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Conquer

Score10 out of 10

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What is Conquer?

Conquer, formerly DialSource, helps customer-facing teams have better conversations. Their applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while improving the capabilities of inbound and outbound communications over the phone.

The application helps users to:

  • Streamline a team’s workflow and accelerate their efficiency within a single workspace.
  • Ensure that every call is logged and tracked in a CRM.
  • Manage user groups, call configurations, and agent performance.
  • Trigger existing CRM automation rules and streamline workflows with a click.

Designed to give customer-facing teams on Salesforce or Microsoft Dynamics a competitive advantage, the native application provides a suite of advanced features designed to automate workflows, increase conversations, and improve productivity.

Conquer also offers analytics that uncover what is working and what is not across call campaigns and customer interactions. Give managers visibility into every interaction and outcome across the customer journey. Call recordings and performance dashboards to coach and develop under-performing reps.

Categories & Use Cases

Screenshots

Screenshot of Increase your outbound team’s speed to lead from hours to seconds. Use pre-recorded voicemails to gain back days of wasted time and leverage call recording and compliance features to coach your team and promote best practices.
Screenshot of Route incoming calls to the right agent every time with Automatic Call Distributor (ACD). Ensure your teams never miss a call or voicemail, no matter where they are.
Screenshot of Leverage the full power of Salesforce and Microsoft Dynamics by connecting into your existing automation. Drive custom workflow automation through a simplified interface and display different dispositions based on the user role, team, or stage of engagement.
Screenshot of Monitor inbound call flow, routing, and agent availability in real-time. Manage agents and call queues across call centers and inbound teams from a single dashboard. Increase coaching capacity by leveraging call data and stereo recordings with third-party applications to track and analyze performance.
Screenshot of Connect calls to outcomes and improve your data. Our custom reports are native to the CRM, so call analytics, and agent performance are all available in the reporting tools you already know. Never miss a sales activity.
Screenshot of Our network of tier one carriers ensures that you will have reliable call quality across every agent. Maintain your current dial tone provider and avoid the upheaval of changing business phone systems. Our team of telephony engineers control our carrier network and can optimize call routing to remove latency and reroute calls if any carrier is experiencing an outage. We give your team a CTI solution they can trust.
Screenshot of Unlike other products that loosely integrate with CRM and tie up your CRM’s limited field quota, being native means that DialSource Denali can use as little as a single CRM field and still track, link, and report on all your data. As a native product, DialSource Denali also talks to your CRM in real-time and doesn’t use unreliable bi-directional data syncs that can quickly get out of date.
Screenshot of Very simply, your data stays in your CRM where it belongs. Data updates in real-time between Denali and your CRM. Collect the required information in the right fields on every call. Comply with Do Not Call regulations and policies effortlessly.

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Screenshot of Increase your outbound team’s speed to lead from hours to seconds. Use pre-recorded voicemails to gain back days of wasted time and leverage call recording and compliance features to coach your team and promote best practices.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo
Supported CountriesNorth America
Supported LanguagesEnglish

Downloads

FAQs

What is Conquer?
Conquer, formerly DialSource, helps customer-facing teams have better conversations. Their applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management.
What are Conquer's top competitors?
Salesloft, Outreach, and Revenue.io are common alternatives for Conquer.