Cisco Meraki SM Reviews and Ratings

Name: Cisco Meraki SM
Rating: 9.8 (55 reviews)
Author: Cisco

Rating: 9.8 out of 10

Score

9.8 out of 10

Product Page

Community insights

TrustRadius Insights for Cisco Meraki SM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Set-Up Process: Users have found the initial set-up process to be straightforward, thanks to the easy-to-follow directions provided. This has saved time and reduced complexity during implementation, allowing users to quickly get their devices up and running with minimal hassle.

Customizable Security Policies: Customers appreciate the ability to tailor security policies based on specific user parameters, enhancing management capabilities. This flexibility allows for a more personalized approach to device security, ensuring that each device is protected according to its unique requirements.

Seamless Apple Integration: Reviewers have praised the seamless integration with Apple's Device Enrollment Program, streamlining processes and making them more efficient. The smooth connection with Apple devices has improved overall workflow efficiency for users, enabling them to manage their devices seamlessly within their existing Apple ecosystem.

Reviews

16 Reviews

Versatile and powerful paired with great usability - Cisco Meraki MS

Rating: 10 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

We utilize Cisco Meraki SM Switches as Core Layer switches as well as Access Layer switches. The Power over Ethernet capacities paired with high switching power and versatile connectivity options make the product family a great choice as the backbone of our client access. Paired with a great Management plane in the cloud with an easy to understand User interface is the Cisco Meraki SM a great solution. The well documented API helped us a lot to implement the switches in a fast manner.

Pros

Versatile Product choices
Great PoE Budgets
Powerful Software solution

Cons

API Features could still be improved
License model might be a bit complicated
Ruggedized switches need more models

Likelihood to Recommend

Cisco Meraki SM Switches are a well chosen product for each scenario. They are perfect for franchises with locations that have no technical experts on site, simply send a cable plan with it, boot it up, connect it to the internet and boom - config and software is getting pushed to the devices. The powerful hardware makes them perfect for campus networks, too.

Verified User

Consultant in Professional Services (11-50 employees)

Vetted Review

8 years of experience

Centralized Administration

Rating: 10 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

Manage mobile devices and tablets for use in information in different courses

Administrar dispositivos móviles y tabletas para su uso en información en diferentes cursos

Pros

simple administration
stability

Cons

costs

Likelihood to Recommend

Manage and control large amounts of mobile equipment

Gestione y controle grandes cantidades de equipos móviles

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

1 year of experience

Cisco Meraki SM / MDM

Rating: 9 out of 10

Incentivized

September 23, 2024

Use Cases and Deployment Scope

We use Cisco Meraki SM in over 200+ schools in Cambridgeshire and beyond, all easily accessible within a single simple to use dashboard.

Pros

"Single pane of glass" Dashboard
Device security (lockdown, remote wipe)
Device tracking

Cons

MDM certificate expiry can cause us issues - but I believe this is an Apply mandate
No copying of management templates between tenancies, to has to be setup manually each time

Likelihood to Recommend

We've used / trailed several other MDM platforms (JAMF, LightSpeed, InTune) and none are as simply to use as the Cisco Meraki SM!

There used to be a great free tier for up to 100 devices - but Meraki retired it this year (for any new devices) so that has caused additional costs but otherwise is still our product of choice!

Verified User

Professional in Information Technology (5001-10,000 employees)

Vetted Review

10 years of experience

Its an awesome tool!

Rating: 10 out of 10

Incentivized

March 1, 2024

Use Cases and Deployment Scope

We are using Cisco Meraki SM to manage our corporate laptops and control the policies where users need to adhere with internal policies. Cisco Meraki SM also utilizes to maintain allowed software at the mobile level in corporate mobiles by users. We need seamless policy control without compromising administrative overhead and security processes.

Pros

Policy management
Remote control
Mobile provisioning

Cons

Encryption settings and compatibility
Granular posture checking
Quick settings

Likelihood to Recommend

Cisco Meraki SM is well suited for all kinds of mobile device management solutions. To maintain a large group of devices, Cisco Meraki SM can quickly adjust to any of use case. Especially it's very user-friendly and understandable to an administrator. And policy creation is easy and quick to implement.

Verified User

Consultant in Information Technology (51-200 employees)

Vetted Review

Reseller

4 years of experience

Cisco Meraki SM will make manage iPads manageable

Rating: 10 out of 10

Incentivized

November 28, 2023

Use Cases and Deployment Scope

My school district manages mobile computing devices with Cisco Meraki SM. It is primarily used to manage 200+ classroom iPads. Educators love having iPads, even though they are not designed to be shared. This is where Meraki makes my job so much easier. It interfaces with Apple's DEP to allow the devices to easily be put under management. I can manage the apps and track the location of all my devices and even have the ability to lock them remotely when they are lost or stolen.

Pros

Set-up is straight forward. Easy to follow directions.
Customizable security policies that allow management by user specific parameters.
Seamless integration with Apple's Device Enrollment Program.

Cons

Location tracking in real time needs to be implemented.

Likelihood to Recommend

It is very helpful if you need to restrict the apps a student or employee can have on their device. I had teachers using Netflix on the iPads before I brought them under management. Restricting them will make you unpopular with some of your employees, however, I advise them the device is being provided for business use and, therefore we have the right and responsibility to manage it.

Jeffery Albertson

System Administrator in Information Technology at Warren County R-III School District (201-500 employees)

Vetted Review

5 years of experience

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Use Meraki SM Everyday and Would be Lost Without it!

Rating: 9 out of 10

Incentivized

May 4, 2023

Use Cases and Deployment Scope

We use Meraki SM with our mobile devices and tablets to help manage and track the devices. Our main use is for managing settings and apps for a better end user experience. Also, if a phone becomes lost or is stolen we are able to lock down to avoid the loss of company and personal data, or to track the device down if need be.

Pros

App Management
Push settings remotely
Enrollment
Remote lock or wipe of device
email profile push
push paid apps - Mostly Apple via VPP

Cons

Android sometimes has small bugs but normally easy to work around or fix
Android and Meraki SM sometimes fight each other and in doing so can break settings

Likelihood to Recommend

We use SM everyday and and would hinder my job if we did not have SM implemented.

That right there is enough to pay for itself time and again. Not only ease of management but we are able to assist end users efficiently and with ease, with the use of SM.

Verified User

Employee in Information Technology (501-1000 employees)

Vetted Review

6 years of experience

Cisco Meraki SM was a fantastic addition to our Meraki stack. Outstanding product!

Rating: 9 out of 10

Incentivized

July 20, 2021

Use Cases and Deployment Scope

We use Cisco Meraki SM to manage mobile devices across the organization for all the businesses that make up the restaurant group. Practically every department is using it at some level. Cisco Meraki SM has solved many problems for us including, asset management, access policies, software updates, deployments, and more. It is very flexible and robust and we use it for both Apple, Android, and Windows devices.

Pros

We can create templates for our mobile devices that make new hardware deployments a breeze.
Pushing out new with Apple Business Manager is easy and efficient.
We get tons of real-time information on our devices and useful historical information and logs.
Kiosk and Single App mode is great for single purpose tablets.

Cons

Sometimes there can be delays in pushing out a new configuration and the device reacting.
A "remote in" feature for iPads would be great.
SM per device license costs can add up, I would like se a flat rate or bulk rate.

Likelihood to Recommend

If you have an enterprise environment with a lot of iPads, Cisco Meraki SM is a great value for money solution with a ton of features and great support from the Meraki team.

Philip Dixon

Director Of Information Technology in Information Technology at Alicart Restaurant Group (201-500 employees)

Vetted Review

5 years of experience

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Meraki SME - easy MDM solution

Rating: 9 out of 10

Incentivized

May 4, 2021

Use Cases and Deployment Scope

All of our iPhone and iPad devices across all of our teams and locations have Meraki SME Mobile device management installed to monitor and safely protect the company’s provided devices. We also use it to share docs with backpack but mostly to control data usage and make sure business apps are installed and configured properly.

Pros

Monitor data usage.
Share files with backpack.
Allow to wipe stolen and lost devices.

Cons

Personalizes dashboards for teams.
Perpetual licensing.
More custom reporting.

Likelihood to Recommend

For a company that provides devices to their employees to monitor data Usage and implement policies for business applications like Webex or Jabber. And also locate technician staff on the road servicing our clients. It is also useful for whitelisting apps and provide access to documents and tools for all users.

Verified User

Account Manager in Sales (11-50 employees)

Vetted Review

Reseller

2 years of experience

Great solution for simple management of iPads

Rating: 10 out of 10

Incentivized

May 4, 2021

Use Cases and Deployment Scope

We use Meraki SM to manage our fleet of iPads. We have just over 100 iPads within the primary school. We use Meraki SM to manage the apps and permissions on each iPad as well as to track the iPads if any go missing. I am the main user, however, we also have another IT technician who has access. Meraki SM saves us so much time as I am able to remotely install apps, update OS and change home screen layouts all without even seeing the devices. Previously, I had to collect all devices and plug them into a cart and use a laptop to make these changes.

Pros

App management
Permission management
Device tracking

Cons

Compatibility with older devices.
Better device location tracking.
Ability to show Wifi name on dashboard.

Likelihood to Recommend

The free tier of Meraki SM was excellent and we used it for a few years. We now use the paid version. Meraki SM is excellent for schools that need to manage large amounts of iPads without needing to maintain physical contact with them. We are a small primary school on a single site however Meraki SM is able to handle larger sites. Devices are able to be configured so that the permissions are automatically set depending on the current user, or the current location. This allows for excellent customization. In my experience, Meraki SM works best when used with iPads. It does have some features for managing other devices but I have not used it for this.

Verified User

Professional (11-50 employees)

Vetted Review

7 years of experience

Meraki is a Great Tool for Device Management Too

Rating: 8 out of 10

Incentivized

April 30, 2021

Use Cases and Deployment Scope

[Cisco Meraki SM] was used to manage iOS, Android and Windows devices across the whole company. It allowed to affordably remotely manage devices across many states and push policy updates to devices. This solution allowed us to remotely install apps and send updates to mobile devices as well. This solution made it easy to enforce our security policy.

Pros

Affordable management
Remotely install apps
Apply policy updates remotely to all device types

Cons

Chromebook management could be better
G Suite integration could be more straightforward
Implementing Android Management could be more streamlined

Likelihood to Recommend

[Cisco Meraki SM is] great for a small company to implement a decent security policy for mobile devices. This solution will cover most use cases however, it doesn’t quite have the feature set that MaaS360 or AirWatch has, but it’s way more affordable. It’s particularly great if you use Meraki to manage your network, but certainly not required.

Matthaniel Cowell

IT Specialist in Information Technology at WKS Restuarant Corporation (10,001+ employees)

Vetted Review

4 years of experience

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