Cloodot

Cloodot is a customer experience management software suite designed for single or multi-location businesses. It allows businesses to manage chats and reviews from various online channels in one unified inbox, including Google My Business, WhatsApp, Facebook, Websites, Google Business Messages and others. This makes it possible for multiple agents to collaborate more efficiently using custom templates replies, reminders, tags tasks and notes that make managing customer interactions easier.

The software provides advanced analytics tools with detailed insights into all channels as well as employee performance reports. With Cloodot's robust permissions management and resource allocation system teams can limit access to specific resources ensuring only authorized team members have access to them. The software also offers advanced visualization tools for monitoring brand and team performance making it perfect for businesses looking to manage their online communication channels while keeping their original platforms secure.