Freshdesk

Presearch is a privacy focused search engine (no tracking of user activity or collecting of user data - much different than Google, etc.). We allow users to earn rewards for searching. We have a decentralized infrastructure with community members providing computers to do the searches. These people are also rewarded. We use Freshdesk for handling user support. We receive support requests related to the quality of the search results, issues with ads on the search engine, the user interface, rewards for users, rewards for the decentralized community computers, the search user account pages and the community members account pages. Freshdesk is invaluable for tracking all of the different types of requests, providing initial responses, prioritizing requests, managing our responses and providing statistics for our users and for management.

• Reduced the number of support personnel required
• Allows requests not to be lost (reducing upset users)
• Helps new support personnel understand common issues

CRM and Deals for Zendesk, Zoho Desk and Salesforce CMS

Zoho Campaigns, QuickBooks Online, Dropbox DocSend

We used Freshdesk to run whatsapp campaign with official WhatsApp business API.

Earlier our WhatsApp number was getting restricted because we were using a third party integration. But with WABA (WhatsApp Business Account) that problem is addressed. We were able to engage our customers in a much better way. We even got Display Name and verified badge.

• Definately a positive ROI
• Saved many human hours
• Value add in business

Telecrm and Bigin by Zoho CRM

WhatsApp Business, Stripe Billing, Intuit Mailchimp

Hey, The product is absolutely marvelous for all the use cases we have. The ticketing tool is as best as what we can afford and look for the technology and solution. Majorly this has helped to track the SLA time of responding and resolving the issue of our end users along with their productivity.

• Positive impact - Definitely the cost part have benefited
• Productive agent were identified
• Improve in our response and resolution time by tracking the SLA
• No Negative impact found

Bigin by Zoho CRM and Ameyo by Exotel

Ameyo by Exotel, Mihup, Zoko

Freshdesk at our company is primarily used as a ticketing tool to track productivity and manage requests. Freshdesk addresses the management of employee productivity and timeliness, and the identification of the task being handled through proper tagging. There are multiple ways we utilize Freshdesk. We use it for recurring service requests and day-to-day task requests, investigations into system issues or concerns, and emails with inquiries. All of these are converted into tickets that can be easily managed, given the number of requests employees receive, whether internally or externally.

• By consolidating all potential request channels, such as emails, chats, internal requests, etc., it greatly improves the management of requests.
• Faster resolution time because of the built-in capability of having SLAs for the task request, which gives priority to those nearing the SLA for the request, and so on.
• Customer service has never been easier with an internal AI bot that provides answers to common queries and real-time agents for intermediate queries and concerns, delivering clear, concise answers.

Odoo

Freshservice, Freshsales

We use Freshdesk to manage our operations, as all tickets get created on Freshdesk. Freshdesk enables us to track and check the inflow, complaints, or queries. It gives us a clear idea of all complaints and keeps a track of those complaints. We can export the data very easily to work on our daily metrics.

• Freshdesk helped us to manage all complaints on single platform, thus reducing purchasing cost of other tools.
• Easy handling of tickets enables advisors to work fast, thus reducing overall handling time.
• Quick dashboards, customized reports helped us to reduce manual work.

Bluebirds by Salesforce and Bigin by Zoho CRM

Ameyo by Exotel