In my opinion, choose Comcast Business VOIP (VoiceEdge) if you like making bad decisions
October 10, 2022

In my opinion, choose Comcast Business VOIP (VoiceEdge) if you like making bad decisions

Lars Evans | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Comcast Business VoiceEdge

Overall Satisfaction with Comcast Business VOIP (VoiceEdge)

We use Comcast Business VOIP (VoiceEdge) service for general business phones and for the calling groups for the support team that provides phone support for our products. The total user base of 16 users.
  • The individuals who provide support are really great people who want to help
  • Phone quality
  • Call quality
  • The phone system (sad)
  • Phone service web portal (low functionality)
  • Get a ticketing system (non-existent)
  • Response time to resolve issues (10 - 14 days)
  • In my experience, you have to pay to get out of contract.
  • In my opinion, it's a total waste of time and money.

Do you think Comcast Business VOIP (VoiceEdge) delivers good value for the price?


Are you happy with Comcast Business VOIP (VoiceEdge)'s feature set?


Did Comcast Business VOIP (VoiceEdge) live up to sales and marketing promises?


Did implementation of Comcast Business VOIP (VoiceEdge) go as expected?


Would you buy Comcast Business VOIP (VoiceEdge) again?


We switched over to Comcast Business VOIP earlier in the year. In my opinion, Big MISTAKE! In my opinion, the service is not ready for business usage. Probably adequate for residential or sole proprietors. In my experience, there is no ability to manage the system through the service portal other than the most basic settings for a user. In my experience, there is no ticketing system to request service or report issues. In my experience, the delay for getting a service ticket acted upon is 10 to 14 days, even for the most basic of requests like adding an additional user. Too bad, so sad, if your issue needs immediate attention. If you want to have a call center to support your products, it can be done. But, in my opinion, it will be complicated, and there will be no reporting on what is going on, and the workarounds to accomplish the task will nickel-dime you to the point of paying 2 or 3 times what you would expect, and you still will get something that is barely adequate or inadequate. In my experience, they also screwed up the billing, where they were charging me for every phone number, even the ones that were Comcast's, and intended to access phone system features such as toll-free phone numbers at $10.00 per month. In my case, this amounted to over $1000.00 in extra billing charges for an office of 16 phones. In my experience, it took 4 trouble tickets, losing my cool twice, and 5 months to get the issue resolved. So, I feel, if you don't mind getting your co-workers mad at you for making the decision to go with Comcast Business VOIP and you want your boss to schedule a weekly meeting to make sure you are not screwing up other projects you are entrusted with, then, by all means, use Comcast Business VOIP. Otherwise, cross it off the list of potential solutions.

Comcast Business VOIP (VoiceEdge) Feature Ratings

Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Mobile app for iOS
Mobile app for Android