1. Home
  2. Communications Platform as a Service (CPaaS)
  3. CloudContactAI Reviews
  4. User Review of CloudContactAI
CloudContactAI makes communicating simpler
November 19, 2020

CloudContactAI makes communicating simpler

travor house | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudContactAI

We use CloudContactAI to facilitate communication within our organization. We mainly use it for SMS, but as the holidays are approaching, we intend to begin using the email features. SMS helps us reach our customers for important business announcements. For example, we recently closed down our physical location until the pandemic settles down a bit. Leveraging CloudContactAI, we were able to inform our customers that we would continue business but only online.
  • Facilitate email campaigns
  • Facilitate voice campaigns
  • Facilitate SMS campaigns
  • Can improve the voice calling functionality
  • Can make the user interface a little easier
  • Can improve the billing section
  • Helped improve customer relationships
  • Helped drive more sales
  • Helped provide better support for our customers
CloudContactAI provides SMS, email, and voice all on one platform so that you don't have to switch between accounts. These other software solutions offer all of these features but on separate accounts. Without CloudContactAI, I would have to use SimpleTexting, SendGrid, and Google Hangouts to leverage the same functionality that CloudContactAI offers on its one platform.
I give CloudContactAI a 10/10 because it solves all of the issues I have on just one platform. Before I discovered CCAI, I was using multiple platforms to manage all of my communication. This started to become an issue--I had so many tabs on my browser that it began to be counterproductive. CloudContactAI simplifies communication.
CloudContactAI has offered their total support throughout the entire process. They helped me onboard and establish my organization. Whenever I've had a fast, simple question, I was able to consult their documentation page or chatbot on their website to find the support I needed within just a couple of minutes.

Do you think CloudContactAI delivers good value for the price?

Yes

Are you happy with CloudContactAI's feature set?

Yes

Did CloudContactAI live up to sales and marketing promises?

Yes

Did implementation of CloudContactAI go as expected?

Yes

Would you buy CloudContactAI again?

Yes

Slack, Buffer, Medium
CloudContactAI is a great platform for communicating with customers and sending them deals. Through CloudContactAI we inform customers about good deals, business updates, and to schedule meetings in bulk. We don't have multiple physical locations, but the clients functionality is a great feature that enables users to create different sub accounts to manage multiple store locations, departments, or clients.