TrustRadius: an HG Insights company

What is Eclipse AI?

Eclipse AI is a plug-and-play AI tool that detects the risk indicators that lead to customer churn. Eclipse AI allows users to plug in voice-of-customer data from different channels (surveys, reviews, chat logs, phone logs, etc.). Eclipse AI then generates risk mitigations to reduce customer churn based on analysis of the voice-of-customer data and industry best practices.

Videos

Screenshots

Screenshot of Connect voice-of-customer from different channels.
Screenshot of Real-time analytics to drill down and predict churn.
Screenshot of AI-generated Risk Mitigants that reduce customer churn.
Screenshot of AI-customised content on latest best practices for reducing churn.

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Screenshot of Connect voice-of-customer from different channels.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo
Supported CountriesAustralia, New Zealand

FAQs

How much does Eclipse AI cost?
Eclipse AI starts at $171.
What are Eclipse AI's top competitors?
MonkeyLearn, Qualtrics XM for Customer Frontlines, and Chattermill are common alternatives for Eclipse AI.