ConnectWise PSA PricingFormerly ConnectWise Manage

Incoming Customer Tickets Well Tracks Employee Time/Labor Well Tracks Product Cost of Materials Well Invoices Customers Properly

PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for

area they do better than the program we used before and yet they are 3x the cost.

additional money you are willing to bury into this. Figure at least 2x over CW cost your initial period of out-of-pocket costs. … more work for the same results. (We had one quit) Constant updating of pricing & products not sold through the few large IT distributors

with a company that will only allow you to add products and increase your cost but will never let you remove items unless your entire contract is up/expired

Helped to move to Web app and in turn helped in cost cutting of the desktop application Helps dispatcher on shift to assign tickets

issues only to find that the simplest answer is the correct one. It is very expensive for what you get The customer portal is outdated and we don't use it as … implementing the product to even send quotes with ease. The product is not cost effective. We have not been able to achieve any objectives from this platform … There proposal h…

real time data. Could login and build a dashboard with little training. Cheap when used sparingly.

expansive we haven’t even gotten to use them. In all, it is a lot for a great value. … problems are when they say they can’t fix the issue because it’s an additional fee; they do this with their report writer.

ConnectWise Manage may be overkill, but if you are able to pull the trigger on cost/implementation, it is well worth it. It is one of those platforms where it

small companies that don't have a lot to manage. There are much better and cheaper solutions out there for smaller companies.

ConnectWise was an expensive investment that we have not seen ROI. We expected it would save us money … worse at technical support, customer support. ConnectWise is extremely expensive in compared to solutions we have used in the past.

refuses to assist with any report Password management is insecure or absent Expensive Many incompetent features requiring add-ons not disclosed upfront Very … outright inadequate. This is by design. They sell an assortment of very expensive and complex to implement and train on products that you will need to buy … with ConnectWise Manage for a reason! Don't buy unt…

tasks across the board. My reservations on the product are based more on the cost and support.

data sets to bring in custom fields requires an experienced SQL engineer Cost when bringing in lots of data sources can be prohibitive Limited ability

that competitors have additional tools for at the same cost level. Or just outright too expensive for people just starting out. … Features in general are lacking compared to its competitors. Price feels off to me as a result. Despite lacking some of the features/customizations … investment…

support. We can buy our licence ourselves. The price is on their site as opposed to competitors who hide their price and you need to go through them to get a

be a bit clunky. When our business relies on using the system, we can't afford to wait even more than a few seconds for a screen to load. Interface: while … evaluate how many of the features they can really use in order for it to be cost effective. So if one was just looking…

expenses to projects or marketing campaigns lets us see how much our efforts cost vs what we get back.

Great value to share with customers.

Relatively low cost software has enabled us to run or organization. We have had to develop extensive

Better visibility into client lifetime value and margins Better time tracking and higher accuracy on invoicing Historical

SmileBack is a cost centre, we are paying for our customers' feedback. I am not sure how to qualify

initiatives to increase customer satisfaction, which you can't necessarily put a price on.

product. At a cost per licensed user that is roughly equivalent to our charge for an hour of help desk service, this product provides tremendous value and functionality … product. At a cost per licensed user that is roughly equivalent to our charge for an hour of help desk service, this product provi…