ConnectWise PSA

ConnectWise PSA is a business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations to strengthen accountability and improve service delivery by bringing every core workflow into one platform.

ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes, from ticket management and customer service to sales, project delivery, and business analytics.

As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach helps MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives.

Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. It is used to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics.

Core capabilities include an advanced service desk for ticket routing and resolution, integrations with major accounting platforms, quoting and invoicing tools for accelerating cash flow, and project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively.

Backed by more than 40 years of experience in the technology services industry, ConnectWise boasts a global community, deep ecosystem, and continuous innovation. ConnectWise PSA aims to give MSPs a foundation to run and grow their business today while preparing for a future powered by automation and intelligent service delivery.