Canopy is one of our accounting solutions that deal with taxation, cost analysis, billing, CRM, and others. Specifically, Canopy deals with investors where there is order and purchase management to get the right product with the best market value. Furthermore, Canopy fosters project accounting, which controls the efforts and the resources utilized. Canopy has the tax forms and supports the filing of the taxes online for companies.

Pros and Cons

Tracks the due dates of an operation or project.
Supports taxation, more so VAT and filing of returns.
The inventory control also supports companies.
Clients have individualized portals.

Canopy lacks scenario planning, which is essential.
No payroll management from Canopy.
Canopy fails to allow multi currency support.

Likelihood to Recommend

For accurate and remarkable accounting processes, Canopy is the program to embrace. One, it has the project accounting details where every resource has a detailed accounting feature. Again, matters on taxation and state compliance are professionally handled by Canopy. The tracking of the due dates for finishing a given operation is an incredible step.

August 09, 2021

Soo easy to use & great feature set

Rui Pereira, E.A.

Senior Tax Manager

Mason Accounting & Tax Services (Accounting, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Review Source

Use Cases and Deployment Scope

I had Canopy initially implement specifically in the tax department to manage my tax resolution clients but during the initial 12 month subscription, we determined it would be a useful customer relationship solution so it was rolled out to the accounting & bookkeeping area.<br><br>Canopy delivered a single source platform to manage the entire client relationship. We used it to collaborate amongst team members, store critical client documents and create IRS forms to submit. I also was impressed with the transcript delivery tool.

Pros and Cons

Interface is easy to use & understand
Single view of all things tax
Transcript delivery is great

They can add a few more columns to interface to include total tax liability amount
Reporting of data can be more inclusive

Likelihood to Recommend

Great interface
Singular database for all tax data
Transcript interface is great

August 09, 2021

Canopy - You should check it out

Jon Freemon

CEO (Chief Executive Officer)

JF Consulting LLC (Accounting, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

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Use Cases and Deployment Scope

Our entire staff utilizes Canopy on a daily basis. It's used to manage workflows, share documents within the company AND with clients, collect signatures and payments. We also use it as our virtual filing cabinet. It's great.

Pros and Cons

The top of this list is customer service without a doubt.
Innovating and updating the platform
Taking and implementing feedback from customers

Implement Organizers for business clients
Allow customization of Organizers
Continue focusing on a great CRM as opposed to tax prep software

Likelihood to Recommend

Canopy can handle supporting your tax firm from start to finish.

June 01, 2021

Canopy has come a long way!!!!!

Steven R Wik

Director of Business Engagement

Schlabach Enterprises Inc. (Accounting, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

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Use Cases and Deployment Scope

Canopy is our one-stop for our entire company. We have one place to keep client files, communication streams, workflow and tasks along with billing and time tracking. We were working out of various spreadsheets and internal hard drive with client data. Now we have cloud access all to one place.

Pros and Cons

Customer service.
All in one database.
Cutting edge improvements with customer feedback.
Extremely adaptive settings.

Add texting into portal communication stream.

Likelihood to Recommend

Really has features that are usable across many applications. Any form one benefit even if they used half of what is available. And if they don't have it just ask. They are open to development opportunities and are always working on updates and polling and testing as things roll out.

December 11, 2019

Canopy Review

Rick Wacek

CPA, PFS

Wacek and Associates (Textiles, 11-50 employees)

Score 2 out of 10

Vetted Review

Verified User

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Use Cases and Deployment Scope

We are using Canopy to respond to IRS letters and to obtain transcripts from the IRS.

Pros and Cons

Good research on what info needs to be included in IRS response letters.

Obtainment of transcripts actually does not save time. Quicker to get transcripts directly from IRS than to use the Canopy feature. Oftentimes the obtainment of transcripts feature was not working.
IRS penalty abatement letters section was not user-friendly. Our staff often ended up just doing the letters to IRS manually.
Very poor customer service.

Likelihood to Recommend

Canopy is good for expediting IRS responses. It is not helpful for getting transcripts or power of attorney forms.

Support Rating

We had to contact the company many times because of the problems we were encountering. They were not helpful in any way.

September 19, 2018

Canopy broke our season-to-season work cycle, giving us work all year long

MacKenzie Campbell

Director of Client Success/Operations

Tower Financial Partners (Financial Services, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Review Source

Use Cases and Deployment Scope

We use Canopy to tackle multiple aspects of our business. It manages our sales pipeline, tax document collection, work flow through tax preparation, CRM, file sharing, client account management and project management. We also use it to pull tax transcripts and prepare tax resolution letters.

Pros and Cons

The file sharing is intuitive and works more like a repository of shared files rather than a file delivery system so you have historical documents at a glace. We've been able to eliminate our file server by using the cloud based file system.
Tasks help us delegate work appropriately and manage our projects. It also forces workflows to follow standard operating procedures creating a consistent experience for our clients.
The tax resolution module saves us HOURS of time on the phone with the IRS and creating forms. It's fully automated and does a lot of the work for you, ramping up profitability.

We've found some issues with email logging but support is always on top of it and resolves the issue.
The signature request module does not allow 'not required' fields so my clients can not pick one of three products from a list when signing up for services. This has forced us to keep our electronic signature requests in another system.
Clients are not automatically assigned to the entire team (therefore they don't appear in searches and look like they don't exist to that team member) upon creation unless you dig a bit into your settings (even this has been hit or miss on new client set up).

Likelihood to Recommend

If you want to have an all in one solution for managing you clients (from sales lead to loyal client) this is the answer. We rarely have to use other systems to take a client from a lead to completing their taxes or representation case. It's also given us the freedom to switch our business model to focus on value added pricing and shift to be an advisory focused firm. If you want to pump out hundreds of returns and don't care about managing your clients on a long term basis because you're a quantity over quality shop, you may not find value in the software.

September 24, 2018

Canopy has our tax practice covered

Caitlin Campbell

Owner

Tower Financial Partners (Financial Services, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Review Source

Use Cases and Deployment Scope

The entire organization uses Canopy for CRM, email tracking, task management, and document exchange. It is also crucial to our remote office team to view documents stored securely in the cloud for our clients. Tax preparers use it specifically to request additional documentation needed for preparation and to track progress in an engagement. Our Enrolled Agent uses it for tax resolution information gathering and form completion, and for transcript requests.

Pros and Cons

The ability to tag clients in the CRM helps create robust mailing campaigns.
The new dashboard feature lets senior management evaluate progress in tasks across the organization.
Secure document sharing is invaluable.

Connectivity with Outlook for email tracking - the connection is sometimes lost and there is no notification. You just look for your email trail and there is nothing.
Electronic signatures for multiple contacts on one document with some fields being optional would be a great help.
Being able to see contact transcripts in the client record view versus just the transcript screen would be more efficient.

Likelihood to Recommend

Canopy is well suited for an office that has multiple people working on single projects. It is expensive, and offices without strong procedures will not benefit; rather it may seem like Canopy creates work.

September 24, 2018

Canopy Tax is an All-In-One Software Solution for Keith Jones, CPA TheCPATaxProblemSolver

Keith "Duke" Jones TheCPATaxProblemSolver

I am a CPA Specializing in IRS Tax Resolution and Small Business Accounting Automation & Tax Plannin

Keith L. Jones, CPA (Accounting, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Review Source

Use Cases and Deployment Scope

I use it for almost everything—tax resolution work, of course, but it’s more than tax resolution software. Canopy makes it easy to do all my professional emailing, set automated client reminders, and request and access files, all in the same place. It’s all the stuff you’d expect from a practice management software and then some. Canopy is quickly becoming an all-in-one software for my practice.

Pros and Cons

As TheCPATaxProblemSolver, Canopy is a great timesaver in helping me complete IRS Offer In Compromises. An Offer in Compromise (OIC) is an IRS program that allows taxpayers to settle their liabilities for less than the full amount owed.
I use analytics contained in the state-of-the-art Canopy tax resolution software to calculate smart recommendations based on each unique case to arrive at the best solution and prepare successful cases.
Canopy tax has an all in one practice management software. It features Customer Relationship Management (CRM), Document Management, Workflow Management, as well as Billing and Invoicing

The practice management function could stand to have more "canned" workflows.

Likelihood to Recommend

These things can be hard to quantify exactly, but the easiest example is probably the way Canopy saves me time on tax resolution work. The software has helped me become so much more efficient doing tax resolution, and there are few reasons for that. Not only does the software create efficiencies, I’ve learned to do tax resolution faster by using the software. I’d say that my average tax res case takes 75% less time now, compared to before I started using Canopy

December 19, 2018

Canopy is a ghost of it's former self.

Lewis Hurwitz

Owner

Lewis Hurwitz, EA (Accounting, 1-10 employees)

Score 6 out of 10

Vetted Review

Verified User

Review Source

Use Cases and Deployment Scope

We use Canopy as a client database to keep virtual files. This enables us to work remotely. Over time we have expanded our use to include resolution, transcripts, notices. Virtually everything except practice management.

Pros and Cons

Good file management
The portal system works well, even for tech challenged clients
The client survey is a fast, painless way to prepare financial statements.

The transcript system is down more than it's up
The portal can be daunting for some users
It is difficult to interface with joint returns

Likelihood to Recommend

It is well suited for the small office that needs remote access.

It wouldn't work well for a solo practitioner.

Over time it's performance has degraded to the point where we are actively seeking alternatives to some of the modules.

December 08, 2018

Canopy - A great little software

Brandon Samuels

Finance Manager

The Kraft Heinz Company (Non-Profit Organization Management, 10,001+ employees)

Score 6 out of 10

Vetted Review

Verified User

Review Source

Use Cases and Deployment Scope

It is being used across our finance and tax departments to make sure we are in compliance with state and federal laws. It also allows a streamlined and organized approach to our business and provides some checks that make our process much more efficient from a reporting and consolidation perspective.

Pros and Cons

Very good at process control. It's very clear how the data flows from within the software to out of it.
Very streamlined as we have a large team that is able to pick up processes where others have left off.
Really enjoy the reporting aspects. It's crisp, clean, and informative.

Transitions from one screen to the next.
Documentation just takes a little time to get up to speed.
Visual appearance could always be improved.

Likelihood to Recommend

Great for end-to end-reporting across tax compliance groups. Doesn't really handle large groups very well.

Could really use a more simplified approach for C-suite presentations.

It's really great at transitioning jobs from one user to the next. Although a simple email to let the user know could be very useful.

September 24, 2018

Canopy...It's Really Pretty Impressive

Sharise Nobles

Owner/ AFSP

Nobles Bookkeeping & Tax LLC (Accounting, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Review Source

Use Cases and Deployment Scope

I have a very small business, just myself and one other employee. We use Canopy for all tax compliance cases, even as minor as just responding to notices. It helps us streamline the process of tax compliance cases, from getting clients to sign the engagement, all the way to the completion and payment. It helps with communicating with clients, requesting information and storing documents securely for both our team and clients to see.

Pros and Cons

Client portal
File storage
Task management
Client communication

Document Signing
Pricing
Ability to save and/or email transcripts within the software
Syncing with Tax Preparation Software (i.e. Drake, ProConnect)

Likelihood to Recommend

Well suited for anyone working on any type of tax compliance issues for clients regularly. Due to it's cost, I'd say it's less appropriate if you are only helping clients with tax notices every now and then and possibly doing Payment Agreements every once in a while.

Canopy Scorecard Summary

Likelihood to Recommend (11): 91%
9.1
Support Rating (1): 10%
1.0

Feature Scorecard Summary

Type of tax (4): 97%
9.7
Tax Reporting & Compliance (7): 93%
9.3

What is Canopy?

Canopy is tax practice management software from Canopy, Inc., with accounting functionality designed for tax professionals and their customers. It includes tax resolution analytics, automatic IRS form population, client management, transcript delivery and reporting, custom service workflows, penalty abatement, casework/client engagement tracking, client portals, and billing and invoicing capabilities.

Canopy Pricing

More Pricing Information

Canopy Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

What are Canopy's top competitors?

Avalara, Intuit Lacerte, and TaxJar are common alternatives for Canopy.

What is Canopy's best feature?

Reviewers rate Sales and Use Taxes and Energy and Fuel Taxes and Tax Exemption Processing highest, with a score of 10.

Who uses Canopy?

The most common users of Canopy are from Small Businesses and the Accounting industry.