CloudContactAI Reviews and Ratings

Rating: 10 out of 10

Score

10 out of 10

Community insights

TrustRadius Insights for CloudContactAI are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time Inbox Feature: Several users have found the real-time inbox feature of CloudContactAI helpful for quickly responding to incoming messages. This functionality allows users to stay on top of their communication and promptly address customer inquiries or concerns.

Bi-directional Messaging Capabilities: Many reviewers have praised CloudContactAI's bi-directional messaging capabilities, finding them convenient for effective communication. This feature enables seamless back-and-forth interactions between users and their customers, ensuring smooth and efficient conversations.

Fully Customizable Enterprise Dashboard: The fully customizable Enterprise Dashboard of CloudContactAI has been considered a standout feature by multiple users. This customization option allows businesses to tailor the dashboard according to their specific needs and preferences, enhancing their overall experience with the platform.

Reviews

2 Reviews

CloudContactAI Review

Rating: 10 out of 10

Incentivized

December 4, 2020

Use Cases and Deployment Scope

[CloudContactAI] is a great tool for email marketing. If you’d like to step your email marketing up a notch while integrating it with your entire marketing workflow then this is an investment that’s worth it. It is used by our Marketing Department.

Pros

Contact Lists
Opt-in forms
Segmentation

Cons

The app itself is intuitive, has clear navigation, and offers many help touchpoints. I don't think there is any need of improvement at this time.

Likelihood to Recommend

[CloudContactAI] is best suited for Email & SMS marketing.

Verified User

General Manager in Marketing (11-50 employees)

Vetted Review

1 year of experience

CloudContactAI makes communicating simpler

Rating: 10 out of 10

Incentivized

November 19, 2020

Use Cases and Deployment Scope

We use CloudContactAI to facilitate communication within our organization. We mainly use it for SMS, but as the holidays are approaching, we intend to begin using the email features. SMS helps us reach our customers for important business announcements. For example, we recently closed down our physical location until the pandemic settles down a bit. Leveraging CloudContactAI, we were able to inform our customers that we would continue business but only online.

Pros

Facilitate email campaigns
Facilitate voice campaigns
Facilitate SMS campaigns

Cons

Can improve the voice calling functionality
Can make the user interface a little easier
Can improve the billing section

Likelihood to Recommend

CloudContactAI is a great platform for communicating with customers and sending them deals. Through CloudContactAI we inform customers about good deals, business updates, and to schedule meetings in bulk. We don't have multiple physical locations, but the clients functionality is a great feature that enables users to create different sub accounts to manage multiple store locations, departments, or clients.

travor house

CMO (Chief Marketing Officer) in Professional Services at THBusinessServices (1-10 employees)

Vetted Review

1 year of experience

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