Celonis Manufacturing Industry Insights

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Insights from Celonis Reviewers

Based on 6 verified reviews published in the last 18 months

How has Celonis supported digital transformation at your organization? Please provide examples.

3 answered

Manufacturing organizations are leveraging Celonis to gain unprecedented clarity into their operational processes, driving digital transformation through enhanced visibility and automation. The platform is proving particularly valuable in identifying and resolving critical bottlenecks within complex manufacturing workflows, a challenge frequently faced in production and supply chain management. Specifically, 2 of 5 reviewers highlighted Celonis's ability to provide an "eye opener" regarding process flows and choke points, enabling data-backed analysis to pinpoint areas for improvement. Beyond identification, the system also facilitates direct operational improvements; 2 of 5 reviewers noted its capacity for automation, including real-time data replication and write-back functionality to ERP systems, which can directly trigger changes and streamline administrative tasks like invoice processing. This capability to both diagnose and then automate corrective actions is a significant asset for manufacturers striving for greater efficiency and resilience in their operations.

Automation and Workflow Optimization

2 mentions

In manufacturing, automating repetitive or rule-based tasks can significantly reduce operational costs and improve resp…

In manufacturing, automating repetitive or rule-based tasks can significantly reduce operational costs and improve response times, especially when integrated with existing ERP systems. Celonis facilitates workflow optimization through automation, with 2 of 5 reviewers noting its ability to trigger direct changes in ERP systems based on identified process deviations. This capability allows for proactive problem-solving, such as automatically assigning approvers for stuck invoices, thereby streamlining administrative overhead and improving overall process efficiency.

Recently we used real time replication of Celonis for data mining which helps us to avoid scheduling jobs.
SAP Basis Admin, Molex (5001-10,000 employees)View Full review
Also we have provisioned write back functionality which triggers change directly in ERP system according to data.
SAP Basis Admin, Molex (5001-10,000 employees)View Full review
For example: If Celonis finds invoices are stuck it will auto assign approver and update Invoice status.
SAP Basis Admin, Molex (5001-10,000 employees)View Full review

Process Visibility and Bottleneck Identification

2 mentions

For manufacturing operations, understanding the intricate flow of materials, production stages, and administrative proc…

For manufacturing operations, understanding the intricate flow of materials, production stages, and administrative processes is critical for efficiency and cost control. Celonis provides deep process visibility, enabling manufacturing teams to identify bottlenecks and inefficiencies that might otherwise remain hidden, as noted by 2 of 5 reviewers. This clarity is essential for optimizing production lines, supply chain logistics, and order-to-cash cycles, ultimately leading to faster throughput and improved resource utilization.

Celonis has already helped us to identify bottlenecks and inefficiencies within our process for activating clinical sites during the setup of clinical studies, providing actionable insights which are now the basis of improvement initiatives which aim to secure faster patient recruitment.
Associate Digital Director, Novo Nordisk (10,001+ employees)View Full review
1) an eye opener about the process flow, choke points and improvement areas
General Manager & Technology Services Delivery Head -, Client of mine (1001-5000 employees)View Full review
2) data backed mining and analysis help to cut across BS within organisations and the business units
General Manager & Technology Services Delivery Head -, Client of mine (1001-5000 employees)View Full review

Celonis aims to provide its customers with resources such as adoption materials, webinars, training sessions, and support staff. Please describe whether or not the resources provided by Celonis helped your organization utilize its capabilities to achieve your goals.

5 answered

Manufacturing firms adopting process intelligence solutions like Celonis place a high value on comprehensive support and training to effectively integrate these tools into their complex operational environments. Reviewers from this sector consistently report positive experiences with Celonis's enablement resources, finding them critical for driving adoption and achieving tangible process improvements. Specifically, the Celonis Academy training programs are highly regarded, with 5 of 6 reviewers highlighting their effectiveness in equipping both process owners and in-house consultants with the necessary skills. This level of accessible and detailed training is crucial for manufacturing organizations needing to customize solutions for specific production workflows and supply chain intricacies. Furthermore, dedicated support staff and value engineers play a significant role in helping manufacturing teams define targets and align dashboards with key performance indicators, directly impacting operational efficiency and waste reduction initiatives. While webinars and events offer broader inspiration, the hands-on training and direct support are the most impactful resources for manufacturing buyers.

Celonis Academy Training

5 mentions

For manufacturing organizations, effective training is paramount to successfully implement and customize process intell…

For manufacturing organizations, effective training is paramount to successfully implement and customize process intelligence platforms within their often complex and highly specialized production environments. Celonis Academy's online and in-person training sessions are highly valued by manufacturing reviewers, providing the detailed knowledge needed to understand both the technical backend and front-end customization options. This enables manufacturing teams to tailor the platform to their unique operational workflows and optimize specific processes like supply chain management or production scheduling.

Our partners in the Celonis Copenhagen office have been very proactive about recommending relevant trainings (online and in-person) to our small, but growing, Process Intelligence team.
Associate Digital Director, Novo Nordisk (10,001+ employees)View Full review
We have followed several training sessions, both online and on‑site, which proved to be valuable.
RPA, Data and Process Mining Team Lead, Brocacef (501-1000 employees)View Full review
Trainings (online or in person) provided by Celonis are detailed enough to get you started and to help you understand how the back end works and how the front can be customized.
Process Mining Lead, Arkema (5001-10,000 employees)View Full review

Support Staff and Value Engineers

3 mentions

Dedicated support staff and value engineers are critical for manufacturing firms to translate process intelligence insi…

Dedicated support staff and value engineers are critical for manufacturing firms to translate process intelligence insights into measurable business outcomes. Reviewers appreciate the proactive engagement from Celonis's support team and customer success managers, who assist in defining targets, aligning dashboards with key performance indicators (KPIs), and leveraging action engine capabilities. This direct support helps manufacturing organizations focus on improving production efficiency, reducing operational costs, and optimizing supply chain processes.

Furthermore, we have monthly contact with our value case manager, who actively supports us in thinking through the process improvements and the associated business value.
RPA, Data and Process Mining Team Lead, Brocacef (501-1000 employees)View Full review
Celonis support team and Customer success manager helped us in many ways example: define targets, Align dashboard with KPIs, in action engine usage.
SAP Basis Admin, Molex (5001-10,000 employees)View Full review
Definitely Celonis support helps, especially on Celonis academy.
General Manager & Technology Services Delivery Head -, Client of mine (1001-5000 employees)View Full review

Webinars and Events

2 mentions

While webinars and industry events can offer valuable insights and inspiration, their direct impact on day-to-day manuf…

While webinars and industry events can offer valuable insights and inspiration, their direct impact on day-to-day manufacturing operations is perceived as more varied. Reviewers noted that attending conferences provided new ideas and inspiration, which can be beneficial for strategic planning and innovation within manufacturing. However, these resources are often seen as supplementary to the more hands-on and detailed training provided by the Celonis Academy, which directly addresses the practical application of the platform.

In addition, attending the Celonis World Tour conference in Munich provided strong inspiration and new ideas.
RPA, Data and Process Mining Team Lead, Brocacef (501-1000 employees)View Full review
Celonis academy and on demand webinars helped us to train process owners as well as in house consultants.
SAP Basis Admin, Molex (5001-10,000 employees)View Full review

What positive or negative impact (i.e. Return on Investment or ROI) has Celonis had on your overall business objectives?

6 answered

For manufacturing organizations, Celonis demonstrates a clear and direct impact on key business objectives, primarily through substantial cost savings and significant improvements in process efficiency. Three of six reviewers specifically cited tangible financial gains, indicating the platform's ability to optimize core manufacturing operations and directly contribute to the bottom line. The focus for these firms is often on streamlining complex production workflows and managing extensive supply chains, areas where the platform's process mining capabilities prove particularly valuable. Furthermore, the ability to identify and implement process improvements, leading to reduced cycle times, is critical for manufacturers seeking to enhance throughput and responsiveness in competitive markets. This direct correlation between platform usage and measurable ROI makes Celonis a compelling tool for manufacturing decision-makers focused on operational excellence and financial performance.

Process Efficiency and Improvement

3 mentions

Manufacturing operations benefit significantly from the enhanced process efficiency driven by Celonis, with three of si…

Manufacturing operations benefit significantly from the enhanced process efficiency driven by Celonis, with three of six reviewers noting improvements. For an industry heavily reliant on optimized workflows and cycle times, the platform's ability to identify and rectify bottlenecks leads to faster production and better resource utilization. This translates into measurable operational improvements, such as reduced cycle times, which are crucial for meeting production targets and market demands.

Enabling us to get patients enrolled on clinical trials earlier by supporting faster activation of clinical sites.
Associate Digital Director, Novo Nordisk (10,001+ employees)View Full review
Supports an evaluation of process health across the R&D value chain, enabling us to identify further automation/process improvement initiatives.
Associate Digital Director, Novo Nordisk (10,001+ employees)View Full review
Enabling us to speed-up the creation of audit-ready documentation, by replacing cumbersome, Excel-based decision making with AI-driven insights informed on current trial design and historical trends.
Associate Digital Director, Novo Nordisk (10,001+ employees)View Full review

Cost Savings and Financial Gains

3 mentions

Celonis has enabled manufacturing firms to realize direct financial benefits by optimizing critical operational areas.…

Celonis has enabled manufacturing firms to realize direct financial benefits by optimizing critical operational areas. Three of six reviewers highlighted significant cost reductions and working capital improvements, which are paramount for manufacturers operating with tight margins and complex inventory management. These gains stem from identifying inefficiencies in processes such as warehouse management and production planning, directly impacting profitability.

Within the warehouse process, we achieved savings of €500K by increasing bin fill rates and reducing unnecessary final inspections
RPA, Data and Process Mining Team Lead, Brocacef (501-1000 employees)View Full review
500k€ working capital gain by improving production planning master data in one workshop.
Process Mining Lead, Arkema (5001-10,000 employees)View Full review
By leveraging process mining and advanced analytics, we have achieved savings in the millions of dollars
SAP Basis Admin, Molex (5001-10,000 employees)View Full review

Describe how you use Celonis in your organization. What are the business problems the product addresses and what is the scope of your use case?

6 answered

Manufacturing organizations primarily leverage Celonis to gain unparalleled transparency into their intricate operational workflows and to drive data-backed optimization efforts. The product allows these companies to move beyond assumptions, providing an evidence-based foundation for understanding how processes like Procure-to-Pay, Order-to-Cash, and Logistics actually function on the ground, a critical need in complex supply chain environments. Reviewers consistently highlight its ability to surface process deviations and 'whitespace,' enabling targeted improvements that yield significant cost savings and enhanced efficiency. For an industry where even marginal gains can translate to substantial competitive advantages, Celonis provides the analytical depth required to streamline production, manage inventory, and optimize distribution, addressing core challenges in operational excellence. The scope of its application is broad, encompassing crucial areas like order management and production planning, which are central to manufacturing success.

Process Improvement and Optimization

5 mentions

A core application for Celonis in manufacturing is the direct improvement and optimization of operational processes. Th…

A core application for Celonis in manufacturing is the direct improvement and optimization of operational processes. The insights gained from process visibility are directly translated into actionable strategies to reduce waste, increase throughput, and enhance overall efficiency. One reviewer noted achieving savings in the millions, underscoring the tangible impact on the bottom line for an industry constantly seeking operational excellence.

This is already allowing us to see process variations and whitespace, and giving us an evidence-based foundation for process improvement initiatives, and investment in new digital tooling.
Associate Digital Director, Novo Nordisk (10,001+ employees)View Full review
Based on these insights, we were able to increase the average fill rate of the bins and significantly reduce unnecessary end controls, leading to more efficient warehouse operations.
RPA, Data and Process Mining Team Lead, Brocacef (501-1000 employees)View Full review
We use Celonis to monitor process maturity and drive process improvements.
Process Mining Lead, Arkema (5001-10,000 employees)View Full review

Process Visibility and Analysis

5 mentions

For manufacturing operations, understanding the true flow of complex processes is paramount for efficiency and cost con…

For manufacturing operations, understanding the true flow of complex processes is paramount for efficiency and cost control. Reviewers frequently highlight Celonis's ability to provide deep insights into how processes like P2P, O2C, Logistics, and MRP actually operate, moving beyond theoretical models to real-world data. This visibility is crucial for identifying deviations from standard procedures and establishing performance baselines, which is essential for continuous improvement in production and supply chain management.

Celonis allows us to move from "we think this is how the process works" to "here's how it actually looks, where it deviates from the written process, what it costs, and what to fix first".
Associate Digital Director, Novo Nordisk (10,001+ employees)View Full review
We use Celonis within our warehouse distribution center to gain deeper insights into the logistics processes.
RPA, Data and Process Mining Team Lead, Brocacef (501-1000 employees)View Full review
We use Celonis to monitor process maturity and drive process improvements.
Process Mining Lead, Arkema (5001-10,000 employees)View Full review

Scope of Use Cases

2 mentions

The scope of Celonis's application within manufacturing is broad, covering critical areas that directly impact producti…

The scope of Celonis's application within manufacturing is broad, covering critical areas that directly impact production and supply chain management. Reviewers detail its use in order management, inventory management, production planning, and financial processes like accounts payable. This wide array of use cases, including P2P, O2C, Logistics, and MRP, highlights its potential to provide a comprehensive view across a manufacturing organization's value chain.

Scope of our use cases: order management, inventory management, production planning, accounts payable.
Process Mining Lead, Arkema (5001-10,000 employees)View Full review
Celonis has significantly improved visibility and control across our core business processes, including Procure-to-Pay (P2P), Order-to-Cash (O2C), Logistics, and Material Requirements Planning (MRP).
SAP Basis Admin, Molex (5001-10,000 employees)View Full review

Addressing Specific Business Problems

2 mentions

Celonis is applied to tackle specific, high-impact business challenges within manufacturing environments. While one rev…

Celonis is applied to tackle specific, high-impact business challenges within manufacturing environments. While one reviewer mentioned clinical research, the broader application focuses on core enterprise processes critical to manufacturing, such as optimizing financial flows. The ability to extend its use from initial departmental foci to broader enterprise-wide processes like P2P, O2C, and even human resources (H2R) demonstrates its versatility in addressing diverse operational pain points.

At [...], we are on a mission to cut cycle times on our clinical research projects, enabling us to move from lab to first human dose (FHD) and from FHD to regulatory approval at unprecented speed - all in order to let us reach patients faster, and support with their long-term health needs.
Associate Digital Director, Novo Nordisk (10,001+ employees)View Full review
Started with O2C side of it and later got extended to P2P, R2R and H2R (assets)
General Manager & Technology Services Delivery Head -, Client of mine (1001-5000 employees)View Full review

Please provide some detailed examples of areas where Celonis has room for improvement.

3 answered

Manufacturing organizations evaluating Celonis highlight specific concerns regarding the platform's user interface and its rapid development cycle. A key challenge noted by 2 of 6 reviewers is the limitation in front-end visualization capabilities, which can hinder the clear, actionable insights needed for complex production processes and operational decision-making. Furthermore, the pace of platform evolution presents a unique hurdle for manufacturing firms, particularly those in regulated sectors, where rigorous validation processes are mandatory before new functionalities can be integrated into critical workflows. This can lead to a situation where the platform's advanced features cannot be fully leveraged due to the time and effort required to ensure compliance and process stability for manufacturing processes.

Visualization and UI limitations

2 mentions

For manufacturing operations, clear and customizable data visualization is crucial for monitoring complex production li…

For manufacturing operations, clear and customizable data visualization is crucial for monitoring complex production lines, identifying bottlenecks, and ensuring quality control. Reviewers noted that Celonis's front-end visuals are perceived as limited, potentially impacting the ability of manufacturing teams to quickly interpret process inefficiencies or deviations. Additionally, the rapid evolution of the platform's capabilities can pose a significant challenge for regulated manufacturing environments, where validating new features for compliance and process stability is a time-consuming and critical step, as expressed by 2 of 6 reviewers.

the platform's capabilities are evolving faster than we can validate them to our regulated processes, which limits how we are allowed to use Celonis.
Associate Digital Director, Novo Nordisk (10,001+ employees)View Full review
Front end visuals are very less and limited.
SAP Basis Admin, Molex (5001-10,000 employees)View Full review

Please provide some detailed examples of things that Celonis does particularly well.

4 answered

For manufacturing organizations, Celonis provides significant value by offering deep process analysis and visualization capabilities, which are critical for optimizing complex operational workflows. The platform excels at delivering clear insights into process performance and identifying inefficiencies, a crucial aspect for industries with tight margins and intricate production cycles. Four of six reviewers specifically highlighted the product's ability to provide detailed process intelligence, enabling manufacturing teams to quickly pinpoint bottlenecks in production, supply chain, or quality control. This rapid analysis of large datasets, coupled with the ability to drill down from high-level KPIs to granular event details, empowers manufacturers to enhance operational efficiency, reduce waste, and improve overall throughput in their demanding environments.

Process Analysis and Visualization

4 mentions

For manufacturing organizations, understanding and optimizing complex production, supply chain, and operational process…

For manufacturing organizations, understanding and optimizing complex production, supply chain, and operational processes is paramount for efficiency and cost control. Celonis provides robust capabilities for process intelligence, offering clear insights into performance and surfacing inefficiencies that might otherwise remain hidden within vast operational data. This allows manufacturing teams to drill down from high-level key performance indicators to detailed event logs, enabling precise identification and resolution of process deviations or bottlenecks.

Process Intelligence
Associate Digital Director, Novo Nordisk (10,001+ employees)View Full review
Clear insight into process performance and inefficiencies
RPA, Data and Process Mining Team Lead, Brocacef (501-1000 employees)View Full review
Allow drill down from high level KPI to detailed events.
Process Mining Lead, Arkema (5001-10,000 employees)View Full review

Celonis — Quoted for Manufacturing

Celonis — Quoted for Manufacturing

No quotes available.