Question 1

What is ClientSuccess?

Accepted Answer

ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers.  For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business.

Question 2

What are ClientSuccess's top competitors?

Accepted Answer

Gainsight CS, ChurnZero, and Totango are common alternatives for ClientSuccess.

Question 3

What is ClientSuccess's best feature?

Accepted Answer

Reviewers rate API highest, with a score of 10.

Question 4

Who uses ClientSuccess?

Accepted Answer

The most common users of ClientSuccess are from Mid-sized Companies (51-1,000 employees).