Celonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify…
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Celonis provides organizations across industries with real-time process observability – capturing every movement of every in-flight process end-to-end across the enterprise, going beyond just static transparency into what’s happening in its processes. The intelligence Celonis provides is used to orchestrate processes: providing decision support for the right actions, triggering individual workflows or process steps based on intelligent process insights, and feeding into other technologies in place to make them more effective.
The Celonis Process Intelligence Platform takes data from an organization's systems - from an ERP and CRM to Excel – and uses process mining technology to turn that data into a living, system-agnostic digital twin of its end-to-end processes. It then makes sense of that data by using specialized process improvement knowledge, built up from thousands of implementations over the last decade, and AI algorithms to uncover where value is hiding in these processes. Then, Celonis offers tools to enable it to be captured — by empowering the organization's employees with insights, and by helping users to deploy technologies like AI and automation to improve these processes.
Celonis is headquartered in Munich, Germany, and New York City, USA with more than 20 offices worldwide.
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English, German, Spanish, Portuguese, Japanese, and Russian. |
Training Effectiveness: Users have commended the training resources available on the Academy for their effectiveness in guiding them through the implementation process with clarity and precision. The support provided has been instrumental in promptly addressing user queries and challenges, ensuring a smooth transition to using the tool.
Data Visualization Utility: The data visualization feature has received high praise for its intuitive interface that allows users to easily navigate and analyze complex data sets. By offering automation possibilities, users can streamline tasks efficiently, saving time and enhancing overall productivity.
Support Value: Customers have expressed deep appreciation for the substantial value derived from the robust support services offered. From optimizing tool utilization to providing valuable insights into best practices, the support team has played a crucial role in helping users achieve significant business improvements and operational efficiencies.
Difficulty in Data Exploration and Connectivity: Users have encountered challenges when exploring data and connecting to on-premise applications, impacting their workflow efficiency. Some users have mentioned that the lack of seamless integration with existing systems has hindered their ability to leverage the full potential of the software.
Insufficient Features Offering: Some users have expressed dissatisfaction with the lack of features, including limited components for views and inadequate user role customization options. This limitation has restricted users from tailoring the platform to meet specific business needs effectively.
Challenging Implementation Process: Several reviewers found the software implementation process daunting, particularly due to the complexity that often requires technical support. Users highlighted instances where they faced hurdles while setting up the software, leading to delays in leveraging its functionalities efficiently.
