TrustRadius: an HG Insights company

ChatGPT

Score8.9 out of 10

746 Reviews and Ratings

What is ChatGPT?

OpenAI offers ChatGPT, an advanced general intelligence (AGI) chatbot which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. ChatGPT is a sibling model to InstructGPT, which is trained to follow an instruction in a prompt and provide a detailed response.

Read more details.

Pros

  • Efficient content generation and writing for various formats
  • Effective for summarizing, paraphrasing, and refining text
  • Robust research and information gathering capabilities

Cons

  • Tendency towards hallucination and accuracy issues in outputs
  • Limitations in image generation quality, especially text rendering
  • Challenges in processing uploaded documents, potentially overlooking information

ChatGPT - wonderful LLM helpful for all engineers

Use Cases and Deployment Scope

Our main problem in recent times is late client deliveries. Our developement taking more time when compared to other companies. So our clients are raising complaints. Then we took licenses of ChatGPT our all our engineers. From then the developement is going very fast which makes clients more happy. ChatGPT has outstanding performance which helps us alot in terms of engineering.

Pros

  • Productivity - We are delivering change requests of clients in very less time mainly because of ChatGPT
  • Codex - This wonderful IDE helps us a lot in terms of developement.
  • MCP - This is an outstanding feature from our license where we connect clickup, figma, etc mcps and speed up completion of our work items
  • Open AI SDK - We implemented many agentic workflows in our products using this SDK

Cons

  • Giving more API credits for plus account
  • Sometimes 5H window of codex is taking more number of tokens for simple prompts also.
  • Enabling creation of custom skills, plugin which helps us alot
  • Codex IDE is very heavy which leads to heating issues

Return on Investment

  • Productivity - We saw a good spike of speed in terms of development
  • Cost - The plus account is very suitable for developers which giving good credits.
  • Agentic workflows - We converted all repetetive or painful process into agentic workflows.
  • Client happiness - We achieved this after taking ChatGPT licenses

Usability

Alternatives Considered

Anthropic Claude and Claude Code

Other Software Used

GitHub Copilot, Anthropic Claude, OpenCode

Friend of Mine ChatGPT.

Use Cases and Deployment Scope

I use ChatGPT in my studies and work as a freelancer, so I have many questions to solve, and it helps a lot when I need it; it also helps with my projects and generates images just as I say. I have been using AI for at least 1 year or maybe 2; I don't know the exact time, but when it first came out, I just couldn't believe it. But when I use it, I am just surprised, and ChatGPT becomes a friend of mine.

Pros

  • Assignments
  • Content writing projects.
  • Daily life question.
  • History required.

Cons

  • Generating images options.
  • Grammar error.
  • Missing points.

Return on Investment

  • Time saving.
  • Improves my study ideas and explanations and assignment with great grades.
  • Helps my independent thinking.
  • ideas better but may be it same and copies for other

Usability

Alternatives Considered

Google Gemini

Other Software Used

Google Gemini

ChatGPT the best AI platform

Use Cases and Deployment Scope

I use ChatGPT to write articles and posts for our websites. I also use it to write posts for social media. I sometimes use it to generate images on ChatGPT or sometimes on sites that use the api. Mostly, ChatGPT is used for content creation. However, I also use the api to provide similar features of ChatGPT on my site, KubulaBot.

Pros

  • Image generation
  • Blog post content
  • Provide api to provide ChatGPT features on other sites

Cons

  • A while ago ChatGPT was having problems generating images for free users

Return on Investment

  • It has increased the number of articles I write for my websites and increased the speed of delivering articles

Usability

Alternatives Considered

Perplexity

Other Software Used

Perplexity, WordPress

ChatGPT is an excellent introduction to GenAI great for brainstorming writing and spreadsheet help. Unreliable for calculations and cited research

Use Cases and Deployment Scope

I use ChatGPT constantly as a Consultant and Project Manager in my client and personal business work for preliminary research, writing purposes (such as emails, one pagers, white papers, etc.), I have it outline templates, tables, and programs for me, and my favorite function is using it for setting up Excel and Google sheets formulas and spreadsheets, including Google Scripts.

Pros

  • Creating spreadsheet formulas and set-up instructions (ie. Apps Scripts and Macros)
  • Brainstorming ideas and lists of questions to ask yourself and others (ie. In meetings and interviews, when developing a business plan, etc.)
  • Writing emails

Cons

  • Statistical figures are often wrong and ill-cited. For example, for a presentation, I was trying to cite statistics and comparisons as to how rare one event is versus another, and I got different outputs every time. These answers were not reliable.
  • I can never trust ChatGPT math. Even simple equations are sometimes miscalculated, and when dealing with large numbers, small errors or rounding discrepancies result in wildly inaccurate figures.
  • Unorganized/inaccurate sources. When I ask ChatGPT to cite sources, it doesn’t cleanly quote where it got each point from. And if you read the cited article, the figure/info it provides might differ from ChatGPT’s output.

Return on Investment

  • ChatGPT has had a positive ROI on my personal business objectives and administration budget as it has saved me plenty of time when writing emails.
  • Positive ROI on client work in generating templates, outlines, and starting points and research for my client work. Saves me time and labor, allowing me to take on more clients.
  • Positive ROI on design. Aids in my creativity by helping me name my business and spark ideas. Saved me from buying a logo or brand manager or creative consultant.

Usability

Alternatives Considered

Google Gemini and Microsoft Copilot

Other Software Used

monday.com, ACTIVE Education (ACTIVE Net), SurveyMonkey, PandaDoc, Doodle

My Great Teacher

Use Cases and Deployment Scope

I use ChatGPT for all my question in all ways whether its technical question or any regarding new tech ,new trends and it helps me in many ways like review my code make it more optimized , make my tech knowledge better , solves daily queries that comes to my mind , learn DSA deeply , etc.

Pros

  • It checks that if any application or website supports what i am asking for means it reads official documentation of any website or technology.
  • It can explain me anything in easiest way possible like any language , syntax , etc.
  • Always has correct answers for my any queries.

Cons

  • sometimes it hallucinate and says out of the box answers
  • UI lags when has so much history.
  • Many time it diverts me saying i am right but thats not true always

Return on Investment

  • It has Helped me always for every task
  • I can Say ChatGPT is my TEACHER.

Usability

Alternatives Considered

Google Gemini

Other Software Used

Google Antigravity, Claude Code, Cursor