#1 most frequent
United States of America
34.5%410 installations of 1,190
What is Celonis?
Celonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify and capture value.
Categories & Use Cases
Videos
Top Performing Features
Process Discovery
The tool automatically analyzes the data and identifies the underlying process flow and execution paths.
Category average: 8.8
Process Mining Algorithms
Utilizes process mining algorithms to uncover hidden patterns, deviations, or anomalies within the process flow.
Category average: 8.8
Data Connection
Users can connect the process mining tool with various data sources, such as databases or event log files, to extract relevant process data
Category average: 8.7
Areas for Improvement
Process Compliance and Audit
Helps users ensure compliance with regulations, policies, or predefined process guidelines by highlighting deviations or non-compliant events within the process flow.
Category average: 7.9
What-if Analysis
Enables users to simulate alternative scenarios or hypothetical changes in the process flow to evaluate potential impacts and assess the effectiveness of proposed changes.
Category average: 7.6
Root Cause Investigation
Allows users to drill down into specific process instances or events to identify root causes of process inefficiencies or errors.
Category average: 7.4
Who Buys & Uses Celonis
#1 most frequent
Manufacturing
28.7%344 installations of 1,197
“Our partners in the Celonis Copenhagen office have been very proactive about recommending relevant trainings (online and in-person) to our small, but growing, Process Intelligence team.”
#2 most frequent
Professional, Scientific, and Technical Services
18.0%215 installations of 1,197
#3 most frequent
Finance and Insurance
10.5%126 installations of 1,197
#2 most frequent
Germany
19.9%237 installations of 1,190
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
5.5%66 installations of 1,190
Pros
- Robust process analysis and visualization capabilities
- Ability to integrate data from multiple systems for holistic views
- Real-time monitoring and analysis for immediate feedback
Cons
- Limitations in visualization and user interface capabilities
- High licensing costs
- Significant effort required for data modeling and setup
How [...] turns Process Insights into measurable value with Celonis
Use Cases and Deployment Scope
At [...], we are on a mission to cut cycle times on our clinical research projects, enabling us to move from lab to first human dose (FHD) and from FHD to regulatory approval at unprecented speed - all in order to let us reach patients faster, and support with their long-term health needs.
In order to accelerate, we are working closely with Celonis to create digital twins of our R&D processes. This is already allowing us to see process variations and whitespace, and giving us an evidence-based foundation for process improvement initiatives, and investment in new digital tooling.
In short: Celonis allows us to move from "we think this is how the process works" to "here's how it actually looks, where it deviates from the written process, what it costs, and what to fix first".
In order to accelerate, we are working closely with Celonis to create digital twins of our R&D processes. This is already allowing us to see process variations and whitespace, and giving us an evidence-based foundation for process improvement initiatives, and investment in new digital tooling.
In short: Celonis allows us to move from "we think this is how the process works" to "here's how it actually looks, where it deviates from the written process, what it costs, and what to fix first".
Pros
- Process Intelligence
- Automation
- Root Cause Analysis
Cons
- As Celonis engages with more customers in heavily regulated industries, it would be great to see some additional effort given to the model for Lifecycle Management of products which impact on regulated processes. At times, the platform's capabilities are evolving faster than we can validate them to our regulated processes, which limits how we are allowed to use Celonis. A more mature LCM model with differentiated environments would allow customers in non-regulated industries to operate on the "bleeding edge", while still allowing customers in regulated environments to operate against a roadmap with a more predictable cadence (i.e. major/minor releases).
Return on Investment
- Enabling us to get patients enrolled on clinical trials earlier by supporting faster activation of clinical sites.
- Enabling us to speed-up the creation of audit-ready documentation, by replacing cumbersome, Excel-based decision making with AI-driven insights informed on current trial design and historical trends.
- Supports an evaluation of process health across the R&D value chain, enabling us to identify further automation/process improvement initiatives.
Celonis [...]
Use Cases and Deployment Scope
We use Celonis within our warehouse distribution center to gain deeper insights into the logistics processes. Our analysis focused on the fill rate of bins and the number of bins sent to end control. Based on these insights, we were able to increase the average fill rate of the bins and significantly reduce unnecessary end controls, leading to more efficient warehouse operations.
In addition, we are now analyzing the logistics processes within our pharmacies using Celonis. This provides insights into which parcels remain in lockers for too long and when they are removed again. The analysis also gives visibility into the transport process, allowing us to identify customers who are frequently not at home and delivery routes that are incorrectly classified as urgent deliveries. These insights help us further improve delivery efficiency and reduce unnecessary urgency in transport planning.
In addition, we are now analyzing the logistics processes within our pharmacies using Celonis. This provides insights into which parcels remain in lockers for too long and when they are removed again. The analysis also gives visibility into the transport process, allowing us to identify customers who are frequently not at home and delivery routes that are incorrectly classified as urgent deliveries. These insights help us further improve delivery efficiency and reduce unnecessary urgency in transport planning.
Pros
- End-to-end data integration across systems
- Impact on both back-end and front-end operations
- Clear insight into process performance and inefficiencies
Cons
- Clearer identification of process bottlenecks within end‑to‑end processes
- Better guidance on how catalogs work and how objects should be defined
- More concrete and practical formula examples on the website instead of generic ones
Return on Investment
- The duplicate invoice checker is used on a daily basis to identify and prevent double invoice postings
- Within the warehouse process, we achieved savings of €500K by increasing bin fill rates and reducing unnecessary final inspections
- For the pharmacy logistics process, we are currently working on value framing, while already gaining insights into significant rework caused by customers not picking up parcels or not being at home during delivery attempts.
Alternatives Considered
Microsoft Power BI
Other Software Used
Microsoft Power BI, Automation Anywhere
Step up your process improvement initiatives.
Use Cases and Deployment Scope
Scope of our use cases: order management, inventory management, production planning, accounts payable. We use Celonis to monitor process maturity and drive process improvements.
Pros
- Allow drill down from high level KPI to detailed events.
- highly customizable (back end and front end).
Cons
- OCPM is a great feature, but it is now much harder to find which table/field is used where (feature request: 00369742).
- As an Admin, I want to monitor our compliance with our licensing contract (feature request 00367225).
- As an Admin, I want to be able to check which Group/user has access to which features (feature request 00422337).
- As an Admin, I need to monitor the PQL performance impacting the front end and data jobs (feature request 00424700).
- As an Admin, I want to grant permission to manage "data permissions" of a data model without granting permissions to edit jobs/data model (feature request 00307565).
Return on Investment
- Risk on incorrect use of incoterm dropped by 400%.
- 500k€ working capital gain by improving production planning master data in one workshop.
- Improvement of safety stock accuracy.
Alternatives Considered
SAP Signavio Process Transformation Suite
Celonis's implementation as great
Use Cases and Deployment Scope
Our organization has several streams for the Celonis implementation, from the procure-to-pay process to the HR process. As an internal audit department, we use Celonis for audit purposes, particularly for the verification of double payments and the maverick buying for the AFC Process. Business problems are managing the big data stored in our application systems more efficiently. In 2025 we have implemented the automatic audit activities on Supply Chain process of our company
Pros
- mapping of processes starting from data
- automatically extracts some Key Control Indicators
- automatic data analysis
Cons
- expanding their activities to offer a complete suite of services
- graphic
Return on Investment
- double payments found in a short period of analysis 250K€
- 0,7 FTE reduction
Other Software Used
Microsoft Power BI, Microsoft 365 Copilot
Usability
Celonis from a Consultant POV
Use Cases and Deployment Scope
We are a Celonis partner within our consultancy firm. We use Celonis on a daily basis, managing projects ranging from data integration to dashboard creation and problem analysis. The main processes I analyse are Procurement and Accounts Payable. The aim is to identify process bottlenecks or anomalous events so that we can address them through corrective actions or automation, or to keep track of and monitor a process’s KPIs.Translated with DeepL.com (free version)
Pros
- process visualisation
- link between different sources
- real-time data visualisation
Cons
- Action Flow
- Data Model Run Time
- Potentiality in Graph in Studio
Return on Investment
- reduction in the percentage of invoices held up in SAP
Alternatives Considered
SAP Signavio Process Transformation Suite
