OneContact CC Reviews

1 Ratings
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Score 7.3 out of 100

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Rui Ferraz | TrustRadius Reviewer
April 13, 2016

OneContact Contact center

Score 8 out of 10
Vetted Review
Reseller
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We are currently using Collab OneContact as a CCaas for our corporate and SMB clients on a license resale policy. This platform is a robust and scalable solution that answers the requisites of the modern contact center solutions without the need to have a PBX supporting its Call Flow and ACD. If you want to connect OneContact to a owned PBX solution, you can do it using its SIP Connector.
  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
Read Rui Ferraz's full review

OneContact CC Scorecard Summary

About OneContact CC

OneContact CC is a call center platform from Collab in Portugal.
Categories:  Contact Center

OneContact CC Technical Details

Operating Systems: Unspecified
Mobile Application:No