BT Cloud Work
June 12, 2025

BT Cloud Work

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BT Cloud Work

We used BT Cloud Work to replace physical phones on desks. This has allowed us to give users the flexibility for landlines to be used on mobile devices and does not tie them to a specific desk and phone.

Pros

  • HUD
  • Teams Integration
  • Call forwarding

Cons

  • Whitelisting numbers
  • Cost reductions
  • Flexibility
  • Sustainability
Very user friendly and easy to understand. Also very straight forward for administrators to manage.
Very similar, came down to cost.

Do you think BT Cloud Work delivers good value for the price?

Yes

Are you happy with BT Cloud Work's feature set?

Yes

Did BT Cloud Work live up to sales and marketing promises?

Yes

Did implementation of BT Cloud Work go as expected?

Yes

Would you buy BT Cloud Work again?

Yes

The app works brilliantly on mobile phones, allowing you to give out your landline and not your mobile number. It also allows for you to work in any office and still be contactable.

BT Cloud Work Feature Ratings

8.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
Not Rated
7.8
Answering rules
8
Call recording
Not Rated
Call park
8
Call screening
Not Rated
Message alerts
8
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
7
8.0
Mobile app for iOS
8
Mobile app for Android
8
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

More Reviews of BT Cloud Work

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. BT Cloud Work Reviews
  4. User Review of BT Cloud Work