Dead simple remote server storage management
August 27, 2020

Dead simple remote server storage management

Dustin W. Stout | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cyberduck

I use Cyberduck to manage file storage for digital products that we create. When a product is finished, it gets uploaded to our secure server and I do that myself through Cyberduck. Nobody else in the organization does this task--just myself.

I also use it to get download links to these files, so we can place them in product purchases and give them to clients who we've created custom products for.

This solves the problem of file management because I can use it like a simple FTP app. I find it much easier and faster than using Google Drive for the same tasks.
  • File uploads are exceptionally easy. Just pick the server you want to upload something to, and drag/drop the file(s). Simple.
  • File downloads are also easy--just right-click on a file and click the "Download" option.
  • It is also easy to create folders on your servers. It works the same way as creating new folders on your local machine.
  • It could be a lot easier to grab a download link. Currently you have to right-click, scroll to "Copy URL," and then pick your desired version of the download URL. There are WAY too many options, and it makes it difficult. I have never needed any option other than the HTTPS version of the URL. So it's overly complicated when it doesn't need to be.
  • There are at times completely unnecessary alert messages that pop up. Usually when connecting to a server to upload a file it will pop up a message that says the connection has been verified and it's safe to continue uploading. It's really unnecessary and annoying to have to dismiss it every time.
  • I think the UI could be a little less cramped. Everything is so close together--really feels like a dated UI. If items were just a bit more spaced out, it would improve the UI significantly.
  • The amount of time it takes me to upload/download files is significantly less than alternatives I've tried. This has saved me countless hours... and, as they say, "time is money."
  • Cyberduck is also much easier to configure than other apps I've tried. Connecting to my remote server was very straightforward, and even a complete novice could do it without much trouble.
  • The ease of use for obtaining file download links is also both a time and energy saver. When I spend less time and effort on simple tasks, I can focus on other business matters that are more complex.
While these other tools I've used will get the job done, neither of them were (a) as easy to set up and configure as Cyberduck, and (b) were as effective at ongoing management of files with my remote server. I think it's because Cyberduck has very specific configurations that are tailored to the remote server I am using, making it a much more seamless experience.
When I did have a support request, I was less than pleased with the response.

Firstly, it took a while to get a response. Secondly, I don't even think they addressed me directly--I got an automated response showing me that they had created an issue for it to be worked on in an upcoming release/update for the app. While the problem did get fixed, it never feels great to essentially get a response saying, "we'll add that to our list and maybe fix it some time in the future."

Do you think Cyberduck delivers good value for the price?


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Did Cyberduck live up to sales and marketing promises?


Did implementation of Cyberduck go as expected?


Would you buy Cyberduck again?


Really the only scenarios that I can think of that make Cyberduck a must-have are the ones I have already stated. File management on a remote server (such as Amazon S3) is what I use Cyberduck for, and therefore that's all I can really recommend it to be used for.