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OneContact CC

OneContact CC


What is OneContact CC?

OneContact CC is a call center platform from Collab in Portugal.

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What is OneContact CC?

OneContact CC is a call center platform from Collab in Portugal.

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is OneContact CC?

OneContact CC Video

Intro of Collab Contact Center Solutions

OneContact CC Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings



(1-1 of 1)
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Rui Ferraz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
We are currently using Collab OneContact as a CCaas for our corporate and SMB clients on a license resale policy. This platform is a robust and scalable solution that answers the requisites of the modern contact center solutions without the need to have a PBX supporting its Call Flow and ACD. If you want to connect OneContact to a owned PBX solution, you can do it using its SIP Connector.
  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
  • It has a low initial CAPEX
  • It has low maintenance
  • The manufacterer support can be a considerable cost.

CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching).

OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution.

Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.

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