Gainsight CSPricing

always been the leader in the industry, in my opinion. While a lot more expensive that their competitors, the tool seems to have a better UI and functionality

Orchestrator is great for 1:M communications, creating customer surveys to collect value driving customer insights and allowing CSMs to take action if customers are … Gainsight also has good support, Technical Account Managers available (at a cost) and they offer weekly office…

things on their BEHALF that they are managing themselves today which are not value-adding exercises. Think about the ability to identify customers that are

actions they need to be taking with their customers. This is where the real value shines. If you're just using Gainsight as a management reporting tool, you're … of common CSM tasks. Strategic and enterprise-level CSMs may find less value because "every one of their customers…

with Gainsight and the ability to make some simple builds that bring high value to your CS organization. Success Plans really give a great checklist and … embed them in allows for our team to keep track of the customers they are in charge of and any information that is useful…

the thought leadership they inspire. Sure, I like the product too. But the value I've gotten from Gainsight CS is partnering with my account team there to

helps us stay in front of any issues and sends the message that we truly value our customers and their success using our service.

Criteria is poor - the current functionality limits us from building a "value log" of the benefits a customer is receiving from our software and services

I think the difference in value you will get out of Gainsight is largely dependant on the size of your organization … Gainsight's Salesforce integration is fantastic but without Salesforce, the value isn't nearly the same. You really need the two together to get full

Gainsight is expensive and a bit cumbersome from the administrative side, from what I hear. I personally think it brings a ton of value to me as a CSM

hands-on and helpful, both Elaine and Lane have provided a lot of guidance and value over the years. Support is responsive and will jump on things as needed.

promptly. The features that Gainsight focuses on releasing/creating bring value, and resonate well with CS teams.

marketingLifecycle managementReduced time to onboard new staffReduced time to first value

Gainsight is being used in the customer success function of our company. Our CSMs, Renewals Managers, and Professional Services teams are all leveraging Gainsight at some capacity. This tool helps us collaborate across teams, stay on track of customer milestones, escalate risks to…

and administration as this can take up a large amount of time to get full value on all functionality. … responses/resolutions are slightly above average. We have received great value from our implementation team during the c…

easier and offers more functionality than Gainsight, and provides a lot of value.

activity and outcomes related to the work of CSM to help understand the value of the CSM team. … provide a story for predictive analytics. Increase efficiency and time to value.

score, which basically models how well your customers understand, and drive value, from your product. CTAs, which you can trigger to your CS team in order … wonky. Maybe create out of the box reports that can help admins show the value of GS with the exec team. … re-occurring dashboard sent to the exec team. I do…

still building out revenue associated information in our system as our pricing model is unique. Executives have a vested interest in building out this

focused on client partnership, working on regular basis to help customer cut cost and improve operational efficiencies using our platform We have a much deeper

should be more out of the box and simple to do so that customers can get value quicker without having to get services involved. … We have not started realizing value at this point that is measurable since we are still working on rolling it

success. The community was a meaningful value add. Overall - Gainsight's clearly the market leader, with attractive pricing, partnership, and lots of resources

rate by automating the customer onboarding process and reducing the time to value for the customers Employee efficiency and collaboration has been increased

Success Plans - are really great features for being able to provide additional value to customers and provide them insights into their account and usage. Timeline

etc) as far as NPS score is concerned. Out of the box you just get a global value.