Easy to Use Easy to Understand Easy to Train
Use Cases and Deployment Scope
Sprout Social is used for: social media scheduling, social media listening (to an extent), replying to social media direct messages, and social media reporting.
Sprout Social solves the problems of having a lot of tools all wrapped up into one program. I'm able to easily navigate one platform to complete multiple activities rather than having to subscribe to 10 different companies. I am the primary user of this platform, and it is a necessity in my day-to-day operations.
I have used Sprout Social at a previous company and this current one, and I've been a user for nearly 7 years.
Pros
- Social Scheduling: Sprout Social makes it easier than any platform I've used to schedule posts with each, and to batch-schedule the same post to run on multiple dates. The scheduling platform is intuitive and easy to understand.
- Social Reporting: With just a few clicks of the button, you can easily export reports that are easy for both social media experts and complete novices to understand. I like how you can get a report within 60 seconds or so if needed.
- Customer Service/Help: Whenever I've had a question, both my Sprout Social rep and the Help Center have been extremely easy to contact and quick to reply. Problems are solved very fast and it's made easy to understand.
Cons
- Social Listening: I've used several platforms for Social Listening in the past, and this is one of the only areas where I feel Sprout Social could use some improvement. They do have added listening features for a fairly high cost compared to other platforms, but I don't believe they currently offer real-time updates when your company is mentioned. Rather just a once-daily report.
- Add-Ons: It seems like everything is an add-on in Sprout Social, which can be frustrating. Every time I speak with my rep, the call is 30-45 minutes of trying to be sold additional add-ons (for additional costs of course).
Return on Investment
- Sprout Social has significantly reduced the time I spend managing multiple channels as a one‑person team, allowing me to focus more on strategy and content quality.
- Its streamlined workflows and scheduling tools have accelerated our turnaround time for campaigns, helping us meet business objectives faster with limited resources.
- Centralized reporting has cut down the hours needed for monthly analytics, freeing up valuable time to support broader marketing initiatives.
Return on Investment
Sprout Social has absolutely helped my organization measure and improve the ROI of my social efforts.
First of all, the reporting feature makes it easy to see which posts are succeeding, and which could use some work, allowing me to optimize for future posting. I can quickly report on KPIs to measure post performance and identify areas for improvement.
Overall, this can help me to improve the quality, the scheduling, and the overall ROI of future posts.
Secondly, the sentiment analysis can help me see if sentiment is improving overall as a result of our social posts.
Usability
Alternatives Considered
Meltwater





