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OneContact CC is a call center platform from Collab in Portugal.OneContact Contact centerWe are currently using Collab OneContact as a CCaas for our corporate and SMB clients on a license resale policy. This platform is a robust and scalable solution that answers the requisites of the modern contact center solutions without the need to have a PBX supporting its Call Flow and ACD. If you want to connect OneContact to a owned PBX solution, you can do it using its SIP Connector.,Call Flow, ACD and IVR. Dynamic platform with the possibility to integrate with the client existing solution. Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.,The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions. The email module needs a little more work.,8,It has a low initial CAPEX It has low maintenance The manufacterer support can be a considerable cost.,Cisco Unified Contact Center,Cisco Unified Communications Manager (Call Manager), Cisco Hosted Unified Communications Services, Cisco Unified Contact Center
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Collab OneContact CC
1 Ratings
Score 7.3 out of 101
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OneContact CC Reviews

OneContact CC
1 Ratings
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Score 7.3 out of 101
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Rui Ferraz profile photo
April 13, 2016

OneContact CC Review: "OneContact Contact center"

Score 8 out of 10
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We are currently using Collab OneContact as a CCaas for our corporate and SMB clients on a license resale policy. This platform is a robust and scalable solution that answers the requisites of the modern contact center solutions without the need to have a PBX supporting its Call Flow and ACD. If you want to connect OneContact to a owned PBX solution, you can do it using its SIP Connector.
  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
Read Rui Ferraz's full review

OneContact CC Scorecard Summary

About OneContact CC

OneContact CC is a call center platform from Collab in Portugal.
Categories:  Contact Center

OneContact CC Technical Details

Operating Systems: Unspecified
Mobile Application:No