Buffer

Buffer is great if you are trying to very simply manage multiple social media accounts from one central location. It can get expensive considering its limited analytics capabilities, capabilities beyond just basic image-copy-link post types, and regular post failures. I could see this being useful for companies with consistent posting schedules and consistent post-types, but not as useful for companies requiring more insightful data or inconsistency in post-type (carousels on Instagram, for example).

Support was great! It was updated frequently, FAQ and forums were great. No complaints here.

When we had freelancers working it was great that it was so easy to use and they could pick up where the team left off.

I never needed it

Buffer is the perfect solution for someone starting out a business with social media. The tools are straight forward with a usable free version that helps you try out what you are doing before purchasing. They offer the ability to post on main social networks, and the ability to customize each post for each network.

Have not needed to contact support, but their emails are informative and they periodically will have good deals.

Personally, I just don't have anything nice to say about it at this time. I mean their site looks nice, and they talk a good game, but face it, in my opinion, there are better, cheaper, and even free alternatives with much more functionality. I believe it was great back in the beginning, but I feel that maybe all the new interfaces with various social media has been hard to keep up with.

In my opinion, it is worthless.

As a small business owner, I don't have a lot of time for my own social media updating. This lets me take care of a month's work of work in one day. Significant benefits of using Buffer are social media management, scheduling, multi-channel posting, and so much more. I saves me lots of time and I can simply click Buffer and go and do something else; Buffer will be working for you in the background

Customer support is very good in Buffer. Whenever I run into problems, they quickly rectify my problems as quick as possible. I like the way they work because it matches my way of doing things, so I overall love the support they provide. It meets all my work needs.

It helps me save hours by devoting only half an hour in a month's worth of posting, in addition to that it is quite simple to use. Buffer for scheduling social posts well in advance, but I have begun using it instead of posting natively on the social apps themselves because it makes it super easy to post the same messages to more than one platform.

As I mentioned earlier they provide extremely great support to my problems whenever I run into problems they provide solutions quickly as expected from them and rectify my problems quickly. They have saved me from many of my problems I just loved the support they provide. The technical team of them is very supportive.

Buffer is amazing if you have access to all of your social accounts and you want to syndicate content when those channels are ready to receive the message. Buffer makes this entire process easy and affordable.

Any time I have reached out for help, support was quick and you didn't have to wait overnight for results like most Saas companies.

It is a very interesting tool for entrepreneurs or CEOs of startups who do not have much time to manage social media communication and also have few resources at the beginning of their venture. It can also be convenient for small companies that do not have specific personnel with training in community management and require easy-to-use tools to carry out the basic actions of scheduled publication on social media.

We have not had the need to use technical support, but the information on the blog and the help, as well as the advice it offers, seems very useful for our day to day and improving the work we do with this platform in our team, in your Twitter profile I have seen responses from other users, it seems that they respond well

In my work area Buffer [is] mostly used to monitor the client data and analysis also it helps me to schedule tasks in one go. It also allows you to create free images which you can use in your posts. The analytics helps me to know performance of the posts. I recommend paid version as it offers you better features than the free one . It is working fine with both desktop and mobile. Support system is also good. If it allows monitoring for mentions that will be an added advantage.

It is a good platform for small organizations and businesses who would like to keep up with a regular posting sc[h]edule without having to be online on each individual platform. I personally tend to get distracted every time I log in Facebook or Instagram and Buffer gives me the opportunity to post without log[ging] in.

I honestly was not in much need of the support of Buffer as everything worked pretty easily and we were able to set it up ourselves. If there are questions there is also lots of advice on common issues online so you might not even need to contact support but you can help yourself.

For simple use scenarios, especially for SMBs, where you just want to sit down, prepare and schedule the social media posts for the month, Buffer can work really well.

Instead of posting manually every other day, every week, or whatever and copy-pasting everything between channels, Buffer does this for you.

It's also very affordable.

I contacted support for some questions the first month of use and they were very accommodating, friendly, easy to work with and quickly addressed my questions.

They were also fast to reply and I remember we only had max 2 email exchanges, it was very easy to get your questions/issue resolved.

I find Buffer ideal for my small business. It helps me with my personal branding. I also love it for clients. I have a client I manage social media for, and they're on my Buffer account because I can have up to 10 accounts set up.
It may not be the best fit for someone with no budget for tools though, and I can't speak to the higher-priced version. I have used competitor's tools and find Buffer easier to use, at least on the scale on which I use it.

If you want to post the same post on multiple platforms, then I would genuinely recommend you to go for it because it will make your life easy. Using Buffer actually helps you in various ways, like you do not have to individually at every platform for posting, you can just use it to link your [accounts] to this software and post easily. Even you can also see the response of that post on multiple platforms in a single dashboard... This is the best advantage of this software. It is just I think you have to be well-[informed] about what you are posting and about present trends and hashtags because this software doesn't suggest anything to you but just shows the facts and figures of your posts.

The overall support that this software gives is immensely amazing... Buffer actually is really good when it comes to user experience and deliver what actually the user wants.

Buffer has been an indispensable resource in our organization to keep our social networks up to date and full of content while tracking the success of our posts. You will be pleased with a tool like Buffer that is as useful as it is easy to use.

So far, I have not had to use the support, but I have noticed that they are always willing to help.

Buffer is well suited for those who are looking for a simple user experience without all the bells and whistles. It lets you focus on what's most important, sharing social media posts, analytics and can easily support a small team. It's the best service for people looking to manage social media but does not have a ton of resources to devote to it. If you are looking for a tool that can help you monitor your feeds and track topic searches, you might have to look elsewhere.

I have yet to need support for Buffer. It has worked perfectly for me.

[Buffer] is best suited for any firm that wants to stay active on social media.

A typical scenario would be - Mr. A who is a social media manager - maintains the content and creative bank every month. If he doesn't uses a tool like buffer, he will end up spending a lot of time scheduling the posts. Using buffer, he can schedule the posts for the entire month.

I have contacted Buffer support thrice. Everytime I contact them, they are very responsive. Some of the team members actually help you till the query is not resolved even if it's out of their scope. Response time of Buffer support emails are within 24 hours usually but sometimes they reply within 48 hours in case of any technical issues.

Buffer has multiple benefits but to focus on the ones we like the most, we'd definitely start with the ability to easily schedule future posts for multiple clients on multiple platforms. We can see everything in one place and get a visual feel for the schedule going forward. Just the time we save from going between platforms is hours per day when managing a lot of clients. Since some of the platforms have useful tools and a better posting platform, we do not use Buffer for everything but it definitely saves us a lot of time for the channels we use it for.

Fortunately, we haven't had many issues with Buffer so we've only needed to rely on support a few times over the past few years. When we have had to use support, it has been quick and easy. Most of our issues have been minor so we do not really have any experience dealing with major issues. When we have had questions or issues, the response has been quick and thorough.

My team and I use Buffer across multiple operating systems and devices. We are always able to work together even if we are not located near each other. I'm able to direct the posts and approve posts from any device. So when we are working putting together our work content for the week, we can have easy access to it.

When we started using Buffer, it was very easy to get going quickly. We've never had to use the support. Connecting the platform to all of the social media platforms was very easy. Getting started with Buffer was quick and I've had no need to use the support throughout the process.

If you are looking for an easy-to-use social media planner, Buffer is perfect. I found tools like Hootsuite had too many bells and whistles. I love the simplicity of Buffer and it just does the job well. I am not using it to monitor engagement so I can't say much about that.

For basic post scheduling you really can't go wrong with Buffer. I have tried other similar softwares time and time again but always end up coming back to Buffer. The simplicity in design and general stability are industry-leading in my opinion.

If Instagram is the platform of emphasis, there might be better softwares out there. But Buffer is definitely catching up in the supported features of Instagram.

For marketers looking to promote evergreen content and even categorizing posts, Buffer might not be the tool for you. They used to implement a content library feature for this, but it has since been discontinued.

Buffer is well suited if your client is new to you and not well-versed in the technological sides of social media. It is intuitive and straightforward, which makes it a breeze for most people to use. This is a feature that is well appreciated. It is less appropriate if you have many clients for whom you are managing multiple platforms. The layout is simple, and it can feel restrictive.

The support that Buffer offers is comprehensive and timely. The platform itself is designed in such a way that anticipates potential issues - thus mitigating them before they arrive.

Buffer is great if you have lots of clients and post on multiple platforms. Especially if you want to schedule posts in advance or to release at specific times.

Have never had to enlist their support or customer service. However I haven’t had major issues with the platform.

It's ok. I liked the interface better than Hootsuite and Buffer has a free tier, which is great while I'm building an audience and not generating profit. I don't love it though and the field is wide open for a better competitor.

Buffer is great for businesses of any kind from small to large. The lowest plan of $15 is very affordable and gives you exactly what you need. Businesses that Buffer may not be as good for are social media agencies, as the workflows aren't as well developed.

I'd recommend it for a one time social media campaign, for a small business, and anyone who cares more of content scheduling and not too much about the performance (analytics) of their posts.