TrustRadius: an HG Insights company

Buffer

Score7.7 out of 10

418 Reviews and Ratings

Top Performing Features

-6%

Content planning and scheduling

Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

Cat avg: 9.1

-2%

Role-based user permissions & privileges

Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.

Cat avg: 8.5

-3%

Mobile access

Users can effectively use the software through a mobile or tablet device.

Cat avg: 8.2

-8%

Workflow management

Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

Cat avg: 8.3

Worst Performing Features

-10%

Campaign success analytics

Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.

Cat avg: 7.8

-8%

Content optimization

The tool can suggest content, as well as the best days and times for content publication and customer engagement.

Cat avg: 8

Buffer Features from Reviews

Publishing

Scheduling posts to various social media channels and profiles from one interface.

7.9-5%
  • Content planning and scheduling

    Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

    Category average: 9.1

  • Content optimization

    The tool can suggest content, as well as the best days and times for content publication and customer engagement.

    Category average: 8

  • Workflow management

    Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

    Category average: 8.3

Reporting/analytics

7.0-6%
  • Campaign success analytics

    Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.

    Category average: 7.8

Account management

Users can manage access to multiple social media accounts.

8.2-2%
  • Role-based user permissions & privileges

    Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.

    Category average: 8.5

  • Mobile access

    Users can effectively use the software through a mobile or tablet device.

    Category average: 8.2

Buffer Features from the Vendor

Publishing

Vendor-reviewed
  • Content planning and scheduling

    Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

  • Content optimization

    The tool can suggest content, as well as the best days and times for content publication and customer engagement.

  • Workflow management

    Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

Reporting/analytics

Vendor-reviewed
  • Campaign success analytics

    Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.

Account management

Vendor-reviewed
  • Role-based user permissions & privileges

    Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.

  • Mobile access

    Users can effectively use the software through a mobile or tablet device.

Additional Features

Vendor-contributed
  • Integration with Facebook, Instagram, Twitter, LinkedIn, Pinterest, and Google+

  • Customization of messages for each social media platform

  • Suggested media from content that would be shared

  • Instagram grid preview

  • Ability to pause social media schedule and publishing

  • List or calendar view of scheduled social media posts

  • Email notifications of successful posts, failed posts, and empty queue

  • Browser extensions to share from anywhere across the web

  • Content Inbox of RSS feeds

  • Instagram direct scheduling