Great way to phone and communicate. Great for medium business and more.
June 22, 2022

Great way to phone and communicate. Great for medium business and more.

Kyle Moneypenny | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Comcast Business VoiceEdge

Overall Satisfaction with Comcast Business VOIP (VoiceEdge)

At our organization we have eight to seventy users, that lacked best practice communication tools. We also needed a solution for our community to reach out to us and communicate with the correct point of contact. During our usage of Comcast Business VOIP, we were able to develop a useful phone tree system for office-based staff.

Pros

  • Voice calling.
  • Smart device apps.
  • automatic attendant.
  • Phone tree system.

Cons

  • Remote usage.
  • Siloed users that shouldn't be part of phone tree.
  • Calling.
  • Call management.
  • Auto attendant.
  • Community outreach increased.
  • Accessibility for employees increased.
  • Confusing for some users.
Comcast Business VOIP has a robust number of features and a well-focused UI. If you are already a prolific Comcast user the system works well and integrates well. Many of the other systems we tried - Vonage, Google Voice, etc. - were not as robust and difficult to set up in our environment.

Do you think Comcast Business VOIP (VoiceEdge) delivers good value for the price?

Not sure

Are you happy with Comcast Business VOIP (VoiceEdge)'s feature set?

Yes

Did Comcast Business VOIP (VoiceEdge) live up to sales and marketing promises?

Yes

Did implementation of Comcast Business VOIP (VoiceEdge) go as expected?

Yes

Would you buy Comcast Business VOIP (VoiceEdge) again?

No

It is well suited for a large business environment that wants state of the are technology, that works seamlessly. Users that vary in job duties can integrate into the system well, as long as they are available and using the system. However, it is not wet suited for small organizations. Features and number of users adds up the price quickly.

Comcast Business VOIP (VoiceEdge) Feature Ratings

7.6
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
8
User templates
6
Call reports
8
Directory of employee names
7
9.0
Answering rules
9
Call recording
9
Call park
Not Rated
Call screening
9
Message alerts
9
5.0
Video conferencing
Not Rated
Audio conferencing
6
Video screen sharing
Not Rated
Instant messaging
4
7.0
Mobile app for iOS
7
Mobile app for Android
7

Comcast Business VOIP (VoiceEdge) Support

Very helpful and quick!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Need to explain problems multiple times
We did not.
We had issues with setup, local versus app-based. Customer care was informative, responsive and willing to train around issues.

Comments

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