Item: Comcast Business VOIP (VoiceEdge)
Rating: 8
Author: Kyle Moneypenny

Use Cases and Deployment Scope

At our organization we have eight to seventy users, that lacked best practice communication tools. We also needed a solution for our community to reach out to us and communicate with the correct point of contact. During our usage of Comcast Business VOIP, we were able to develop a useful phone tree system for office-based staff.

Pros and Cons

Voice calling.
Smart device apps.
automatic attendant.
Phone tree system.

Remote usage.
Siloed users that shouldn't be part of phone tree.

Most Important Features

Calling.
Call management.
Auto attendant.

Return on Investment

Community outreach increased.
Accessibility for employees increased.
Confusing for some users.

Alternatives Considered

Google Voice, GoTo Connect and Vonage Business Communications

Comcast Business VOIP has a robust number of features and a well-focused UI. If you are already a prolific Comcast user the system works well and integrates well. Many of the other systems we tried - Vonage, Google Voice, etc. - were not as robust and difficult to set up in our environment.

Key Insights

Do you think Comcast Business VOIP (VoiceEdge) delivers good value for the price?

Not sure

Are you happy with Comcast Business VOIP (VoiceEdge)'s feature set?

Yes

Did Comcast Business VOIP (VoiceEdge) live up to sales and marketing promises?

Yes

Did implementation of Comcast Business VOIP (VoiceEdge) go as expected?

Yes

Would you buy Comcast Business VOIP (VoiceEdge) again?

Other Software Used

Vonage Business Communications, Google Voice, GoTo Connect

Likelihood to Recommend

It is well suited for a large business environment that wants state of the are technology, that works seamlessly. Users that vary in job duties can integrate into the system well, as long as they are available and using the system. However, it is not wet suited for small organizations. Features and number of users adds up the price quickly.

Support Rating

Very helpful and quick!

Comcast Business VOIP (VoiceEdge) Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required	Need to explain problems multiple times

Great way to phone and communicate. Great for medium business and more.

Software Version

Overall Satisfaction with Comcast Business VOIP (VoiceEdge)