OneContact Contact center
We are currently using Collab OneContact as a CCaas for our corporate and SMB clients on a license resale policy. This platform is a …
OneContact CC
Collab OneContact CC
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What is OneContact CC?
OneContact CC is a call center platform from Collab in Portugal.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
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Product Details
What is OneContact CC?
OneContact CC is a call center platform from Collab in Portugal.
OneContact CC Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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April 13, 2016
OneContact Contact center
We are currently using Collab OneContact as a CCaas for our corporate and SMB clients on a license resale policy. This platform is a robust and scalable solution that answers the requisites of the modern contact center solutions without the need to have a PBX supporting its Call Flow and ACD. If you want to connect OneContact to a owned PBX solution, you can do it using its SIP Connector.
- Call Flow, ACD and IVR.
- Dynamic platform with the possibility to integrate with the client existing solution.
- Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
- The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
- The email module needs a little more work.