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Comcast Business VOIP (VoiceEdge)

Score5.4 out of 10

16 Reviews and Ratings

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What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Comcast Business VOIP (VoiceEdge) has to offer, as determined by TrustRadius' reviewers.
Based on 16 ratings of Comcast Business VOIP (VoiceEdge)'s features
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Top Performing Features

  • Answering rules

    Ability to enter rules to route calls to main number or other extensions in case of absence

    Category average: 8.1

  • Call park

    Ability to hold calls in virtual location and subsequently access from any phone in system

    Category average: 8.1

  • Message alerts

    Receive SMS and email message notifications for voice and fax messages

    Category average: 8.2

Areas for Improvement

  • Hosted PBX

    Hosted telephony infrastructure obviated the need for local PBX hardware

    Category average: 7.8

  • Call recording

    Automatic recording of inbound and outbound calls

    Category average: 7.9

  • Mobile app for iOS

    App for iPhone and iPad

    Category average: 8.1

Reviews

What users are saying about Comcast Business VOIP (VoiceEdge).
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In my opinion, choose Comcast Business VOIP (VoiceEdge) if you like making bad decisions

Lars Evans
in Information Technology at Lorton Data, Inc (11-50 employees employees)

Use Cases and Deployment Scope

We use Comcast Business VOIP (VoiceEdge) service for general business phones and for the calling groups for the support team that provides phone support for our products. The total user base of 16 users.

Pros

  • The individuals who provide support are really great people who want to help
  • Phone quality
  • Call quality

Cons

  • The phone system (sad)
  • Phone service web portal (low functionality)
  • Get a ticketing system (non-existent)
  • Response time to resolve issues (10 - 14 days)

Most Important Features

  • Phone service

Return on Investment

  • In my experience, you have to pay to get out of contract.
  • In my opinion, it's a total waste of time and money.

Great way to phone and communicate. Great for medium business and more.

Incentivized
Kyle Moneypenny
IT Director in Information Technology at Muir Charter Schools (51-200 employees employees)

Use Cases and Deployment Scope

At our organization we have eight to seventy users, that lacked best practice communication tools. We also needed a solution for our community to reach out to us and communicate with the correct point of contact. During our usage of Comcast Business VOIP, we were able to develop a useful phone tree system for office-based staff.

Pros

  • Voice calling.
  • Smart device apps.
  • automatic attendant.
  • Phone tree system.

Cons

  • Remote usage.
  • Siloed users that shouldn't be part of phone tree.

Most Important Features

  • Calling.
  • Call management.
  • Auto attendant.

Return on Investment

  • Community outreach increased.
  • Accessibility for employees increased.
  • Confusing for some users.

Alternatives Considered

Google Voice, GoTo Connect and Vonage Business Communications

Other Software Used

Vonage Business Communications, Google Voice, GoTo Connect

Not exactly the best solution for a small business! Sorry.

Incentivized
David Duque SeilerView profile
Propietario in Corporate at Creaciones Galilea (1-10 employees employees)

Use Cases and Deployment Scope

We started using ComcastBusiness VOIP as an option lo landlines but the service was not the greatest and the customer service was not the greatest either, we experienced a great amount of service interruption and no support! I have to say that they went out of their way to have the service up and running! We have been looking for an alternative to regular landlines because we have been moving across the country and landlines are still limited for this. We have been evaluating the need for actual "landlines" having the whole mobile industry in a nonstop advance and always have liked the "separate" idea of having simply a phone number where we can receive customer calls.

Pros

  • Internet services.
  • Sales

Cons

  • Customer service.
  • Dependability
  • Acknowledgement

Most Important Features

  • I honestly don't believe there is an actual feature they are providing to us.

Return on Investment

  • None what so ever.

Other Software Used

Dubb - Video Communication Platform, Elementor, 360dialog WhatsApp Business API, WhatsApp Business

I would not ever recommend this VoIP system to anyone.

Incentivized
Verified User
Administrator in Sales (1-10 employees employees)

Use Cases and Deployment Scope

Voip solution for small business. Customizable phone system.

Pros

  • cost
  • customization

Cons

  • Not a fan of the poly phones
  • I feel if the phones were set up better when installed it would have saved a lot of headache.

Return on Investment

  • positives are cost when bundling
  • reliable system once you understand the different configurations

Alternatives Considered

Ooma Office

Overpriced but decent VOIP service

Incentivized
Verified User
C-Level Executive in Corporate (11-50 employees employees)

Use Cases and Deployment Scope

All employees have a physical phone on their desks with their own extension numbers and phone numbers. We can direct dial their phones when out of the building and their emails all have a direct phone number in their signatures. When in the building, we can just call extensions. The voice prompts on the main menu are great and help route callers appropriately.

Pros

  • Callers can select their options of where to route.
  • User extensions on each phone.
  • Direct phone numbers for employee phones.

Cons

  • Awful interface to manage caller menu in my opinion.
  • Awful interface to manage employee extensions / numbers in my opinion.
  • I feel that the iPhone app is a bit overly complicated.

Most Important Features

  • Extension calling
  • Each employee has their own phone number.
  • Phone option menu for callers that routes calls appropriately.

Return on Investment

  • Works for what needs to be done, just seems expensive.

Other Software Used

ConnectWise Control, Datto WIFI, Meta for Business