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EagleSoft

Score4.9 out of 10

9 Reviews and Ratings

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What is EagleSoft?

EagleSoft is a dental practice management software from the established Patterson Dental, featuring front desk administrative features (e.g. scheduling), billing, document management, and imaging, among other features.

Categories & Use Cases

Reviews

What users are saying about EagleSoft.
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The extra functions with EagleSoft are great and easy to use

Incentivized
Sally Bender
Practice Administrator in Professional Services at Dr. Charles Ashley Mann & Associates (1-10 employees employees)

Pros

  • Colored blocked scheduling
  • Submitting claims/attachements
  • Real-time eligibility

Cons

  • Seeing all chart notes, instead of having to select what you want
  • Reviewing account balances/posting to specific patients within an account
  • All dental benefits do not come through on the real-time eligibility

Return on Investment

  • Recall notices have been great due to the pandemic
  • Real-time eligibility
  • Monthly and yearly reporting tools

Alternatives Considered

CS SoftDent Software

Other Software Used

Lighthouse 360, CS SoftDent Software, Google Ad Manager

Eaglesoft provides the software needed for patient records

Incentivized
Verified User
Professional (11-50 employees employees)

Use Cases and Deployment Scope

Eaglesoft

is used as the patient management system in a few community colleges where I

serve as adjunct faculty. Additionally, it is used in many offices where I

provide fill-in coverage.

The

use and need for this software are to house patient dental records, chart documentation, referrals,

prescription writing, and images, to name a few.

Pros

  • Eaglesoft serves as an all-in-one program for dental records
  • Eaglesoft articulates well with various external cameras, x-ray sensors, etc
  • Eaglesoft is easy to use

Cons

  • Need to verify whether a piece of equipment, like an intra-oral video camera, will work with the software
  • Cloud-based version is not an option

Most Important Features

  • Easy of use
  • All-in-one
  • Help features

Return on Investment

  • Eaglesoft has allowed the practices to track patient billing and insurances
  • Eaglesoft allows for bills to be mailed out to the patient
  • Electronic prescription writing saves time
  • Patient scheduling is easy to accomplish through the software

Alternatives Considered

Dentrix

Other Software Used

iSpring Suite, Microsoft Powerpoint, WordPress

All the essentials at a reasonable price

Incentivized
Verified User
Professional in Professional Services (1-10 employees employees)

Use Cases and Deployment Scope

Highly configurable software and produced by one of the largest companies within the industry. Despite being packed with a broad range of highly customizable utilities, it is straightforward enough to enable most new team-member to pick up in just a week or two. Any modules which are not needed for a particular role can be easily secured to ensure a secure and focused workflow.

Pros

  • Customizable KPI Reporting
  • Progress Note

Cons

  • Support can be expensive.

Most Important Features

  • Support for older versions.

Return on Investment

  • One-time purchase.
  • Only had to spend more for support services when needed.

Alternatives Considered

Dentrix and Open Dental Software

EagleSoft has a good user experience for the most part, but do a demo.

Incentivized
Dan GospeView profile
Chief Operating Officer, and HIPAA Privacy Officer in Information Technology at dmi Networking (1-10 employees employees)

Pros

  • It integrates really well with Patterson Imaging for Xrays
  • Very simple to set up new users, or define access rights
  • Training on EagleSoft is pretty quick, and everything is easy to find

Cons

  • The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case.
  • Patterson support has a long hold time, and doesn't deliver the best support around
  • The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans
  • If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup

Return on Investment

  • EagleSoft integrates imaging, charting and scheduling with other Patterson products, making a slick workstation that works quickly
  • The ability to digitize X-rays and charts makes the practice more efficient
  • IT costs do go up when using Eaglesoft

Alternatives Considered

Dentrix, Open Dental Software, Dentimax Online, Curve Hero, CS SoftDent Software and Datacon Dental System

Other Software Used

Dentrix, Apache OpenOffice, Open Dental Software, Acronis Backup Cloud, Acronis Backup, eFolder Backup, NinjaRMM