Discourse: A Community Tool that "Just Works"
July 13, 2021
Discourse: A Community Tool that "Just Works"
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Discourse
At a previous organization, Discourse was the main public-facing community support tool for discussing our project, and the services we provided. We also migrated another community we supported away from google groups, exporting the existing data and importing it into discourse. We also used it to manage a (financial) grant application process where proposals and other documentation could be submitted. At my current organization, it's used minimally by some teams.
- Versatility
- Customizability
- Good product support services
- Engaging metrics around user activity
- Some configuration UIs are difficult to follow
- Not well-suited for managing workflows (grant management as an example)
- Bulk operations across multiple threads either impossible or difficult to figure out
- Customizabililty/white-labelling
- Engagement/activity statistics
- User-friendly UI
- It allowed us to stand up multiple community discussion forums for various project
- It caused some difficulty when navigating our grant application process
- It allowed us to track public interest in different discussions
Discourse was primarily selected because it was open source and well-known by the team. Open source was a requirement for any tool we selected, and it is by far the easiest to set up, largest/most active contributor community and offers the best customer support.
Do you think Discourse delivers good value for the price?
Yes
Are you happy with Discourse's feature set?
Yes
Did Discourse live up to sales and marketing promises?
Yes
Did implementation of Discourse go as expected?
Yes
Would you buy Discourse again?
Yes