Automation and Endpoint Management at Your Fingertips
Use Cases and Deployment Scope
ConnectWise Asio is used for all of our clients. The scope is around 10K endpoints and 400 customers. All of them are monitored by the platform to let us know if patching is needed or the patches went through successfully. It also allows for automation such as scripting to keep customers in compliance with things like CMMC and NIST frameworks. Overall, it is a popular tool with MSSPs for a reason and we continue to use it to keep customers secure.
Pros
- Good for Patching endpoints
- Excellent for staying withing CMMC and NIST frameworks
- Allows us to easily remote into Endpoints to troubleshoot computer issues.
Cons
- Lacks integration with several of the popular tools in our stack.
- Doesn't have as many AI tools as you would expect.
- ServiceNow has many more modules for customizing.
Likelihood to Recommend
It is well suited if you are just getting started in the MSP world. It is easy to setup and easy for technicians to understand. Technicians can be trained to use the systems in a matter of just a day. Dashboards help us track our goals and KPIs. ServiceNow works better from a security incident perspective. The mobile client allows you to stay fully connected no matter where you are so when a security incident happens you are in the loop.
