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Printanista

Score8.8 out of 10

44 Reviews and Ratings

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What is Printanista?

ECI Software Solutions offers printer management software for managed print service (MPS) providers. Their Printanista remote device monitoring technology collects critical printing data from an unlimited number of devices.

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Categories & Use Cases

Media

Screenshot of a view of the Printanista dashboard

Screenshot of a view of the Printanista dashboard

Who Buys & Uses Printanista

Printanista Reviews

What users are saying about Printanista.
View all Printanista reviews

Pros

  • Automated meter reading for both networked and USB devices
  • Accurate billing and usage tracking
  • Intuitive and easy-to-manage user interface

Cons

  • Inconsistent data collection agent and syncing capabilities
  • Lack of automated software updates and accessible release notes
  • Higher unit cost compared to some competitors

Worth its salt

Incentivized
Christopher MartinView profile
Level 3 helpdesk in Information Technology at Integrated Business Solutions of Hawaii (11-50 employees)

Use Cases and Deployment Scope

Printing and selling to clients. Training salespeople on using Printanista so they can sell it.

Pros

  • Helps us keep track of our clients printing needs efficiently
  • Allows us to provide helpful insight to customers based off the reports and work flow
  • Allows us to get our services techs dispatched knowing exactly what they'll be facing

Cons

  • Nothing has stood out since everything seems to be clear cut and easy compared to something like papercut

Return on Investment

  • Seems to have reduced response time by 10% at least and increased customer satisfaction surveys

Alternatives Considered

PaperCut

My review of Printanista

Incentivized
Verified User
Manager in Customer Service (11-50 employees)

Use Cases and Deployment Scope

We use Printanista at the moment to handle all of our supply shipments - which is primarily toner, as well as a quick solution for customers that need something resolved quickly that can be done from the MFP's webpage (which is a ginormous help!) Printanista provides us with the solution to handling a large customer base easily by monitoring supply alerts and service alerts for us.

Pros

  • Printanista provides an in-depth overview of customer's scans, copies, and prints - including Tier 1-3 with some units. Which is extremely helpful for helping a customer narrow down where their expenses are coming from.
  • Printanista allows us to assist customers quickly and easily via the remote webpage available for MFPs, minimizing customer downtimes in some cases.
  • Printanista gives us a great overview on supply usage, from percentages (sometimes down to the 0.1%) to average page coverage.

Cons

  • Printanista/eci could be absolutely improve the implementation of the Data Collection Agent, as it's currently quite hit-and-miss depending on installation environment.
  • From a development standpoint, a huge plus would be an easily accessible API and API key generation to make custom integrations much easier to make and work with, although the WSDL does work quite nicely in a pinch.
  • Filtering by ERP/no ERP, removing certain manufacturers, models, etc. would be great to have outside of exporting the MFP list from a dealer account.

Return on Investment

  • Printanista has reduced shipment time for many customers - the idea of automated supply alerts make people quite happy when it's one less thing on their plate.
  • Printanista has been of help to reduce the time to respond to a service ticket by removing the need of having to use a remote desktop connection to access the copier webpage to fix the described issue.
  • Customers that want a little more control over their units are happy with Printanista as it gives them the insights and meter histories that they want to see.

Other Software Used

e-automate, Ollama, NVIDIA CUDA Toolkit, Microsoft Visual Studio Code

Finally a solution to the elusive USB connected Print Meters

Incentivized
Tracy Novack
Administration in Corporate at Interactive Office Systems (1-10 employees)

Use Cases and Deployment Scope

We needed a solution to help with our managed print issues - collecting meters from USB (non-networked) devices has been a challenge for a long time, this cuts down invasive calls to our customers to get meters from these machines. Many print management issues have been solved by implementing Printanista, it syncs with our main software E-Automate and cuts down IT involvement.

Pros

  • Collects USB Meters
  • Aids Technicians in 1 call closure rates by feeding data to service module
  • Keeps customer downtime to a minimum by providing real time data
  • Helps find low/no profit contracts, allowing them to be reviewed

Cons

  • It would be nice if updates were pushed automatically
  • Syncing function sometimes needs a push

Return on Investment

  • 1500+ printers, we have gone from manually entering data on 40% of them to 3%
  • Admins have more time to review contracts now
  • Service technicians are going to print calls more prepared, closing calls in 1 visit, customer satisfaction improving overall

Alternatives Considered

Fleetmanager

Other Software Used

e-automate, Adobe Acrobat, Microsoft 365

Thank you Printanista.

Incentivized
Verified User
Director in Marketing (11-50 employees)

Use Cases and Deployment Scope

Printanista has been beneficial to our business in accurately tracking printer and copier usage. This helps our clients track overages and spending and allows for updates to keep inventory on track. We use many tools that integrate with our service level, and Printanista has always been a solid tool and partner in helping us maintain strong customer relationships.

Pros

  • Track usage.
  • Provides trusting data.
  • Simple to integrate.

Cons

  • Branding and understanding of product.
  • Share partners and relationship to vendors.
  • More information and training.

Return on Investment

  • Investment
  • Integrated tool
  • Trusted vendor

Other Software Used

Semrush, Elevate by LinkedIn, Shopify

The Good and Bad

Incentivized
Verified User
C-Level Executive in Professional Services (51-200 employees)

Use Cases and Deployment Scope

Our primary use of the software is to collect meters and monitor supplies, with a secondary use of collecting preflight data for new equipment installs. This alleviates the need to call or visit customers for needed information, limiting the need for additional manpower and client disruption. The supply monitoring piece allows for on-time supply shipment and lower associated supply costs.

Pros

  • Meter collection
  • Supply usage and trends
  • Historical meter data
  • Media Usage

Cons

  • DCA Reliability
  • API accessibility
  • Report flexibility

Return on Investment

  • We had hoped to be able to charge for monitoring supplies, but due to the lack of reliability, we have not been able to realize an additional revenue stream for this product.
  • As a whole, the product has saved us an entire position in our contracts department.
  • Having the meter data available is very useful for remote support call closure, as we do not have to ask the customer to provide a meter.

Other Software Used

PaperCut, DocuWare