Canopy

Score8.8 out of 10

24 Reviews and Ratings

Community insights

TrustRadius Insights for Canopy are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive File Sharing: Users have found Canopy's file sharing feature to be intuitive, allowing them to easily access historical documents and view it as a repository of shared files rather than just a file delivery system. This sentiment was echoed by multiple reviewers.

Efficient Task Management: Several users have praised Canopy for its task management feature, which enables effective delegation of work and efficient project management. With this feature, users can streamline their workflow and ensure tasks follow standard operating procedures consistently.

Time-saving Tax Resolution Module: The tax resolution module in Canopy has been commended by multiple reviewers for saving significant hours of time on phone calls with the IRS and form creation. By automating a substantial portion of the work, this module allows users to focus on other important aspects of their business operations.

Reviews

12 Reviews

Canopy is great if you can get a good deal. I think it still needs work.

Rating: 8 out of 10

Incentivized

May 20, 2024

Use Cases and Deployment Scope

we use it as our workflow management tool, time tracking tool, secure portal and CRM tool.

Pros

Canopy integrates well with Outlook to view client communications with anyone in the firm.
It has a strong workflow management modual
It provides an intuitive portal to share documents with, and receive documents from clients.

Cons

Canopy's time tracking feature is hard to get valuable data from without the pro version.
Canopy's dashboard for the workflow management could be better by providing a filter option of "Show me projects I'm assigned to and on which I am assigned to the current open workstep."
Canopy's training on the product could be better.

Likelihood to Recommend

Canopy can be a competitively priced product. When a client has a tax software that doesn't have other modules needed for the firm Canopy can be helpful. I would say for someone who wants all the tools available, CCH Axcess is still better.

Ryan Robinson

Partner in Finance and Accounting at Thrive CPA (1-10 employees)

Vetted Review

2 years of experience

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Substantiated and Consolidated Accounting Program

Rating: 10 out of 10

Incentivized

September 3, 2021

Use Cases and Deployment Scope

Canopy is one of our accounting solutions that deal with taxation, cost analysis, billing, CRM, and others. Specifically, Canopy deals with investors where there is order and purchase management to get the right product with the best market value. Furthermore, Canopy fosters project accounting, which controls the efforts and the resources utilized. Canopy has the tax forms and supports the filing of the taxes online for companies.

Pros

Tracks the due dates of an operation or project.
Supports taxation, more so VAT and filing of returns.
The inventory control also supports companies.
Clients have individualized portals.

Cons

Canopy lacks scenario planning, which is essential.
No payroll management from Canopy.
Canopy fails to allow multi currency support.

Likelihood to Recommend

For accurate and remarkable accounting processes, Canopy is the program to embrace. One, it has the project accounting details where every resource has a detailed accounting feature. Again, matters on taxation and state compliance are professionally handled by Canopy. The tracking of the due dates for finishing a given operation is an incredible step.

Robert Carley

Senior Accountant in Finance and Accounting at Advisory365 (51-200 employees)

Vetted Review

3 years of experience

Canopy - You should check it out

Rating: 9 out of 10

Incentivized

August 9, 2021

Use Cases and Deployment Scope

Our entire staff utilizes Canopy on a daily basis. It's used to manage workflows, share documents within the company AND with clients, collect signatures and payments. We also use it as our virtual filing cabinet. It's great.

Pros

The top of this list is customer service without a doubt.
Innovating and updating the platform
Taking and implementing feedback from customers

Cons

Implement Organizers for business clients
Allow customization of Organizers
Continue focusing on a great CRM as opposed to tax prep software

Likelihood to Recommend

Canopy can handle supporting your tax firm from start to finish.

Jon Freemon

CEO (Chief Executive Officer) in Finance and Accounting at JF Consulting LLC (1-10 employees)

Vetted Review

4 years of experience

Soo easy to use & great feature set

Rating: 9 out of 10

Incentivized

August 9, 2021

Use Cases and Deployment Scope

I had Canopy initially implement specifically in the tax department to manage my tax resolution clients but during the initial 12 month subscription, we determined it would be a useful customer relationship solution so it was rolled out to the accounting & bookkeeping area.

Canopy delivered a single source platform to manage the entire client relationship. We used it to collaborate amongst team members, store critical client documents and create IRS forms to submit. I also was impressed with the transcript delivery tool.

Pros

Interface is easy to use & understand
Single view of all things tax
Transcript delivery is great

Cons

They can add a few more columns to interface to include total tax liability amount
Reporting of data can be more inclusive

Likelihood to Recommend

Great interface
Singular database for all tax data
Transcript interface is great

Rui Pereira, E.A.

Senior Tax Manager in Finance and Accounting at Mason Accounting & Tax Services (1-10 employees)

Vetted Review

3 years of experience

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Canopy has come a long way!!!!!

Rating: 10 out of 10

Incentivized

June 1, 2021

Use Cases and Deployment Scope

Canopy is our one-stop for our entire company. We have one place to keep client files, communication streams, workflow and tasks along with billing and time tracking. We were working out of various spreadsheets and internal hard drive with client data. Now we have cloud access all to one place.

Pros

Customer service.
All in one database.
Cutting edge improvements with customer feedback.
Extremely adaptive settings.

Cons

Add texting into portal communication stream.

Likelihood to Recommend

Really has features that are usable across many applications. Any form one benefit even if they used half of what is available. And if they don't have it just ask. They are open to development opportunities and are always working on updates and polling and testing as things roll out.

Steven R Wik

Director of Business Engagement in Corporate at Schlabach Enterprises Inc. (1-10 employees)

Vetted Review

1 year of experience

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Canopy Review

Rating: 2 out of 10

Incentivized

December 11, 2019

Use Cases and Deployment Scope

We are using Canopy to respond to IRS letters and to obtain transcripts from the IRS.

Pros

Good research on what info needs to be included in IRS response letters.

Cons

Obtainment of transcripts actually does not save time. Quicker to get transcripts directly from IRS than to use the Canopy feature. Oftentimes the obtainment of transcripts feature was not working.
IRS penalty abatement letters section was not user-friendly. Our staff often ended up just doing the letters to IRS manually.
Very poor customer service.

Likelihood to Recommend

Canopy is good for expediting IRS responses. It is not helpful for getting transcripts or power of attorney forms.

Rick Wacek

CPA, PFS in Finance and Accounting at Wacek and Associates (11-50 employees)

Vetted Review

1 year of experience

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Canopy is a ghost of it's former self.

Rating: 6 out of 10

Incentivized

December 18, 2018

Use Cases and Deployment Scope

We use Canopy as a client database to keep virtual files. This enables us to work remotely. Over time we have expanded our use to include resolution, transcripts, notices. Virtually everything except practice management.

Pros

Good file management
The portal system works well, even for tech challenged clients
The client survey is a fast, painless way to prepare financial statements.

Cons

The transcript system is down more than it's up
The portal can be daunting for some users
It is difficult to interface with joint returns

Likelihood to Recommend

It is well suited for the small office that needs remote access.

It wouldn't work well for a solo practitioner.

Over time it's performance has degraded to the point where we are actively seeking alternatives to some of the modules.

Lewis Hurwitz

Owner in Corporate at Lewis Hurwitz, EA (1-10 employees)

Vetted Review

3 years of experience

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Canopy - A great little software

Rating: 6 out of 10

Incentivized

December 8, 2018

Use Cases and Deployment Scope

It is being used across our finance and tax departments to make sure we are in compliance with state and federal laws. It also allows a streamlined and organized approach to our business and provides some checks that make our process much more efficient from a reporting and consolidation perspective.

Pros

Very good at process control. It's very clear how the data flows from within the software to out of it.
Very streamlined as we have a large team that is able to pick up processes where others have left off.
Really enjoy the reporting aspects. It's crisp, clean, and informative.

Cons

Transitions from one screen to the next.
Documentation just takes a little time to get up to speed.
Visual appearance could always be improved.

Likelihood to Recommend

Great for end-to end-reporting across tax compliance groups. Doesn't really handle large groups very well.

Could really use a more simplified approach for C-suite presentations.

It's really great at transitioning jobs from one user to the next. Although a simple email to let the user know could be very useful.

Brandon Samuels

Finance Manager in Finance and Accounting at The Kraft Heinz Company (10,001+ employees)

Vetted Review

1 year of experience

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Canopy has our tax practice covered

Rating: 9 out of 10

Incentivized

September 24, 2018

Use Cases and Deployment Scope

The entire organization uses Canopy for CRM, email tracking, task management, and document exchange. It is also crucial to our remote office team to view documents stored securely in the cloud for our clients. Tax preparers use it specifically to request additional documentation needed for preparation and to track progress in an engagement. Our Enrolled Agent uses it for tax resolution information gathering and form completion, and for transcript requests.

Pros

The ability to tag clients in the CRM helps create robust mailing campaigns.
The new dashboard feature lets senior management evaluate progress in tasks across the organization.
Secure document sharing is invaluable.

Cons

Connectivity with Outlook for email tracking - the connection is sometimes lost and there is no notification. You just look for your email trail and there is nothing.
Electronic signatures for multiple contacts on one document with some fields being optional would be a great help.
Being able to see contact transcripts in the client record view versus just the transcript screen would be more efficient.

Likelihood to Recommend

Canopy is well suited for an office that has multiple people working on single projects. It is expensive, and offices without strong procedures will not benefit; rather it may seem like Canopy creates work.

Caitlin Campbell

Owner at Tower Financial Partners (1-10 employees)

Vetted Review

3 years of experience

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Canopy...It's Really Pretty Impressive

Rating: 9 out of 10

Incentivized

September 24, 2018

Use Cases and Deployment Scope

I have a very small business, just myself and one other employee. We use Canopy for all tax compliance cases, even as minor as just responding to notices. It helps us streamline the process of tax compliance cases, from getting clients to sign the engagement, all the way to the completion and payment. It helps with communicating with clients, requesting information and storing documents securely for both our team and clients to see.

Pros

Client portal
File storage
Task management
Client communication

Cons

Document Signing
Pricing
Ability to save and/or email transcripts within the software
Syncing with Tax Preparation Software (i.e. Drake, ProConnect)

Likelihood to Recommend

Well suited for anyone working on any type of tax compliance issues for clients regularly. Due to it's cost, I'd say it's less appropriate if you are only helping clients with tax notices every now and then and possibly doing Payment Agreements every once in a while.

Sharise Nobles

Owner/ AFSP in Finance and Accounting at Nobles Bookkeeping & Tax LLC (1-10 employees)

Vetted Review

1 year of experience

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