Name: Discourse
Rating: 9.3 (10 reviews)
Author: Civilized Discourse Construction Kit, Inc.

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Product Analytics

Version Control

Development

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Demand Planning

Enterprise Asset Management

Knowledge Management

Enterprise

Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

Cloud Storage

Consulting and Advisory Services

Data Catalog

Email Verification

Embedded Database

Fraud Detection

Function as a Service (FaaS)

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Mobile Identity

Network Performance Monitoring

Object Storage

Output Management

Server Management

Technology Business Management

Value Stream Management

WAN Optimization

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Audience Engagement

Contact Management

Content Management

Creative Management

Customer Experience Management

Email Marketing

Local Marketing

Marketing Automation

Product Sampling

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Wireframing

Professional Services

Auction Software

Call Recording

Customer Relationship Management (CRM)

Product Configuration

Quote to Cash

Revenue Operations

Sales

Application Security

Security Orchestration, Automation and Response (SOAR)

Security

Civil Engineering

Construction Workforce Management

Last Mile Delivery

Lease Management

Nonprofit Advocacy

Vertical-Specific

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Users have provided valuable recommendations for Discourse based on their experiences. They suggest the following:

- Take the time to learn the navigation and organization of Discourse. Familiarize yourself with its features and layout to effectively manage projects and collaborate with coworkers.

- Join the Discourse community to benefit from the knowledge and suggestions of others. Participating in these forums can provide valuable insights and enhance your experience with the software.

- Consider giving Discourse a trial period. Try it out for a month or take a week to become accustomed to its functionalities. This will help you assess if Discourse meets your specific needs for managing communities, forums, or other online discussion platforms.

These recommendations emphasize the importance of understanding how to use Discourse effectively, engaging with its community, and evaluating its suitability through a trial period.

Basic and Cluttered User Interface: Many users have expressed dissatisfaction with the user interface of Discourse, finding it to be basic and not intuitive. Some users feel that the interface is cluttered and disorganized, making it difficult to navigate and find specific threads.

Unclear Tagging System: The tagging system in Discourse has been criticized by some users for being unclear and difficult to navigate. With all lowercase tags, it can be hard to find and read them. Some users find the tagging system obscure and challenging to use.

Difficulties with Organization: Several users have voiced their concerns about the organization of threads in Discourse. They feel that questions pile up quickly, making navigation challenging. The conversation system is seen as leading to disorganized discussions easily derailing conversations. Users desire administrators to start new threads more often to maintain organization.

User-Friendly Interface: Users have found the software to be highly intuitive and easy to navigate, with a simple and modern interface. It is praised as one of the easiest ways to create online forums, requiring minimal effort to get started.

Convenient Collaboration Features: Users appreciate the ability to communicate with co-workers through private chats and forums, which greatly facilitates collaboration within organizations. The feature of assigning trust levels to users and onboarding moderators and additional admins is seen as valuable for effective community management.

Enhanced Social Interaction: The platform allows users to leave comments and engage with other users on various sites, fostering social interaction and community building. Users commend the well-organized discussions on Discourse that are easy to read, enhancing the overall user experience.

Discourse has proven to be a valuable documentation tool for businesses, offering a centralized space for technical questions and answers. Customers have found it to be an efficient platform for email communication and customer interaction, streamlining discussions on specific subjects and facilitating collaboration. It serves as a well-organized repository for businesses to provide customer service, develop niche groups, and offer paid access to content. Additionally, Discourse has been utilized effectively by research labs to organize files and discussions in one forum, saving time and effort. It allows organizations to stay connected, share updates, and foster user support within their communities. The software's open-source nature and configurability make it a versatile tool for integration with various services, providing cost-effective communication solutions for businesses of all sizes.

Discourse is an open-source community management and moderation product.

Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.

Discord Nitro

Discord Nitro Classic

Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.

Essential

Corporate

Enterprise Plus

Discourse

Online community platforms are enterprise platforms designed to foster collaboration between employees and with customers. Typical functionality includes social networking, blogs, wikis, discussion boards, polls, ratings and reviews, support, private messaging, etc. Community platforms differ from social networks in that they are usually  much more specific, i.e. users of a specific product.

Community

Here I demo the Discourse Forum and cover features, analytics, integrations, customization, and more - everything you need to know to determine if Discourse is right for you!

If you are looking build an online community, exploring different online forums (or alternatives to Slack, Discord, Gitter, or Facewbook Groups), this will provide a good primer on whether Discourse is right for you.

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If you don’t already know, I’m Jono Bacon, a community and collaboration consultant, author, and speaker originally from 'ol Blighty, but now in 'murica. I have worked with hundreds of companies, including XPRIZE, GitHub, Intel, Santander, Deutsche Bank, GitLab, Huawei, The Executive Centre, HackerOne and others to help them build awesome communities.

Other things you might be interested in:

My book:  'People Powered: How communities can supercharge your business, brand, and teams':
https://www.jonobacon.com/books/peoplepowered/

My podcast: 'Conversations With Bacon'
https://www.jonobacon.com/conversations/
Twitter: https://www.twitter.com/jonobacon
Facebook: https://www.facebook.com/jonobacon

Discourse Forum Beginner Introduction 2021 - What Is Discourse?

Discourse Forum Review - No-Code Open Source Forum System For Online Communities...

This video shows how easy it is to identify customer intents from your agent chats and/or transcribed calls and to extract data to build a Lex bot faster.

Discourse.ai Demo for Amazon Lex

Discourse Demo | Sarah Hawk

CMX is the world's largest network of community professionals. Our mission is to help community professionals thrive through world-class tools, training, and resources.

CMXHub: www.cmxhub.com
Join the conversation: https://cmxhub.com/community/
Get the newsletter: http://cmxhub.com/subscribe
Join an event: http://events.cmxhub.com/

____________________________

Join Joshua Rosenfeld, Technical Advocate at Discourse, as he walks you through a live demo of the platform and answers any questions you have about the product.

Discourse Live Demo | Joshua Rosenfeld

Demo How To Move Discourse Forum Posts to new Topic

One Late Night - Dead Line (Demo DEV.) (Discourse : Thai)

Demo Tamil Discourse

UC Discourse Demo

Likelihood to Recommend

Civilized Discourse Construction Kit, Inc.

DocuSign

Maxio

Asana

Ahrefs

HubSpot CRM

Help Scout

Scout, duplicate

Dropbox Sign

Ticket Tailor

Community Manager

Discourse 2021-08-19 13:56:06

Atlassian Jira

Deltek Talent Management

GitLab

Software Engineer

Discourse 2021-07-01 09:20:29

Thunderclap

GitHub

Creative Lead

Discourse 2018-08-14 09:12:33

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Private messages

Set up

Graphical user

Graphical user interface

Add functionality

Live chat

Chat feature

Live chat feature

Difficult to set

Difficult to figure

Product support

Support services

Metrics around

Private and public

Easy to administer

Make it possible

Support is top

Top notch

Home

Community Platforms and Solutions

Discourse is the core platform that we use for our online Community. It is the main area where our 1100+ members communicate on a daily basis and provides us with a reliable, easy-to-use, highly customizable experience for our members.

It is a super-easy way for members to have online discussions
Very easy to administer and moderate discussions
The pricing is fair and the support is top-notch

I'd like a more robust plugin community to easily add functionality that doesn't currently exist
I'd love to see a live chat feature and more 'live' options like users online.

Ability to define groups and have private categories
Ability to import/export data via API
Ability to see detailed metrics on the health of the community

Since it is the core of our business, all of our success is because of Discourse!
We are able to do almost everything we need without expensive custom development

Help Scout, Customer.io, Asana, HubSpot CRM, Chargify, Ahrefs, HelloSign, DocuSign, Ticket Tailor

At a previous organization, Discourse was the main public-facing community support tool for discussing our project, and the services we provided. We also migrated another community we supported away from google groups, exporting the existing data and importing it into discourse. We also used it to manage a (financial) grant application process where proposals and other documentation could be submitted. At my current organization, it's used minimally by some teams.

Versatility
Customizability
Good product support services
Engaging metrics around user activity

Some configuration UIs are difficult to follow
Not well-suited for managing workflows (grant management as an example)
Bulk operations across multiple threads either impossible or difficult to figure out

Customizabililty/white-labelling
Engagement/activity statistics
User-friendly UI

It allowed us to stand up multiple community discussion forums for various project
It caused some difficulty when navigating our grant application process
It allowed us to track public interest in different discussions

Atlassian Confluence, GitLab, Deltek Talent Management

Our organization has over 1300 employees and even more volunteer contributors. Discourse was used as a pilot project years ago and positioned itself in a more canonical position, turning it into the main communication channel for the whole organization. It has been highly useful to replace old mailing list software with an open source and user friendly experience which didn't alienate power users as they could continue use Discourse via its mailing list mode.

User Privileges : Teams, Trust Levels, Moderation, Private and Public Threads make it possible to have as much transparency, privacy or power decentralization as one wishes.
Gamification: Badges and Achievements can be customized for User Activity and frequent readers and writers.
Mailing List mode: Users can choose to use forum threads without the User Interface by subscribing via mailing list mode.

Unsure of how to use tags, since they are all lowercase and it feels a bit messy for a user-centric experience.
Private Messages can be seen by Administrators, something which might not be clear to everybody.
Mailing List Mode is very powerful but it's a bit tiresome to set-up consistently compared to the experience of the Graphical User Interface.

Community Members are eager to jump into the discussion.
Conversations can be tracked easier without the risk of being lost in a sea of messages as people tend to construct their posts more carefully than on any workspace messenger.
It's open source and configurable with many other add-ons to help integration with other services.

Discourse

Overview

What is Discourse?