TrustRadius: an HG Insights company

CounSol.com Reviews & Insights

Score9 out of 10

1 Reviews and Ratings

Community insights

TrustRadius Insights for CounSol.com are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to use and intuitive platform: Users found the product easy to use and set up, appreciating the intuitive platform and the simplicity of scheduling tasks. They mentioned that the layout of the platform is easy to navigate, with just a few clicks required to access different menus. Many users highlighted this as one of their favorite features.

Dedicated customer care professionals: Users praised the availability of dedicated customer care professionals who were prompt, accurate, and went above and beyond to help them resolve any issues they had with the platform. They appreciated having assigned Support Managers who prioritized their productivity with the software. The attentive, knowledgeable, and available customer service was frequently mentioned as a major positive aspect of using CounSol.

Integration of notation, billing, and telehealth services: Users liked that CounSol integrated notation, billing, and telehealth services into one platform. They found it convenient to have all these features in one place. Additionally, users mentioned using CounSol for initial paperwork, scheduling, note-taking during sessions which saved them significant time. There were also mentions about being able to incorporate their own forms with CounSol's features.

Reviews

1 Review

Highly recommend!!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I really like CounSol.com. It is a user friendly software. I use this to organize my patient information such as progress note, documents, health insurance formation. I use this platform for Telehealth as well. I also like their costumer services. Customer service representatives are very responsible. They alway answer quickly which is tremendous help. I definitely recommend CounSol.com for your EHR software.

Pros

  • Customer service
  • User friendly
  • calendar

Cons

  • flexibility in their template
  • video platform quality
  • easiness for patients to create their account

Likelihood to Recommend

Someone who practices counseling services with either alone or multiple practitioners. Changing plans is easy and flexible so someone who likes flexibility for their services might be suitable. You do need to make any contract to use this software. You don't also need to pay too much upfront. They have several plans. I think anyone can be appropriate for CouSol.com