Cyberduck

Cyberduck is my go-to app for quick and easy ftp file management. Uploading files to a web server, moving files between folders, or fast editing of live files is simple. Can take a while upload or modify a large number of files

One artist overwrote a working file before editing a video. It got corrupted, and we decided to grab a copy of the file from a previous date that was on the backup server. We used Cyberduck to connect to the server and retrieve the copy of the older file. It saved us hours or days of work to rebuild the project/file.

Our data being the primary operational product has been managed effectively by this software. It is best suited in storing data in our cloud servers and transferring files across our company. It is easy and flexible to work with this product. It provides end to end encryption of data promoting data safety and transfer. Compatibility with our operating system is effective and all services have been great.

The free platform can't be beat. It's much easier to use than some other freeware programs. For basic users, this has more than enough power to get the job done. If you're looking for a program that would be able to manage backups (especially for a CMS platform) this could be limiting.

I've never needed to use their support service. The few issues I've had were user-error and quickly resolved with a little googling.

Any time you need or want to use an ftp client, an app such as Cyberduck is perfectly suited. I feel it works best when you're working with another business or vendor. If you need to send files to a client that are too large for email, I typically use WeTransfer, but mainly because you don't need to sign in to use that.

Honestly, I've never had to use the Cyberduck support. I guess this is a testament to their software and how easy it is to use. I've used ftps for a very long time though so maybe that's why I know how to set up new addresses. Again, it's a very straight forward application and easy to use.

Really the only scenarios that I can think of that make Cyberduck a must-have are the ones I have already stated. File management on a remote server (such as Amazon S3) is what I use Cyberduck for, and therefore that's all I can really recommend it to be used for.

When I did have a support request, I was less than pleased with the response.

Firstly, it took a while to get a response. Secondly, I don't even think they addressed me directly--I got an automated response showing me that they had created an issue for it to be worked on in an upcoming release/update for the app. While the problem did get fixed, it never feels great to essentially get a response saying, "we'll add that to our list and maybe fix it some time in the future."

Cyberduck is well-suited for the beginner user, though it can also be leveraged by others with increased skill level. The easy-to-navigate, non-cluttered UI is suited for those who really just need to exchange files with a third party vendor every now and then. The ability to edit documents within the application itself is also a key feature, as this means you do not need to waste time downloading a document, editing, and then saving and reuploading it.
Being freeware while also having decent technical support from an active online community means it's a great alternative to any non-free product and for any organization watching costs closely. Compared to other FTP apps out there (I'm looking at you, FileZilla...), Cyberduck does not come with bloatware that causes unnecessary pop-ups and slowdowns.

Developers and testers of Cybderduck seem to be a close-knit, active community, and proud of their product. Cyberduck's main website has an easy-to-use forum where any question can be asked, as well as a well-developed catalogue of FAQs. I have visited help pages for other applications that have sometimes had a contemptuous attitude from a small coterie of administrators, but Cyberduck's community is not at all like that.