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Canopy has a wide range of use cases that cater to the needs of various industries and departments. Users have reported utilizing Canopy …
Overview
What is Canopy?
Canopy is tax practice management software from Canopy, Inc., with accounting functionality designed for tax professionals and their customers. It includes tax resolution analytics, automatic IRS form population, client management, transcript delivery and reporting, custom service workflows, penalty abatement, casework/client…
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Popular Features
- Tax Document Management (6)9.797%
- 3rd-Party Software Integrations (5)9.393%
- Complex Tax Scenario Management (5)9.393%
- Compliance Administration Management (6)9.292%
Pricing
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What is Canopy?
Canopy is tax practice management software from Canopy, Inc., with accounting functionality designed for tax professionals and their customers. It includes tax resolution analytics, automatic IRS form population, client management, transcript delivery and reporting, custom service workflows,…
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- Tech Details
What is Canopy?
Canopy is tax practice management software from Canopy, Inc., with accounting functionality designed for tax professionals and their customers. It includes tax resolution analytics, automatic IRS form population, client management, transcript delivery and reporting, custom service workflows, penalty abatement, casework/client engagement tracking, client portals, and billing and invoicing capabilities.
Canopy Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Canopy has a wide range of use cases that cater to the needs of various industries and departments. Users have reported utilizing Canopy for managing sales pipelines, tax document collection, and workflow through tax preparation. With its features like CRM, file sharing, client account management, and project management, Canopy becomes a valuable tool for organizations involved in accounting and bookkeeping.
The software also simplifies tax-related tasks by allowing users to pull tax transcripts and prepare tax resolution letters. It streamlines tax compliance cases from client engagement to completion and payment by facilitating communication, information requests, and secure document storage. Furthermore, Canopy serves as a one-stop solution for managing workflows, sharing documents, collecting signatures and payments, and acting as a virtual filing cabinet. It enhances efficiency in reporting and consolidation, providing users with a streamlined and organized approach to business operations. From remote office teams securely viewing client documents stored in the cloud to tax preparers requesting additional documentation and tracking progress, Canopy proves to be an invaluable asset in various scenarios.
Intuitive File Sharing: Users have found Canopy's file sharing feature to be intuitive, allowing them to easily access historical documents and view it as a repository of shared files rather than just a file delivery system. This sentiment was echoed by multiple reviewers.
Efficient Task Management: Several users have praised Canopy for its task management feature, which enables effective delegation of work and efficient project management. With this feature, users can streamline their workflow and ensure tasks follow standard operating procedures consistently.
Time-saving Tax Resolution Module: The tax resolution module in Canopy has been commended by multiple reviewers for saving significant hours of time on phone calls with the IRS and form creation. By automating a substantial portion of the work, this module allows users to focus on other important aspects of their business operations.
Email Logging Issues: Some users have experienced issues with email logging in Canopy, although they acknowledge that the support team is usually responsive in resolving these problems.
Signature Request Module Limitations: Several clients have encountered difficulties with the signature request module as it does not allow for not required fields. This has caused inconvenience for clients who cannot select one of three products from a list when signing up for services, forcing them to use another system for electronic signature requests.
Client Assignment and Search Functionality: Users have reported that clients are not automatically assigned to the entire team, resulting in them not appearing in searches and seeming non-existent to team members unless specific settings are adjusted. The process of setting up new clients has also been inconsistent at times.
Attribute Ratings
Reviews
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September 03, 2021
Substantiated and Consolidated Accounting Program
Canopy is one of our accounting solutions that deal with taxation, cost analysis, billing, CRM, and others. Specifically, Canopy deals with investors where there is order and purchase management to get the right product with the best market value. Furthermore, Canopy fosters project accounting, which controls the efforts and the resources utilized. Canopy has the tax forms and supports the filing of the taxes online for companies.
- Tracks the due dates of an operation or project.
- Supports taxation, more so VAT and filing of returns.
- The inventory control also supports companies.
- Clients have individualized portals.
- Canopy lacks scenario planning, which is essential.
- No payroll management from Canopy.
- Canopy fails to allow multi currency support.
August 09, 2021
Canopy - You should check it out
Our entire staff utilizes Canopy on a daily basis. It's used to manage workflows, share documents within the company AND with clients, collect signatures and payments. We also use it as our virtual filing cabinet. It's great.
- The top of this list is customer service without a doubt.
- Innovating and updating the platform
- Taking and implementing feedback from customers
- Implement Organizers for business clients
- Allow customization of Organizers
- Continue focusing on a great CRM as opposed to tax prep software
August 09, 2021
Soo easy to use & great feature set
I had Canopy initially implement specifically in the tax department to manage my tax resolution clients but during the initial 12 month subscription, we determined it would be a useful customer relationship solution so it was rolled out to the accounting & bookkeeping area.<br><br>Canopy delivered a single source platform to manage the entire client relationship. We used it to collaborate amongst team members, store critical client documents and create IRS forms to submit. I also was impressed with the transcript delivery tool.
- Interface is easy to use & understand
- Single view of all things tax
- Transcript delivery is great
- They can add a few more columns to interface to include total tax liability amount
- Reporting of data can be more inclusive
June 01, 2021
Canopy has come a long way!!!!!
Score 10 out of 10
Vetted Review
Verified User
Canopy is our one-stop for our entire company. We have one place to keep client files, communication streams, workflow and tasks along with billing and time tracking. We were working out of various spreadsheets and internal hard drive with client data. Now we have cloud access all to one place.
- Customer service.
- All in one database.
- Cutting edge improvements with customer feedback.
- Extremely adaptive settings.
- Add texting into portal communication stream.
December 11, 2019
Canopy Review
We are using Canopy to respond to IRS letters and to obtain transcripts from the IRS.
- Good research on what info needs to be included in IRS response letters.
- Obtainment of transcripts actually does not save time. Quicker to get transcripts directly from IRS than to use the Canopy feature. Oftentimes the obtainment of transcripts feature was not working.
- IRS penalty abatement letters section was not user-friendly. Our staff often ended up just doing the letters to IRS manually.
- Very poor customer service.
December 19, 2018
Canopy is a ghost of it's former self.
We use Canopy as a client database to keep virtual files. This enables us to work remotely. Over time we have expanded our use to include resolution, transcripts, notices. Virtually everything except practice management.
- Good file management
- The portal system works well, even for tech challenged clients
- The client survey is a fast, painless way to prepare financial statements.
- The transcript system is down more than it's up
- The portal can be daunting for some users
- It is difficult to interface with joint returns
December 08, 2018
Canopy - A great little software
It is being used across our finance and tax departments to make sure we are in compliance with state and federal laws. It also allows a streamlined and organized approach to our business and provides some checks that make our process much more efficient from a reporting and consolidation perspective.
- Very good at process control. It's very clear how the data flows from within the software to out of it.
- Very streamlined as we have a large team that is able to pick up processes where others have left off.
- Really enjoy the reporting aspects. It's crisp, clean, and informative.
- Transitions from one screen to the next.
- Documentation just takes a little time to get up to speed.
- Visual appearance could always be improved.
September 24, 2018
Canopy has our tax practice covered
The entire organization uses Canopy for CRM, email tracking, task management, and document exchange. It is also crucial to our remote office team to view documents stored securely in the cloud for our clients. Tax preparers use it specifically to request additional documentation needed for preparation and to track progress in an engagement. Our Enrolled Agent uses it for tax resolution information gathering and form completion, and for transcript requests.
- The ability to tag clients in the CRM helps create robust mailing campaigns.
- The new dashboard feature lets senior management evaluate progress in tasks across the organization.
- Secure document sharing is invaluable.
- Connectivity with Outlook for email tracking - the connection is sometimes lost and there is no notification. You just look for your email trail and there is nothing.
- Electronic signatures for multiple contacts on one document with some fields being optional would be a great help.
- Being able to see contact transcripts in the client record view versus just the transcript screen would be more efficient.
September 24, 2018
Canopy...It's Really Pretty Impressive
I have a very small business, just myself and one other employee. We use Canopy for all tax compliance cases, even as minor as just responding to notices. It helps us streamline the process of tax compliance cases, from getting clients to sign the engagement, all the way to the completion and payment. It helps with communicating with clients, requesting information and storing documents securely for both our team and clients to see.
- Client portal
- File storage
- Task management
- Client communication
- Document Signing
- Pricing
- Ability to save and/or email transcripts within the software
- Syncing with Tax Preparation Software (i.e. Drake, ProConnect)
September 24, 2018
Canopy Tax is an All-In-One Software Solution for Keith Jones, CPA TheCPATaxProblemSolver
I use it for almost everything—tax resolution work, of course, but it’s more than tax resolution software. Canopy makes it easy to do all my professional emailing, set automated client reminders, and request and access files, all in the same place. It’s all the stuff you’d expect from a practice management software and then some. Canopy is quickly becoming an all-in-one software for my practice.
- As TheCPATaxProblemSolver, Canopy is a great timesaver in helping me complete IRS Offer In Compromises. An Offer in Compromise (OIC) is an IRS program that allows taxpayers to settle their liabilities for less than the full amount owed.
- I use analytics contained in the state-of-the-art Canopy tax resolution software to calculate smart recommendations based on each unique case to arrive at the best solution and prepare successful cases.
- Canopy tax has an all in one practice management software. It features Customer Relationship Management (CRM), Document Management, Workflow Management, as well as Billing and Invoicing
- The practice management function could stand to have more "canned" workflows.
We use Canopy to tackle multiple aspects of our business. It manages our sales pipeline, tax document collection, work flow through tax preparation, CRM, file sharing, client account management and project management. We also use it to pull tax transcripts and prepare tax resolution letters.
- The file sharing is intuitive and works more like a repository of shared files rather than a file delivery system so you have historical documents at a glace. We've been able to eliminate our file server by using the cloud based file system.
- Tasks help us delegate work appropriately and manage our projects. It also forces workflows to follow standard operating procedures creating a consistent experience for our clients.
- The tax resolution module saves us HOURS of time on the phone with the IRS and creating forms. It's fully automated and does a lot of the work for you, ramping up profitability.
- We've found some issues with email logging but support is always on top of it and resolves the issue.
- The signature request module does not allow 'not required' fields so my clients can not pick one of three products from a list when signing up for services. This has forced us to keep our electronic signature requests in another system.
- Clients are not automatically assigned to the entire team (therefore they don't appear in searches and look like they don't exist to that team member) upon creation unless you dig a bit into your settings (even this has been hit or miss on new client set up).