ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the…
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members. We leveraged the platform to keep track of onboarding, ongoing value stream, and renewals. It allowed us to get on paper the specific steps needed … For smaller companies, ClientSuccess is an excellent tool at a reasonable price to help maintain and manage client…
Vs. Gainsight - I believe this solution is over-engineered and time to value is just too long for me.
reached a number of products and found that this service was reasonable in cost and was very easy to implement. … reached a number of products and found that this service was reasonable in cost and was very easy to implement. The whole process from introduction to up-and-…
need for three other previously used tools, in turn reducing our overhead cost. It has allowed multiple members of our organization detailed views of client
For most customer success teams I think they can find value in ClientSuccess. ClientSuccess is continually upgrading and will get better … there was a lot of functionality that I never used, but I could see the value in what they were providing and the direction they are headed.…
become more productive and innovative with other projects that create more value for our customers. I believe that ClientSuccess could provide great insight … extensive and we felt we didn't need the amount of firepower it provided for the cost.
learn. Being able to see upsell opportunities gives our department a clear value and goal. Simple to use, easy to explain.
just saw product demos, didn't evaluate hands-on. For our use case, the price point was MUCH more accommodating.
