightpod to manage tasks for our digital marketing agency clients, interacting both with internal and external resources on task management. Some of our projects are made accessible to our client teams as well.
  • Ability to easily review the resolution path when multiple participants contribute to a solution.
  • Good search functionality to find tasks based on keywords.
  • Good archival access for closed tasks and pods.
  • Cannot open files right from Brightpod, have to download first. Would be great to at least be able to preview/view in advance.
  • File organization within a pod seems clunky, so it is difficult to organize and classify, as well as to find/access previously uploaded files.
  • We don't measure the ROI of this product.
  • Previously, we used Box and Basecamp and we find this product superior for our needs.
  • We think the simplicity of the product increases usage.
It has been a while, so I don't recall specifics, but we started with Basecamp about 10 years ago and it was not meeting our needs, so we moved to Box, and again were driven to find another solution. We moved to DeskAway, by the same company as Brightpod, and when that product was sunsetted, they migrated us to Brightpod.
Support is just OK. Our needs have not been great, but I feel like we need to solve most of our own problems when they do arise. Although, I have to say that the team is very friendly and responsive, so we do appreciate that.
Brightpod is easy to use. We have several levels of users, some are from outside the USA and some are here. We needed something that could be used by programmers, coders, technical project managers, marketing individuals, and administrators. We get a thumbs up from all these user types. The system is hardly ever down, so we are able to use 24 hours per day, 7 days per week.

Do you think Brightpod delivers good value for the price?

Yes

Are you happy with Brightpod's feature set?

Yes

Did Brightpod live up to sales and marketing promises?

Yes

Did implementation of Brightpod go as expected?

No

Would you buy Brightpod again?

Yes

8x8 X Series (Formerly Virtual Office), Microsoft 365 (formerly Office 365), QuickBooks Desktop Premier
I like Brightpod. We used their previous product, DeskAway, which we actually liked a bit more for our needs (cannot remember why now as we've found workarounds over the last three years!). It is good for us, and we need to organize multiple task lists for multiple clients. We need to be able to monitor task progression and completion, as well as to track time by resource. We need to prioritize and focus our resources, and we need to review time tracking/performance reports. All possible in Brightpod. We especially like the access we can give to clients, which is on a task list basis, so they can see some task lists in their pod but not others, which allows us to not overwhelm them with unnecessary info, but at the same time, accomplish the detailed tracking we need.

Brightpod Feature Ratings

Task Management
9
Resource Management
8
Gantt Charts
Not Rated
Scheduling
8
Workflow Automation
Not Rated
Team Collaboration
8
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
4
Email integration
9
Mobile Access
9
Timesheet Tracking
9
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated