Cisco Duo Reviews and Ratings

Rating: 9.5 out of 10

Score

9.5 out of 10

Community insights

TrustRadius Insights for Cisco Duo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Improved Performance: Users consistently praise the Cisco Duo app for its significantly faster performance compared to Microsoft Authenticator, leading to enhanced task efficiency and increased productivity levels in their daily workflows. This speed boost streamlines authentication processes and ensures swift access to essential resources.

User-Friendly Experience: Reviewers highlight the intuitive and user-friendly interface of the Cisco Duo app, emphasizing how easy navigation and a seamless authentication process simplify security measures for both employees and administrators alike. The straightforward design contributes to a positive user experience and facilitates quick adoption.

Diverse 2FA Options: Customers appreciate the extensive range of two-factor authentication (2FA) options provided by Cisco Duo, enabling them to customize security measures according to their specific requirements and preferences. With multiple authentication methods available, users can tailor their security setup for optimal protection across various platforms.

Reviews

166 Reviews

Videos

Cisco Duo - MSPs Secret Weapon

Rating: 10 out of 10

Incentivized

January 13, 2026

Use Cases and Deployment Scope

We use Cisco Duo as the primary MFA system internally and also to protect our client's infrastructure. The primary business problem we faced was the need to centrally manage all the various accounts for our clients in a single space. Something Cisco Duo did right from the ground up: a single pane to get it all done with minimal effort. Thank you Duo

Pros

Consolidated access for multiple accounts
Technical Support a breeze
Easy configuration

Cons

Pricing of the upper tier product could be a bit cheaper

Likelihood to Recommend

Cisco Duo is perfect for any environment! From protecting a single resource to protecting all the clients of a large MSP. It can be scaled very quickly and administration is a breeze through a single interface. Initial configuration is kept as simple as possible for a product of this nature and the support documentation is ample.

Dawid Viljoen

Senior Engineer in Information Technology at Frontline MS (1001-5000 employees)

Vetted Review

4 years of experience

View profile

Cisco DUO great product and easy to use

Rating: 10 out of 10

Incentivized

January 13, 2026

Use Cases and Deployment Scope

We use it to login to our computers and also login to some of our business apps, it uses 2FA to securely access our accounts and keep our organization safe from bad actors. Highly recommend the product as it is easy to use and works for alot of products and services.

Pros

Works well
Easy to use
Lots of options to login and verify 2FA

Cons

Maybe update some of the features
Sometimes push notifications dont work
Add another area of use

Likelihood to Recommend

It works well to login to your computer everyday, it helps secure our vpn connections, and also helps us securely login to your systems each and every day. Maybe somethings we login to dont always require duo, but for the most part it really helps our company stay safe and remote into things securely.

Daniel Southwick

IT Technician in Information Technology at Flex-N-Gate (5001-10,000 employees)

Vetted Review

5 years of experience

Essential tool for authentication.

Rating: 9 out of 10

December 3, 2025

Use Cases and Deployment Scope

Cisco Duo is an identity management solution for all sizes of businesses, organisations and institutions. The product ensures real-time activity monitoring and extensive identity management. Introduction of the software in our organisation has enabled us to manage,secure and streamline digital identity. It has also made it easy for us to enforce security policies and ensure compliance with industry set standards. unauthorised acces into our systems is a thing of the past.

Pros

Integration of the software with human resource management systems and efficiency incidents management.
Software cost friendliness and unlimited integration.
Availability of advanced features such as single sign on and instant password reset
The software has a risk based authentication system and extensive identity and access management tools.

Cons

Dependency of the software in internet connection.
Delay in customer care services. They consume alot of time before responding to queries.

Likelihood to Recommend

<div>Flawless integration of the software with other systems.</div><div>The product is simple and straightforward tool when it comes to implementation.</div><div>Pricing of the software is flexible and affordable.</div><div>It is an easy to use authentication management software.</div><div>Mobile application of the software is the same as web and windows version.</div>

David Milbo

Directeur - Programmateur in Information Technology at TNT - Terrain Neutre Thtre (51-200 employees)

Vetted Review

5 years of experience

Cisco Duo the only authenticator

Rating: 9 out of 10

Incentivized

October 29, 2025

Use Cases and Deployment Scope

Cisco Duo is a component of a modern Zero Trust security framework, we use it internally instead of Microsoft authenticator as we have a complete Cisco Ecosystem. Cisco Duo grant to our users and company an additional level of security while accessing internal application avoiding data breaches from attackers that discover users password

Pros

Easy to configure
User friendly
Compatible with many applications

Cons

Cisco Duo push notifications not working sometimes
Offline mode is limited
Make it more easy to transfer in new devices

Likelihood to Recommend

Cisco Duo is well suited to Manage Remote access(VPN), hybrid environment and for companies that care about the user experience as is really easy to use. Cisco Duo also fit perfectly in the cisco ecosystem and is easy applicable in third parties scenarios. I dont recommend it for small sizes companies

Verified User

Engineer in Engineering (11-50 employees)

Vetted Review

5 years of experience

Cisco Duo MFA Product Review

Rating: 9 out of 10

Incentivized

October 14, 2025

Use Cases and Deployment Scope

Cisco Duo is used when our users log into their Desktops, it prompts them for a Cisco Duo key, which in our case is sent via their cell phones. Also, we use Cisco Duo to secure our Student Management system and our Staff / HR systems. We are planning to roll out application control requiring Cisco Duo as well. It is a very powerful tool, which we have had to carefully deploy so we do not block out entire groups, or make it very tedious logging into applications.

Pros

It works very well with workstation authentication.
It works very well with VPN client authentication.
It is very stable for applications, such as HR department access
It is a very stable tool for wireless network access.

Cons

Our biggest issue is if someone forgets their cell phone, they need to either contact us to be put in bypass (which allows them access for a short time) or they can generate keys to be used if they lose their phone or have no wifi.
If a client is in an area where their is no access to Wi-Fi, often they need to go to a location to get Wi-Fi to complete the login procedure.

Likelihood to Recommend

It is a very compete and solid solution Once it is in place, and you have configured the different settings and policies it is consistent and works well. It does take some time to work the kinks out. We had a Cisco support provider assist us while we stepped through the process of getting it set up.

Verified User

Manager in Information Technology (501-1000 employees)

Vetted Review

4 years of experience

How Cisco Duo can help secure your end user access

Rating: 9 out of 10

Incentivized

October 13, 2025

Use Cases and Deployment Scope

A few years ago our cyber insurance company started requiring us to use two factor authentication. We needed something we could roll out quickly, but also had a wide range of capabilities. We looked at different vendors and decided on Cisco Duo. It satisfied our need for interoperability with custom applications, additional support for servers and easy to use app for end users.

Pros

Easy end user setup
Well laid out administration console
Support documentation
Single Sign-on integration

Cons

I'd like to see better integration for Apache Tomcat. We have a case management system that runs on Apache Tomcat, but are not able to integrate it with Cisco Duo for 2FA.
It would be nice to have an auto delete feature after a user's account has been disabled.
We are a non-profit so lower pricing would help us a lot.

Likelihood to Recommend

I would say if your company has diverse needs like custom apps integration or you require single sign-on then Cisco Duo is a good fit. Also, if you need to roll out 2FA quickly then Cisco Duo is a good solution. If on the other hand you have a tight budget and do not need the added features then Cisco Duo might be overkill.

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

3 years of experience

Instant Brand Awareness for End users.

Rating: 8 out of 10

Incentivized

October 6, 2025

Use Cases and Deployment Scope

Cisco Duo is a great MFA tool and integrates well with other enterprise level software. This is a known vendor that has obtained an industry standard MFA tool. This works as expected and one of the industries leading software MFA solutions!

Pros

Multi Factor Authentication.
QR Code Reading For Pairing.
Zero Trust Principles.

Cons

Overall Clean Brand Standards.
Better help Articles for End Users.
Better onboarding articles and documentation.

Likelihood to Recommend

Most businesses seem to be able to get value out of using this software. 2025 is the year for cybersecurity, and having a vetting MFA tool is a necessity. This is from a vetted vendor and integrates well with major platforms.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

7 years of experience

Cisco Duo is the Perfect MFA Application for your Company.

Rating: 10 out of 10

Incentivized

October 6, 2025

Use Cases and Deployment Scope

We use Duo as MFA for domain login and for VPN login.

Pros

It can be easily configured for application usage.
Up time is very good.
Easy to use for users.

Cons

Sometimes we receive client lock-outs and are not sure what causes them.
If someone is on wifi with a low signal and connected to a VPN, it will keep sending a Duo push at every reconnect. Not Duo's fault, though.

Likelihood to Recommend

We have been able to customize the Duo application, whether it is installed on a server or a workstation, and have the UI tailored to the environment.

Verified User

Professional in Information Technology (51-200 employees)

Vetted Review

3 years of experience

Trustworthy and secure MFA solution

Rating: 10 out of 10

Incentivized

October 4, 2025

Use Cases and Deployment Scope

We use Cisco Duo as a MFA to secure user identities and access to applications. It offers you powerful layer of protection against unauthorized access by offering multiple forms of verification before granting access to sensitive data and applications. It helps your organization to confidently manage remote access and maintain secure environment for users.

Pros

By offering multiple forms of authentication like push notification, Duo mobile passcode, phone call, biometric it significantly reduces the risk of unauthorized access.
It comes with user friendly interface which simplifies authentication process.
It offers SSO solution that provides users a seamless and unified login experience across all applications.

Cons

It can be expensive solution, for smaller businesses or organizations with lower budget
Complex integration process

Likelihood to Recommend

It is well suited for all types of businesses looking for reliable and secure MFA solution. It will provide them powerful layer of protection against unauthorized access and help them to maintain secure environment for their users. It will protect their users from credential theft, and data breaches. It will also help them to comply with various security regulations and industry standards.

Sushant Vardam

Assistant manager IT in Information Technology at Origin Logistics pvt Ltd (51-200 employees)

Vetted Review

4 years of experience

Simple Secure and Reliable 2FA service

Rating: 9 out of 10

Incentivized

September 26, 2025

Use Cases and Deployment Scope

We use Cisco Duo as a 2nd factor authentication software to allow secure authentications for users accessing remote applications. In order to provide remote access, we required a secure method of allowing users to authenticate with a 2nd factor, Cisco Duo integrates seamlessly and security with Active Directory to allow directory sync into Cisco Duo.

Pros

Ease of User administration
Great documentation that is easy to read
Readily accessible support
Secure integration with Active Directory
Polished User and Admin Interface

Cons

this solution works great for our needs, very minor adjustments needed
Add a column for user created date. Often times we need to purge users who have never authenticated, currently we need to open each DUO user to determine date created, it would be nice to have that column listed when view all accounts. IE user that was just created would not need to be purged vs user that is 6 months old and has never logged on
provide clear instructions on how to backup and migrate tokens from one iOS device to another

Likelihood to Recommend

Cisco is a trusted brand we feel comfortable with. Their documentation is easy to read, there are useful webinars and training events offered to assist with configuring applications and enabling new features. Cisco Duo offers free assisted health checks to improve environment stability and security. The service is very stable, if there are any issues - communication is always generated and distributed in a timely fashion with follow-up communications until case closure.

Verified User

Technician in Information Technology (501-1000 employees)

Vetted Review

5 years of experience

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