Capacity

Capacity is a unified AI-powered support automation platform that enables organizations to automate customer interactions, support agents in real time and analyze conversations for operational insights.

Core Capabilities

AI Virtual Agents automate inbound support across chat, SMS, voice, email, and web.

Proactive Outreach enables outbound SMS and voice campaigns to engage customers.

Agent Assist delivers real-time, context-aware answers directly within agent workflows.

Conversational Intelligence analyzes interactions to identify trends, gaps, and opportunities.

Automated QA scores conversations to improve quality and compliance.

Key Features

Centralized knowledge orchestration layer ensures consistent, trusted answers across channels.

Omnichannel deployment supports digital and voice interactions in a single platform.

Integrations connect with CRMs, CCaaS platforms, and enterprise systems.

Continuous learning improves performance based on customer and agent interactions.

Measurable Outcomes

Reduced support costs through automation of high-volume interactions.

Faster resolution times and improved first contact resolution (FCR).

Increased customer satisfaction (CSAT).

Greater visibility into customer behavior and support performance.

Capacity combines knowledge, automation, and analytics into a single platform, enabling organizations to manage customer interactions and support operations from one system.