What is Calabrio ONE?
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities formerly offered as Calabrio ONE are now offered through Verint CX Automation Platform with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.
The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on any existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
Categories & Use Cases
Screenshots
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Screenshot of Calabrio Conversation Intelligence
Product Demos
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
FAQs
What is Calabrio ONE?
Calabrio ONE is an integrated suite of workforce performance and contact center intelligence tools that brings together workforce management, quality management, interaction analytics, and performance coaching.
What are Calabrio ONE's top competitors?
Genesys Multicloud CX (discontinued), NICE Adaptive WFO, on CXOne, and Verint Workforce Management are common alternatives for Calabrio ONE.