Outstanding functionality for its price
Updated August 03, 2020
Outstanding functionality for its price
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with DCDial
DCDial is being used across the whole organization. We are a collection agency with around 20 agents but we plan to grow rapidly next year. The reason why I like DCDial is that you don't have to pay for each additional seat when your business grows. We just found our perfect plan and now are using all of the amazing features.
- Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
- Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
- Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.
- I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
- Our team managed to eliminate the number of unproductive calls.
- We were able to increase agent connection rates.
- Inbound callers are happy now because they don't have to wait in a queue (decreased customer wait time).
We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
Do you think DCDial delivers good value for the price?
Yes
Are you happy with DCDial's feature set?
Yes
Did DCDial live up to sales and marketing promises?
Yes
Did implementation of DCDial go as expected?
Yes
Would you buy DCDial again?
Yes