TrustRadius: an HG Insights company

What is Ecosystems?

Ecosystems is a cloud-based enterprise platform designed to help businesses quantify customer value. It provides stakeholders like Sales, Customer Success, Business Value Teams, and Marketing with the tools they need to manage customer value through digitization and scaling of core operations. With Ecosystems, users can leverage AI-driven analytics and integrations with software such as Salesforce, Microsoft Dynamics, Gainsight, and HubSpot to transform individual value conversations into centralized assets accessible throughout their organization.

This SaaS platform helps companies achieve higher confidence in purchase decisions while enabling them to win, retain, and grow customers via quantified business values. Companies using Ecosystems have access to several features that streamline processes for different teams involved in managing customer value. These include monitoring value realization activities across organizational units, alignment of departments towards common goals by improving decision-making workflows based on insights gained from superior benchmarking analyses done within the application's dashboard interface or more. Leading global firms such as Google Cloud and ServiceNow currently rely on Ecosystems to help provide accurate metrics associated with sales performance optimization efforts involving high-value accounts.

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VALUE BENCHMARKING: Harvest insights across customers on anticipated and recognized value.
VALUE ASSESSMENT: Quantify and communicate your unique business value, providing customers the necessary justification to invest.
VALUE ENGINEERING: Leverage Ecosystems’ authoring toolkit to digitize and scale the distribution of value messaging.
VALUE REALIZATION: Earn the right to retain and grow by tracking and consenting on the actual value your customer's experience.
Marketing - Web Value Calculator: Initiate the customer journey with interactive teasers on the business value of your offerings.

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