BUYER BEWARE- reports & integration aren't as sold
Use Cases and Deployment Scope
The program lacks a lot of detail and I will clarify in detail so someone researching doesn't make the mistake we did. 1. Customer support is bad, this is most important because an organization cannot function unless the data is functional. The system requires a lot of support on the back end and the lag is about 48 hours to never getting a response unless you constantly follow up and harass 2. Reporting is bad- there are no drill-downs, the reports cannot be customized for your business or system. Our Finance & Accounting cannot use the reports even a simple Pmix without spending many hours on it due to the way the sales data pulls. I'd focus on using this product for inventory purposes only. 3. The Inventory module is functional - fairly easy to build. 4. The group was just taken over by Restaurant 365 and is no longer putting energy into its products. It is focusing on transitioning groups to use the Restaurant 365 modules.
Pros
- Inventory
- Ignore using for sales & overall reporting
Cons
- Reporting Reporting Reporting
- Customer Service
- Lack of AUTO IMPORT FEATURE TO ACCOUNTING SOFTWARE
Likelihood to Recommend
Poor customer support Lack of implementation - this is rushed and they do not troubleshoot system issues Extremely bad reporting- Out of box only without any drill-down function. The sales summary report lacks critical information. Simple Prix is bad Export on reports is not for accounting or finance but a PDF to Excel conversion with headers and formatting issues that make pivot tables hard to create NO AUTO IMPORT FEATURES WITH ACCOUNTING SOFTWARE. Manual imports are required.