Overall Satisfaction with Comcast Business VOIP (VoiceEdge)
At our organization we have eight to seventy users, that lacked best practice communication tools. We also needed a solution for our community to reach out to us and communicate with the correct point of contact. During our usage of Comcast Business VOIP, we were able to develop a useful phone tree system for office-based staff.
- Voice calling.
- Smart device apps.
- automatic attendant.
- Phone tree system.
- Remote usage.
- Siloed users that shouldn't be part of phone tree.
- Community outreach increased.
- Accessibility for employees increased.
- Confusing for some users.
Do you think Comcast Business VOIP (VoiceEdge) delivers good value for the price?
Are you happy with Comcast Business VOIP (VoiceEdge)'s feature set?
Did Comcast Business VOIP (VoiceEdge) live up to sales and marketing promises?
Did implementation of Comcast Business VOIP (VoiceEdge) go as expected?
Would you buy Comcast Business VOIP (VoiceEdge) again?
It is well suited for a large business environment that wants state of the are technology, that works seamlessly. Users that vary in job duties can integrate into the system well, as long as they are available and using the system. However, it is not wet suited for small organizations. Features and number of users adds up the price quickly.
Comcast Business VOIP (VoiceEdge) Feature Ratings
Comcast Business VOIP (VoiceEdge) Support
Problems get solved
No escalation required
Need to explain problems multiple times
We had issues with setup, local versus app-based. Customer care was informative, responsive and willing to train around issues.