ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the…
The following is a quick overview of editions offered by other software in similar categories
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings,…
Glance is a conferencing platform focused on customer engagement through visualization and collaboration.
Vs. Gainsight - I believe this solution is over-engineered and time to value is just too long for me.
reached a number of products and found that this service was reasonable in cost and was very easy to implement. … reached a number of products and found that this service was reasonable in cost and was very easy to implement. The whole process from introduction to up-and-…
need for three other previously used tools, in turn reducing our overhead cost. It has allowed multiple members of our organization detailed views of client
For most customer success teams I think they can find value in ClientSuccess. ClientSuccess is continually upgrading and will get better … there was a lot of functionality that I never used, but I could see the value in what they were providing and the direction they are headed.…
become more productive and innovative with other projects that create more value for our customers. I believe that ClientSuccess could provide great insight … extensive and we felt we didn't need the amount of firepower it provided for the cost.
learn. Being able to see upsell opportunities gives our department a clear value and goal. Simple to use, easy to explain.
just saw product demos, didn't evaluate hands-on. For our use case, the price point was MUCH more accommodating.
