Provided the feature set we needed for the best customer experience
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
We needed a platform that allowed us to both text our client base one-on-one and in mass as a marketing tool.
Pros
- One-on-one texting with customers
- Mass texting to groups
- Analytics
Cons
- Phone list formats could be both csv and excel, making it more convenient
- The need to refresh while creating lists can be annoying.
Likelihood to Recommend
If looking for a platform for both one-on-one and mass texting, Textel allows for both while also providing an easy to use interface. Analytics are robust enough to suit most needs of an organization and customer service has been excellent so far.
Vetted Review
2 years of experience