Celonis Reviews

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Score 7.8 out of 100

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Reviews (1-12 of 12)

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June 22, 2021
Somnath Bhattacharya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I'm working as a Consultant who provides services around Process Mining suitability for business problems, relevance of Celonis to such situations and implementation of Celonis across business process and source systems. We have been using Celonis for all types of process improvement opportunities, including S/4 Transformations, business process optimization and digital transformation initiatives across multiple customers.
  • As-is business process discovery
  • Identification of optimization opportunties
  • Measurement of effectiveness of business process optimizations
  • Continuous monitoring of business processes
  • Not a cheap tool
  • No on-prem version
Celonis is very well suited for business process improvement opportunities. This includes all types of transformation programs starting from SAP ECC to S/4 Transformations, ERP instance consolidations, digital transformations, etc. It is very effective in application rationalization initiatives and well as improving automation and reducing process bottlenecks. For continuous improvement and monitoring initiatives, Celonis is also widely used.
Celonis may not be a great fit where applications are planned to be decommissioned.
Read Somnath Bhattacharya's full review
July 15, 2021
Samir Estefan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source
We are implementing Celonis in different customers. Most of the implementations start with departamental needs and processes. In banking, Credit Applications is the entry process. In other industries we are seeing Logistics, Maintenance and Customer-Facing processes as leading areas.

Main business problem is lack of visibility of how processes really run and the impact bottlenecks, rework, and compliance issues have both operationally and financially for the company.
  • Visibility: the reality of how processes work.
  • Impact (in time, resources and money) of bottlenecks, rework, and process deviation.
  • Compliance: how do processes deviate and most common deviations.
  • Pricing - more alternatives.
  • Language availability.
  • Customer success stories.
There are several scenarios where Celonis is well suited. First and foremost those that are related to the understanding and improvement of processes. Those related to the optimization of operations that involve different people, areas and systems. Those where everything thinks they know how a process works but no one really knows how it really works.

Second, those instances where you want to understand root causes and impacts of certain activities.

Third, when you are planning to redesign processes, migrate tools or transform operations.

The secret is visibility. Real-time visibility based on granular information which can be analyzed in detail.
Read Samir Estefan's full review
July 15, 2021
Johannes Rist | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We used the execution power of Celonis in several customer projects in the manufacturing industry. In general, usage starts in one department and addresses a specific issue or topic. After sharing success stories internally, other departments join in and benefit from extensive process analysis. Celonis is used to find root cause correlations and sustainably improve KPIs like throughput time and on time delivery.
  • Visualization of As-Is process.
  • Objective discussion of KPIs.
  • Continuous process optimization.
  • EMS Apps for Non-SAP systems.
Celonis is well suited for processes with a high volume of so called "cases," in essence where comparison is possible and fruitful for your business. In general, process mining is not well suited for areas with a low volume of process cases without standardization. In regards of industries, Celonis can be applied across all industries.
Read Johannes Rist's full review
July 11, 2021
Tariq Laham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
We are running internal PoCs on the AR/AP Scenarios integrated with SAP ERP in order to prepare demos for the customers. we want to realize the value ourselves so we are able to explain it and prove it to our customers. Celonis helps your organization to look objectively into process deficiencies, bottlenecks, and areas of improvement for your operations.
  • Identify processes bottlenecks.
  • Propose and executes Processes enhancement actions.
  • Identify priorities for routines automation.
  • RPAs
Celonis would be well suited for a multinational company with multiple sales and purchasing organizations using one or more mainstream enterprise applications for 10+ years. Celonis is not for small companies who are using bespoke apps or have moved just recently to a standard enterprise application, you need to give it some time to collect enough data to identify the anomalies.
Read Tariq Laham's full review
June 25, 2021
Tatiana Paschoalotto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
As a reseller we are presenting all Celonis potential to our customers. During the last year we saw an relevant improvement on Celonis strategy achieving a leader position to process excellence. Celonis can be an relevant tool to support antifragile business strategy because add value mainly in critical process involving supply chain, order to pay, order to cash and governance processes.
  • With Celonis you can create relevant information to aprimorate and guarantee quality in governance projects.
  • Access real time information to manage critical processes and their bottlenecks.
  • With Celonis we can create a continuous improvement cycle by allowing the assessment of automation and process adjustments.
  • Sometimes is difficult to show to the customer all value involving Celonis Platform. We know Celonis is creating ways to help resellers during the POV´s but sometime it´s so difficult to execute.
  • Celonis could create SaaS model with monthly payment without a high begin investment.
  • Celonis could have light platforms to attend medium business or small process.
Celonis is an excellent platform, essential to large companies with a high volume of data and with complex processes. Business area supported by SAP, Service Now, Salesforce can be a excellent way to start an Celonis project inside the companies. I recommend Celonis to retail, industry, financial and customer services companies.
Read Tatiana Paschoalotto's full review
June 25, 2021
Hannah Yasin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As a Celonis partner for more than 4+ years, we have been supporting our customers by implementing more than 13+ processes in more than 6+ industries. In every single implementation project that we have carried out using Celonis has provided our customers with completely new insights and transparency into their processes as such, as well as enabling every employee across the entire organization to be able to take the corresponding actions in order to improve the process.
  • Gain completely new insights into your process.
  • Transparency throughout the entire organization.
  • Enable everyone to take the corresponding action.
  • It would be nice if users/viewers would be able to add comments in certain fields in the analyses.
Celonis is well suited for any kind of process/workflows that is captured in IT systems. This may not only include the process as such but also certain reporting/BI functions for IT systems that may not offer the best user interface. Especially in scenarios where employees are interested in improving their work, the transparency reached through Celonis motivates everyone, because you can also monitor your improvements! We have seen particularly impressive results for order management in plants.

If your process is not mainly captured in IT systems, Celonis might be less appropriate.
Read Hannah Yasin's full review
June 22, 2021
Ralf Wiesmann | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Celonis to deliver complex process mining projects for customers across industries. Celonis helps to understand the process landscape and improve the efficiency of these processes.
  • User experience
  • Dashboarding and filtering
  • Wide variety of data connectors
  • Missing BPM capabilities
  • Collaboration capabilities are limited
  • Pricing makes it difficult to sell it in SME market
  • Well suited for process optimization projects
  • EMS capabilities and action engine are useful features
  • Less suited for DAP S/4 transformations, for example, because of missing BPM functionality
Read Ralf Wiesmann's full review
June 22, 2021
Ismael Fernández Sánchez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
I am very surprised at the valuable information on company processes that Celonis provides and how easy it is to get it from their systems. And most importantly, how easy it is to see how processes work in real time and how easy it is to detect inefficiencies and bottlenecks, which in many cases the client himself did not know.
  • It is very gratifying when you demonstrate Celonis capabilities to clients and they easily discover the problems that their processes have that they did not know about.
  • I especially like to use the processes that they already have pre-built because they are very fast to implement and obtain results.
  • I consider that it is a mandatory use for any migration of information systems or before any implementation of robotization projects.
  • I hope that soon the platform will allow to be multi-language so that it is easier to use by all the profiles of a company.
  • I would like the parameterization to be easier when the systems are legacy.
It adapts perfectly when the information is obtained from well-known and widespread systems such as SAP, Salesforce, Oracle, Jira, OpenText ... and in processes that are repeated many times or are of a large volume. It costs you much more when they are proprietary systems or custom-made systems by the customer.
Read Ismael Fernández Sánchez's full review
June 22, 2021
Rosa Megía | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As an expert consulting company in process improvement and digitalization, Celonis allows us to get a complete x-ray of our customer processes, providing total transparency about how they are running. As opposed to other methods, Celonis helps to identify not only execution gaps but also their main root causes. Celonis Machine Learning engine, together with our business knowledge and consulting expertise, allow us to obtain insights and define key corrective actions for optimization and continuous improvement.
  • Provides an objective E2E view of the real behavior of the processes (highly valued by our customers).
  • 360º global view by combining Process Mining and Task Mining (Desktop Process Mining).
  • Process simulation to see the potential impact of proposed changes.
  • Ability to integrate with multiple systems.
  • Continuous and real-time monitoring.
  • Training period.
Celonis is designed for processes in which activities are recorded (in 1 or more systems) and have a sufficient volume to be able to extrapolate conclusions.
Read Rosa Megía's full review
June 29, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Celonis is used as an accelerator in projects since it reduces the assessment time by shortening the discovery time of the process. When you have the real process on your screen, time can be used to detect inefficiencies and implementing the mechanisms to remedy them. So Celonis can be used as an accelerator, but also as a powerful tool itself, to improve efficiency and generate better results in e2e processes across the organization.
  • Process discovery: as it gets data from the source system, you can obtain the information better and faster than in traditional consultancy by workshops, assessment, where subjectivity is a fact.
  • Process improvement: by defining KPIs for your process, testing the effectiveness of the changes made to the process in order to obtain better results.
  • Automation options: Celonis allows you to define the automation level you want in your process, which can be fully automated when Celonis acts on the system to avoid inefficiency, or medium automated when Celonis advises the user on how to avoid the inefficiency, but it is the user the one who acts on the system.
  • Training: Celonis academy has lots of content, but perhaps the contents of each training path should be reviewed.
  • Connectors request: Celonis has a wide range of connectors, but it could be great if there was a form for new connector requests, as this is one of the most complicated aspects of the project.
  • The hardest thing to explain to users is how everyone will be able to visualize the different screens, dashboards... not only at the management level but also at more operational levels.
Celonis is suitable for all scenarios where digital footprints are available, but it is especially useful in those processes that use different systems since they are not treated as separate processes but as a single e2e process.
It is not appropriate for processes in which there is a large number of extra-system tasks.
Read this authenticated review
November 26, 2018
Viktor Mulac | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We were helping to analyze business processes to customer processes and administration processes. The client organization we use Celonis for was interested in analyzing processes running across the whole organization. Celonis is planned to be used in many corporate processes - it would not make a sense to analyze only one or two particular processes. The client just migrated to SAP HANA, so the seamless functioning of new processes is of a primary key concern.
  • Provide big picture information and drill down to details, such as actors, cases, documents
  • Combine process discovery data with other business, e.g. controlling data
  • Great user interface
  • Unlike other products such as Minit or Disco, this tool is great at being able to directly enrich the findings with cost or revenue data
  • Easy to build and calculate critical process KPIs and demonstrate the findings to management (decision makers)
  • It works with SAP HANA. Unfortunately, we did not succeed with connecting it to the older SAP versions
  • Working with data models is not easy. The data model has to be 100% correct, otherwise the results bring confusion (either visible or not visible) or the model does not provide any data
  • Support for all standard SAP modules
Perfect for accelerating analytical tools. I can not come up with a better alternative now. That is why I give it 10/10 points. It allows you to:
  • Understand what the processes look like in your company (if it runs SAP HANA)
  • Analyze global processes as well as details
  • Build and maintain process KPIs
  • Focus on specific, non-standardized processes
  • Focus on performance of branches, teams, external partnerts (if they use SAP HANA)
Read Viktor Mulac's full review
June 11, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As a process-oriented organization, we use Celonis on an everyday basis. Departments that take advantage of Celonis include HR, Sales, and Operations. Celonis helps these organizations decrease process costs and time and paint a picture of how fluid the organization is running. It is also used for identifying new enablement opportunities for current/new employees.
  • Easy to set up
  • Speed to insight is very quick
  • Easy to use
  • May shed a negative light on employees for deviating from the desired processes.
Celonis is well suited for organizations who are undergoing transformation initiatives that tie to the following areas:
  • RPA/Automation
  • ERP Migrations
  • Process Documentation
  • Shared Services
  • Process Transformation
Read this authenticated review

Celonis Scorecard Summary

What is Celonis?

Celonis is a provider of Execution Management Systems (EMS) that lifts barriers to execution capacity to maximize business performance. Powered by its process mining core, the Celonis EMS helps companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automation.

Celonis Features

Has featureProcess Analytics
Has featureAction Engine
Has featureTransformation Center
Has featureMachine Learning
Has featureBusiness Views
Has featureProcess Repository
Has featureExecution Apps: Accounts Receivable, Accounts Payable, Opportunity Mngmt, Order Mngmt, Procurement, etc.
Has featureCelonis Studio
Has featureTask Mining

Celonis Screenshots

Celonis Videos (3)

Celonis Downloadables

Celonis Integrations

80+ pre-built process connectors out of the box

Celonis Competitors

Celonis Pricing

  • Does not have featureFree Trial Available?No
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Snap is Celonis' free-to-use, 100% cloud-based process mining solution, with over 3500 registrants and users. It includes most major features of Celonis, including all functionality found in common process mining tools. It also includes pre-built connectors to ServiceNow and pre-built content to get users started quickly on their process mining journey.

Celonis Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Celonis Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No
Supported Countries:Global
Supported Languages: English, German, Spanish, Portuguese, Japanese, and Russian.

Frequently Asked Questions

What is Celonis?

Celonis is a provider of Execution Management Systems (EMS) that lifts barriers to execution capacity to maximize business performance.

Who uses Celonis?

The most common users of Celonis are from Enterprises and the Information Technology & Services industry.