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DCDial Reviews and Ratings

Rating: 9 out of 10
Score
9 out of 10

Reviews

2 Reviews

DCDial is the software we needed for our call center.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We had a need for a call provider that was reliable and affordable and in DCDial we found that and more. It allows us to make calls and follow up on them, we also use the text messaging available to keep in touch with our customers through that channel.

Pros

  • I like that you can record the call you have with your customers, this way, we can, later on, review it and know the mistakes and successes we had.
  • It also allows call routing, so we can channel the different calls to different agents, depending on the customer and their requirements.
  • It allows us to integrate to the system, our CRM in use, to have in the same software all the management of activities and tasks. In addition, it has its own API integration to integrate much other software.

Cons

  • We have had failures in the connectivity of the calls, sometimes the call hangs and sometimes it does not have good receptivity or is not heard well.
  • We have also had problems recording calls, I think these problems are due to the internet connection or the internet provider itself.
  • Its interface is a bit overwhelming, they could present a cleaner and simpler design, to create a friendly control panel.

Likelihood to Recommend

This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.

MT
Melanie Tobiasson
SVP Infrastructure & Operations at Penske Truck Leasing (10,001+ employees)
Vetted Review
DCDial
1 year of experience
View profile

Outstanding functionality for its price

Rating: 10 out of 10

Use Cases and Deployment Scope

DCDial is being used across the whole organization. We are a collection agency with around 20 agents but we plan to grow rapidly next year. The reason why I like DCDial is that you don't have to pay for each additional seat when your business grows. We just found our perfect plan and now are using all of the amazing features.

Pros

  • Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
  • Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
  • Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.

Cons

  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.

Likelihood to Recommend

Any business can utilize DCDial, however, DCDial is less appropriate for companies that have a very small number of customers and simply do not need a dialer to reach out to them.

VU
Verified User
Employee in Legal (11-50 employees)
Vetted Review
DCDial
1 year of experience