DrChrono Will Cost You of What you've Earned and Potential Revenue!
Pros
- Documentation Template Customization
Cons
- [Onboarding] trainers and tech support do not know the program.
- [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
- DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
- [I] [had] absolutely no way of talking to tech support in person.
- [Tech] support tickets [are] unanswered.
- [They] do not know how to enroll providers to bill Medicare electronically.
- [There was] absolutely no accountability.
- [The] platform was constantly down [and was very frustrating].
- [There was a] consistently, delayed submission.
- [Every] day, [I got] an email about a problem that they are working on.
- [Weekly] issues for platform [was] addressed for slowness.
- Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
- [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
- [The] help browser [is] nonfunctional.
- [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].
Most Important Features
- Submitting medical claims.
- [An] EHR platform, that runs consistently to allow time of service documentation and billing.
- [Customized] treatment notes.
- [Friendly] ERA billing program.
- Being able to post [Patient's] payments and insurance payments [...] directly into the patient's chart.
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- [Accountability].
- [Training] resources that are up to date for the platform version they are currently running.
Return on Investment
- Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
- Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
- Negative: Lost time due to the platform being down or running slow.
- Negative: Slow claims processing.
- Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues.
Other Software Used
TheraOffice