Gainsight CS

“The cost of GS is roughly the cost of a single CSM.”

“Gross and Net churn statistics are not part of any standard reporting elements The system does not provide a standard process for incorporating annual contract escalators into the Asset value so the...”

“Manage risks very seamlessly Demonstrate value to our end users in terms of ROI through dynamic data Manage expansion opportunities.”

“Tracking adherence to customer lifecycle engagement Activity tracking by type Proving value/ROI of CEM (CSM) organization - helping us prove business case to add headcount.”

“This value is critical to us because we share the same value here at Brainshark and want to engage with vendors that are responsive, respectful and want us to be successful. … Gainsight also helps us assemble data that we use in our daily work with customers to show them where they are utilizing the platform fully and where they could get more value for their investment in...”

“This is a strong enterprise app but you must allocate the proper resources to see the full value that it has to offer.”

“Pulling in the basic customer data, and deriving a basic heath score should be more out of the box and simple to do so that customers can get value quicker without having to get services involved.”

“For instance, we send an trial nurture emails from Gainsight to accounts in the trial process who are days 2, 5, and 7 into their trial.”

“PlanHat was also considerably less expensive.”

“Gainsight was more expensive, but offered more consultative services.”

“It is a great tool for reporting uses but there are still some improvements that need to be made in order to demonstrate it's value above the basic salesforce logging features.”