Cloodot

Ease of use: Customers have found Cloodot to be easy and effortless to use, allowing them to manage comments from customers and their feedback with absolute ease. Several reviewers have praised the friendly interface provided by Cloodot.

Multi-channel chat management: The multi-channel chat management feature has been widely appreciated, with several users describing it as the best feature. This allows support personnel to divide the load evenly among themselves by deciding which channel they have access to, making chatting with customers convenient, easy, and efficient.

All-in-one inbox: A common theme among user reviews is praise for the all-in-one inbox that includes Facebook, Google, WhatsApp, texts, and webchats. This feature was described as convenient and helpful in managing conversations and reviews on different platforms exceptionally well. Several reviewers also appreciated the channel-wise splitup provided by this feature which helps them improve their service for customers.