TrustRadius: an HG Insights company

Canopy Practice Management

Score7.8 out of 10

26 Reviews and Ratings

What is Canopy Practice Management?

Canopy Practice Management is designed to help accounting firms keep all parties on the same page. It includes essential tools for enabling communication between clients and your team.

Categories & Use Cases

Canopy is great if you can get a good deal. I think it still needs work.

Use Cases and Deployment Scope

we use it as our workflow management tool, time tracking tool, secure portal and CRM tool.

Pros

  • Canopy integrates well with Outlook to view client communications with anyone in the firm.
  • It has a strong workflow management modual
  • It provides an intuitive portal to share documents with, and receive documents from clients.

Cons

  • Canopy's time tracking feature is hard to get valuable data from without the pro version.
  • Canopy's dashboard for the workflow management could be better by providing a filter option of "Show me projects I'm assigned to and on which I am assigned to the current open workstep."
  • Canopy's training on the product could be better.

Return on Investment

  • An easy to use method for tax organizers
  • Positive ROI as a secure portal
  • Negative ROI because some features are limited and difficult to use such as roles in the tasks feature.

Alternatives Considered

CCH Axcess

Other Software Used

Drake Tax, Dropbox Business, QuickBooks Online

Substantiated and Consolidated Accounting Program

Use Cases and Deployment Scope

Canopy is one of our accounting solutions that deal with taxation, cost analysis, billing, CRM, and others. Specifically, Canopy deals with investors where there is order and purchase management to get the right product with the best market value. Furthermore, Canopy fosters project accounting, which controls the efforts and the resources utilized. Canopy has the tax forms and supports the filing of the taxes online for companies.

Pros

  • Tracks the due dates of an operation or project.
  • Supports taxation, more so VAT and filing of returns.
  • The inventory control also supports companies.
  • Clients have individualized portals.

Cons

  • Canopy lacks scenario planning, which is essential.
  • No payroll management from Canopy.
  • Canopy fails to allow multi currency support.

Return on Investment

  • Tax compliance is an incredible procedure from Canopy
  • project accounting, ensuring the process is efficient as budgeted.
  • Invoicing and the billing, making the inflows and outflows balance.

Alternatives Considered

AccountMate and AccountSight

Other Software Used

Proconnect Tax Online, Azure Cost Management, Oracle Data Integration Platform Cloud

Excellent Practice Management Tool!

Pros

  • Client information management
  • Task tracking
  • Time Tracking

Cons

  • I wish Contact information could contain active hyperlinks
  • I wish reports could be generated based on TAGS
  • I wish contact lists could be generated based on filters

Return on Investment

  • Big impact on profitability based on the ability to set budgets and track time

Alternatives Considered

PCSProStaff Inc

Soo easy to use & great feature set

Use Cases and Deployment Scope

I had Canopy initially implement specifically in the tax department to manage my tax resolution clients but during the initial 12 month subscription, we determined it would be a useful customer relationship solution so it was rolled out to the accounting & bookkeeping area.

Canopy delivered a single source platform to manage the entire client relationship. We used it to collaborate amongst team members, store critical client documents and create IRS forms to submit. I also was impressed with the transcript delivery tool.

Pros

  • Interface is easy to use & understand
  • Single view of all things tax
  • Transcript delivery is great

Cons

  • They can add a few more columns to interface to include total tax liability amount
  • Reporting of data can be more inclusive

Return on Investment

  • It took a practice from zero revenue to $45k in 12 months
  • Saved company from having to invest in multiple tools
  • Enabled collaboration across departments and functions

Canopy - You should check it out

Use Cases and Deployment Scope

Our entire staff utilizes Canopy on a daily basis. It's used to manage workflows, share documents within the company AND with clients, collect signatures and payments. We also use it as our virtual filing cabinet. It's great.

Pros

  • The top of this list is customer service without a doubt.
  • Innovating and updating the platform
  • Taking and implementing feedback from customers

Cons

  • Implement Organizers for business clients
  • Allow customization of Organizers
  • Continue focusing on a great CRM as opposed to tax prep software

Return on Investment

  • We had Canopy before the pandemic so the transition to the demand for virtual tax preparation was smooth.
  • Allowing clients access to their documents at their will saves us so much time.

Other Software Used

Xero