TrustRadius Insights for Celonis are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Training Effectiveness: Users have commended the training resources available on the Academy for their effectiveness in guiding them through the implementation process with clarity and precision. The support provided has been instrumental in promptly addressing user queries and challenges, ensuring a smooth transition to using the tool.
Data Visualization Utility: The data visualization feature has received high praise for its intuitive interface that allows users to easily navigate and analyze complex data sets. By offering automation possibilities, users can streamline tasks efficiently, saving time and enhancing overall productivity.
Support Value: Customers have expressed deep appreciation for the substantial value derived from the robust support services offered. From optimizing tool utilization to providing valuable insights into best practices, the support team has played a crucial role in helping users achieve significant business improvements and operational efficiencies.
We are using Celonis for a variety of processes in our organization, to gain insights and improve efficiency
Pros
Real time KPI reporting
Process Analysis
Automated Notifications
Cons
Log reporting on Celonis internally (pipeline monitoring, notification monitoring)
Automation to certain third party applications
Automated documentation of data pool (extraction, scripts, parameters) and dashboards (views, knowledge models etc.)
Likelihood to Recommend
Well suited for process analysis; deep dive into what you are doing. Less suited for heavy automation use cases; in our experience other tools are more suited for this.
VU
Verified User
Employee in Information Technology (10,001+ employees)
In our organization, we utilize Celonis to enhance process excellence and drive automation across various functions, enabling us to analyze and visualize business processes and identify inefficiencies and areas for improvement. With various implementations in areas like ITSM, HR, Procurement, Commercial Operation, Asset Management, Celonis could support reducing workload by automating repetitive tasks, braking down data silos by integrating data from different sources into one platform and providing a clear visualization of the process flow.
Pros
Mapping out entire process flow.
Real-time monitoring and analysis.
Integrates data from multiple sources into a single platform, breaking down data silos and providing a holistic view of business processes.
Forecast and prevention.
Cons
Enhancing the AI and machine learning algorithms to provide more accurate forecast.
More guided tutorials for new users, and how to use dashboards.
Offering more webinars from Celonis experts within Uniper.
Likelihood to Recommend
I believe that Celonis is a great tool to use in Uniper, as it can integrate data from different sources into a single platform, making interfaces more accurate and facilitating the monitoring of data flow from one source system to another.
Celonis is used in all major processes in my organization to get transparency and to analyse and optimize the process. Celonis is also used in achieving process standardization, Proactive alerts, deviation flagging, Business Executive dashboarding and is now an integral part of our organization. We are specifically focusing on cross functional points of the process, which are usually the bottlenecks. We are also now focussing on mapping these end-to-end processes to achieve further improvements.
Pros
Helps to obtain a clear understanding of the process execution by bringing utmost transparency in the process
Provides functionalities to act proactively to avoid delays and further causes of process deviations and bottlenecks
Aids to standardize end-to-end processes.
Functionality to connect to multiple systems in the IT Architecture and hence achieve efficient and fluid process executions.
Cons
Documentation of the features in Celonis needs to updated regularly
Customizable low-code setup for standard Organizational processes
Better support for End-to-End process documentation
Likelihood to Recommend
Celonis caters different needs of different business involved in the process. It is extremely useful for Process Analysts to delve into the process for identifying root cause of Pain points. It supports to get an overview of key metrics for Management. It helps to standardize and redesign processes. Identify dependencies of a single entity and aids to understand the impact of an entirely different vertical onto to the current focus of analysis. The Object Centric visualizations and Process Adherence Manager gives a great digital twin of the processes in the Organization.
VU
Verified User
Employee in Information Technology (5001-10,000 employees)
We use Celonis for our Inventory Management process. Our main problem, which triggered us to look into Inventory Management, was high inventory levels, as many manufacturing companies in the industry face. We identified that planning parameters in our plants are irregularly updated, often based on limited data and experience, which leads to excess stock. We built a Material Insights solution using Celonis, customized it to our process, and focused primarily on identifying materials where we can reduce safety parameters. We then received recommendations from Celonis on safety parameters based on statistical analysis. Ultimately, this contributes to reducing excess stock and increasing free cash flow and warehousing capacity. In addition to this, we also examine orders that can be canceled and released, conduct premium freight analysis to assess supplier behavior, and review claim costs.
Pros
Focus on generating value for the customer through Process Mining.
Being customer centric, listening needs of customers very well and taking quick actions.
Providing out of the box analyses that makes start easy.
Cons
We had to build a custom dashboard for tracking value realization, as the transformation center was minimal in scope. For a very value-focused company, this area can be improved, which would be incredibly beneficial.
The current licensing model sometimes limits the ambitious value goals, as we can't experiment with building analyses in different areas without a long-term license for that process.
Likelihood to Recommend
I think Celonis works really well in business cases that are well-built. Before starting anything, if the business case is set up properly, including business problem, solution proposition, and target value, then it's easier to know what to expect & what to do. Celonis excels at supporting the business in the beginning, providing a thorough understanding of the business case. I don't think building to see what's wrong and doing an exploration work well. In addition, it was to be a good base for improvement opportunities, not just a regular dashboard to see transparency.
We have identified several use cases for our partnership with Celonis. Currently, we are primarily focused on the Procure-to-Pay workspace. We are identifying opportunities to reduce duplicate payments, improve processing speed, and ensure the accuracy of our work.
Pros
Identify opportunities in current processes
Assist with improvement efforts to close gaps or augment performance
User interface to the technology
Cons
Can be expensive in some areas (sustainability) without clear ROI
Likelihood to Recommend
Celonis clearly excels in the financial area. Procure-to-pay. Accounts Receivable. Payment Processing. We see potential for Celonis to help in more complex areas such as our supply chain, warehousing, and distribution spaces. However, it is much more involved and requires a very different approach than the typical process mapping.
We use Celonis as our calculation method for our IFRS 9 annual and monthly calculation. Celonis obtains our overdue balances directly from our account system. It then uses certain logics to perform standard exclusions as per our requirements and then, using code, our calculation logic has been built in to return our amount to be adjusted. It provides us the flexibility to also upload a config file to override certain calculations where we know IFRS 9 requires updates such as insolvencies etc.
Pros
Flexibility at the start of our POC phase.
Great communication throughout build phase.
Quick feedback and error handling.
Cons
Detail documentation throughout the process to aid handover notes.
Likelihood to Recommend
The ability to download the information and then perform basic calculations is a really good use case, but it only scratches the surface. It could be used to perform detailed comparisons during migration between systems, as well as KPI measurements and analysis.
VU
Verified User
Consultant in Finance and Accounting (10,001+ employees)
Celonis is a powerful tool for process mining and execution management. Celonis helps us to visualize and analyze our business processes to identify inefficiencies and areas for improvement. This can lead to significant cost savings and increased operational efficiency. By providing a detailed view of processes, Celonis enables us to automate repetitive tasks, reducing manual effort and minimizing errors.
Pros
Visualize and Analyse Business Processes.
Automate repetitive tasks.
Aids in auditing how processes are executed.
Cons
Simplifying the user interface.
Data Integration and the knowledge model are a little bit hard to understand.
Likelihood to Recommend
Process Mining, Process Optimization, Process Automation, Process Auditing, Compliance Checks, Employee Onboarding, Saving Costs.
Warehouse KPI metric tracking. Highlighting opportunities for process improvements and acting as a global source of truth for distribution center WMS data.
Pros
User friendly UI on new views screen.
Numerous integrations with other companies and marketplace.
Quick data load times
Cons
Process mining UI -> variant explorer is hard to follow -> understanding what the start/end steps are in the variants is not straight forward
Action flows are not as easy to implement as shown and require self learning
When publishing a view, default shouldn't be to publish all views
Likelihood to Recommend
Warehouse distribution or manufacturing environments where there are a clear number of steps within a process start to end.
We have introduced Celonis in our organization more than one year. Until now we have realized four solutions about customer operations. we use this tool to monitor our processes and find any anomalies so as to ensure continuous improvement. Finally, we found it very helpful to be able to set up automatic alerts
Pros
the alert email
the process explorer view
Cons
Is not so user-friendly
Likelihood to Recommend
In my experience, I think celonis is the right tool for processes where multiple systems are involved where all the steps are tracked, while I do not recommend its use for those processes where there are steps that occur outside the system
VU
Verified User
Project Manager in Information Technology (10,001+ employees)
