CA Service ManagementPricing

of the vendor for customizations, and they cost an arm and a leg. The simplest things take a long time and cost much more money than necessary, so you can't … of the vendor for customizations, and they cost an arm and a leg. The simplest things take a long time and cost much…

being notified when a ticket is approaching or has surpassed SLA Higher labor cost to maintain due to the proprietary nature of the programming language Better

with plans to incorporate other areas of Service Desk that would provide value.

better of similar cost. Our organization has recently tripled in size and the cost simply was too much. A competitor offered a more streamlined solution and