Overall Satisfaction with Brightpod
We use Brightpod to manage tasks for our digital marketing agency clients, interacting both with internal and external resources on task management. Some of our projects are made accessible to our client teams as well.
- Ability to easily review the resolution path when multiple participants contribute to a solution.
- Good search functionality to find tasks based on keywords.
- Good archival access for closed tasks and pods.
- Cannot open files right from Brightpod, have to download first. Would be great to at least be able to preview/view in advance.
- File organization within a pod seems clunky, so it is difficult to organize and classify, as well as to find/access previously uploaded files.
- We don't measure the ROI of this product.
- Previously, we used Box and Basecamp and we find this product superior for our needs.
- We think the simplicity of the product increases usage.
- Box and Basecamp
It has been a while, so I don't recall specifics, but we started with Basecamp about 10 years ago and it was not meeting our needs, so we moved to Box, and again were driven to find another solution. We moved to DeskAway, by the same company as Brightpod, and when that product was sunsetted, they migrated us to Brightpod.
Do you think Brightpod delivers good value for the price?
Yes
Are you happy with Brightpod's feature set?
Yes
Did Brightpod live up to sales and marketing promises?
Yes
Did implementation of Brightpod go as expected?
No
Would you buy Brightpod again?
Yes